4 CA Appointment Reminder Module places outbound calls to customers and when the call is answered, plays specific message. It works with TDE, NCP and NS1000 PBX series and it includes Poltys Appliance. Benefits to Customer Minimizes Cancellations Reduces no-shows Saves The Time of the Staff Improves Customer Satisfaction Benefits to Dealer – Increase sales into Doctor/Dentist Offices, Any Service Business Appointment Confirmation, Emergency Notifications, Schools to Parents Notifications
5 Overview Key Features Make outbound calls and play to called person pre-recorded messages or use Text-to-Speech technology If the call is not answered, it retries If an answering machine gets connected, it leaves a message Can leave messages in different languages Generate call completion reports and call logs English, German, Spanish user interface support
6 CA Auto Attendant CA Conference Bridge CA ACD Reports CA Outbound Dialer CA Appointment Reminder New Vertical Markets Health Care Practitioner Service Oriented Business Automotive Schools Compete in Existing Markets Informal Call Center SMB Office Small Doctor Office, Collection Agencies Overview Market impact for CA Appointment Reminder Module
7 Overview Poltys Appliance CA Appointment Reminder Module comes with preinstalled and preconfigured server on Poltys Appliance Benefit for End User – Easy to support remotely, easy to replace Benefit for Dealer – Easy to install, configure and connect to Panasonic PBX ApplianceSpecificationsSample ImagesLead Time Basic Appliance Intel D2700MUD 2.13 GHz Dual Core Atom D2700, 2GB RAM, 60GB SSD Drive Appliance dimensions: 9” x 8” x 2.5” Packed: 13” x 11” x 4.5 “ Packed Weight: 6lb 2 business days before ready to ship
8 Use Case Doctor Appointment Reminder Use Case Peter Panasonic CA Client Appointment Reminder Module Appointment Reminder Module Outside Destination Recipients Outside Destination Recipients John Company PBX + CA Server LAN PSTN 4. Place outgoing Call to outside recipients 2. Start calling outside recipients SIP 3. Call outside recipients Poltys Appliance Poltys Appliance 6. If an answering machine or VM answers, a message is left. If no answer, the call is retried. 1. Load file containing patient names, phone numbers and desired reminder times using configuration GUI 5. Answer the call 7. If live person answers, play the appointment reminder message and wait for confirmation 8. Confirm appointment by pressing “1” touchtone key
10 How to Order Product Order Flow Ordering Product must be ordered from Panasonic Sales Company CA modules is introduced on the Panasonic Price List CA Modules Install Kit is available on the Poltys Licensing portal NOTE: Ordering procedure may be different from region to region according to local requirements Licensing Panasonic CA must have an active license (permanent or trial) in order for the CA Modules to be functional Each CA Module comes with a 60 days trial license The customers will receive Activation Codes and will be able to activate the CA Modules from the Poltys Licensing Portal (https://licensing.poltys.com)https://licensing.poltys.com Distributor/ Reseller sends Order for License Key to Panasonic Sales Company Panasonic Sales Company sends Order for License Key to Poltys Panasonic Sales Company sends Order for License Key to Poltys Poltys sends monthly Invoice to Panasonic Sales Company Panasonic Sales Company sends Invoice to Distributor/ Reseller Panasonic Sales Company sends Invoice to Distributor/ Reseller Poltys sends Order Confirmation to both Panasonic Sales Company and Distributor/ Reseller Poltys sends Order Confirmation to both Panasonic Sales Company and Distributor/ Reseller
11 CA Appointment Reminder Part Numbers 3PS-REMIND-1SP Appointment Reminder 1 SIP port (upgradable to max 8 SIP ports) 3PS-REMIND-1ASP Appointment Reminder Additional 1 SIP port 3PS-REMIND-CA1 CA Appointment Reminder Module 1(one) license 3PS-REM-INSTALL Remote System installation and configuration service Note: Part numbers may be different from region to region according to local ordering system requirements
13 Why Sell Applications? FeatureProductivity Customer Satisfaction MobilityCost Saving Enhanced Collaboration ACD Reports Mobility Client (smartphone, tablet) Video Call Video Conferencing Voice Conferencing Outbound Dialer Speech Auto Attendant Position in Queue Announcement Customer Callbacks Skills-based Routing Emergency Notification Appointment Reminder Web Content Sharing Requests from Dealers/ Sales Companies and Lost Prospects
14 Why Sell Applications? Call Center Solutions Comparison Feature Avaya IP Office NEC SV8100 Current Panasonic Panasonic + Poltys CA Modules ACD Reports CCR, CMSMy CallsCA Module Agent Screen-pops CCR, CMSMyCalls, UCBWith iLink product ← Video Calls PBX CA Module Customer Callbacks Callback AssistUCB Web Chat CMSUCB Fax Queuing/ Dispatching / Inbound/ Outbound Call PilotUCB Email Queuing/ Dispatching / Inbound/ Outbound Call PilotUCB Skills-based Routing PBXUCB Outbound Dialer Proactive ContactUCBCA Module Speech Auto Attendant Call PilotUCBCA Module Position in Queue Announcement Call PilotUCBWith Poltys product←
15 Why Sell Applications? Unified Communications Solutions Comparison Feature Avaya IP Office NEC SV8100 Current Panasonic Panasonic + Poltys CA Modules Voice Conferencing PBXUCBCA Module Video Call PBX CA Module Video Conferencing PBX CA Module Web Content Sharing UCB Mobility Client (Smartphone, PDA, Tablet) One-X CommunicatorUCB Unified Communications Solutions Comparison Feature Avaya IP Office NEC SV8100 Current Panasonic Panasonic + Poltys CA Modules Nurse Call System Integration Nurse Call ResponseUC for EnterpriseWith Poltys product← Agent Screen Pops Patient Appointment Reminder PBXWith Poltys product← Video Calls PBX CA Module Web Chat PBX With Poltys product←
16 Why Sell Applications? Competitor Solutions Avaya CCR means “Customer Call Reporter” CMS means “Call Management System” Callback Assist Call Pilot contained in “Unified Messaging” platform Proactive Contact One-X Communicator Nurse Call Response Patient Appointment Reminder NEC MyCalls UCB means “Unified Communications for Business” UC for Enterprise
17 Why Sell Applications? PBX Market Trends There is an increase in the number of IP systems being sold worldwide. The traditional TDM system market is declining. IP ExtensionsTDM Extensions Asterisk TerminalsHosted VoIP Dealers therefore need to expand the range of communication solutions that they offer in order to compete in an increasingly crowded market.
18 Why Sell Applications? Integrated Solutions with Voice and Data The traditional borders between PBX resellers and IT reseller are increasingly becoming blurred. The future is moving towards totally integrated solutions with voice and data solutions available for all business models.
19 Why Sell Applications? PBX Business Solutions Oriented Business Small Offices Business Concept Solutions = PBX + Applications Easy Configuration Quality Reliability High Added Value Target Customers PBX Business Direction Target Customers Medium and Large Organizations