Continuity has moved up, a good sign, can go higher.
The data suggests… There’s a high level of anxiety among patients. They are all calling first thing as they fear appointments are in short supply, and don’t want to be told to call again. They are often given a phone call, but feel it is less than what they wanted. GPs are doing a high proportion of phonecalls already, solving 70% but bringing people into to see another GP. GPs feel that quite a lot of patients could have self cared, or been dealt with over the phone. The value placed on continuity is unusually low, by both patients and GPs. This is strange, but does it explain the level of discontent on both sides?