Presentation on theme: "OCS Issues Ben Steeples Learning Technology Team Web Support Unit."— Presentation transcript:
OCS Issues Ben Steeples Learning Technology Team Web Support Unit
Learning Technology Team Based within Web Support Unit (ISS) Est. April 2007 Three Learning Technologists Working closely with to Web Support Officers Working closely with Learning and Teaching Unit Looking after the technical aspects of e-learning CMR, OCS, WebCT, Moodle, Perception, PRS, … Promoting good practice As today! LTT@essex.ac.uk
Overview Issues OCS Problems OCS Outages Best Practice Please could you keep any questions until the end
Issue: Office 2007 Unable to watermark Word 2007.docx documents Fixed OCS now watermarks these Staff unable to open Word 2007.docx documents Fixed Older versions of Office now have Compatibility Pack If you don’t have this yet, contact your Computer Officer or the Help Desk
Issue: Watermarking Watermarking taking a long time Up to ~45 minutes at peak times (often much less) Students occasionally unable to watermark at all Caused by other students submitting incorrect files Password protected, corrupted, non-standard, …. Watermarking not accurately representing document Caused by non-standard formatting Fonts, margins, tables, … The content of the document is unaffected Uploaded Word file should have original format We are investigating ways to resolve these
Issue: Miscellaneous Issues OCS has been available nearly all of the time When it is out of action, it is almost always beyond our control Off-campus connectivity, power-cuts, … Staff who are studying are unable to administer OCS Designed to prevent staff from seeing classmates coursework Students treating upload/watermark as acceptance Students upload corrupted file, think department can open it Wording on OCS is set to change
OCS Problems: What we will do Assist students with problems Computing Services Help Desk can help with most enquiries LTT (and WSU) can help with more difficult problems Inform department about students problems We will email DA and Lecturer (if known) We will give our opinion on what happened, and whether further action needs to be taken Check OCS in detail if a student has a dispute We can pull more information out of OCS We can give a fairly good idea if the dispute is genuine We’re not a substitute to plagiarism detection
OCS Problems: What you can do Act as a buffer to student enquiries You already do a great job! DA > Help Desk > LTT (WSU) Check OCS Upload a dummy file to OCS111 and see if it works https://courses.essex.ac.uk/ocs/upload.aspx Check ISS status messages ISS publishes expected (and unexpected) service adjustments: http://www2.essex.ac.uk/cs/status_announce/announcements/ http://www2.essex.ac.uk/cs/status_announce/status/ There are also mailing lists available (cs-announce, cs-status)
OCS Outages If OCS has a major problem Unusable for more than 30mins, or Unusable within 10mins of a deadline We will Email you (DA’s) informing you of the service outage Keep you informed of progress Assist you as much as we can with alternate methods of submission We recommend you Consider accepting late submissions (or extending the deadline) Consider falling-back to traditional submission methods Ask students to submit printed work to office Very unlikely that you’d ever need to go this far
Best Practice: for students Uploading takes time, Watermarking takes time Don’t leave it until 5 minutes before the submission deadline Read the assignment instructions, read OCS instructions They are there for a reason Check your document before submitting Don’t accidentally submit a password protected file, temporary file, or other unsuitable file, to OCS OCS111 is not a real course Your department will not receive the work. Seriously!
Best Practice: for staff Assignments for wrong academic year Assignment year is the academic year, not calendar year Check email address when creating assignment Should be ‘ben’, not ‘email@example.com’ Set deadlines within office hours LTT can only provide support 9am-5pm, Mon-Fri Be aware of what other departments are doing Some students take modules from two (or more) departments Consistency would be nice (but not essential) Share good practice with your peers
Summary OCS has had some very minor problems These are being addressed Hopefully you now all know what to expect Who’ll do what, if OCS has a problem What you might have to do if it all goes wrong We’re promoting best practice To make things more standardised for students To streamline our support for OCS LTT running a Learning and Teaching Series workshop 4 th March See http://www.essex.ac.uk/ltu/events/ for details
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