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Angela O’ConnorCEO and founder of The HR Lounge www.thehrlounge.co.uk People make the difference.

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Presentation on theme: "Angela O’ConnorCEO and founder of The HR Lounge www.thehrlounge.co.uk People make the difference."— Presentation transcript:

1 Angela O’ConnorCEO and founder of The HR Lounge People make the difference

2 Angela O’ConnorCEO and founder of The HR Lounge The Nature of the Challenge

3 Angela O’ConnorCEO and founder of The HR Lounge 72% Redundancies or reshaping your workforce 92% Spending cuts 50% Joint working 41% Shared services

4 Angela O’ConnorCEO and founder of The HR Lounge The Opportunities

5 Angela O’ConnorCEO and founder of The HR Lounge Case Study: The Crown Prosecution Service

6 Angela O’ConnorCEO and founder of The HR Lounge Context: Staff needed to be on board if we were to succeed but… They were more likely to be our assassins than our ambassadors

7 Angela O’ConnorCEO and founder of The HR Lounge Staff confidence in CPS  2002 Staff Survey found: – Poor satisfaction with CPS as a place to work (46%) – Managers did not explain changes to staff (28%) – Few opportunities for personal development (32%) – Few think recruitment system is fair (27%)

8 Angela O’ConnorCEO and founder of The HR Lounge Staff Survey Low morale in CPS also had an impact on our service Just 44% of staff felt ‘the quality of service offered by the CPS was good” This, in turn, has an impact on public perceptions

9 Angela O’ConnorCEO and founder of The HR Lounge People’s Panel Source: MORI Fire Service NHS Hospitals Inland Revenue Benefits Agency Net Informed Net Satisfied Courts 77% -16% 69% 52% 51% 31% -22% 21% 18% 12%

10 Angela O’ConnorCEO and founder of The HR Lounge 88% of staff with high commitment say it improves their performance (Source: MORI) Companies voted as “best to work for” yield higher returns to shareholders (Source: Fortune) Companies where staff understand organisational goals have a 24% greater shareholder return (Source: Watson Wyatt) People links with business performance

11 Angela O’ConnorCEO and founder of The HR Lounge Employees: brand alignment improves productivity Committed to values of the organisation? Yes 86% No 14% Less than 1% felt their productivity had improved over the last 12 months Over 70% felt their productivity had improved over the past year Source: MORI Case Study

12 Angela O’ConnorCEO and founder of The HR Lounge Keys to advocacy  Being able to contribute  Faith in the leadership/direction  Organisational pride  Communications  transparency  honesty  relevance

13 Angela O’ConnorCEO and founder of The HR Lounge Race Equality Scheme now used as model of good practice by CRE Turning staff into ambassadors More than 300 people have passed through law scholarship scheme – including administrators who are now prosecutors Major legislative changes successfully implemented

14 Angela O’ConnorCEO and founder of The HR Lounge Our strategy:  Overhauled recruitment process  Set up in-house schemes to develop and support staff: – Managers’ development programme – Law scholarship scheme – New Employee Assistance programme providing 24/7 support including trauma counselling.  Introduced Race Equality Scheme  Improved internal communications

15 Angela O’ConnorCEO and founder of The HR Lounge More face-to-face communication % Actual % Preferred Internet Grapevine/rumour Immediate manager/ supervisor Team briefings Other newsletters Press/ext media Notice boards Senior management Video Unions Memos Internal newsletter Intranet

16 Angela O’ConnorCEO and founder of The HR Lounge Turning staff into ambassadors: 2004 Staff Survey Satisfaction with CPS as place to work 58%46% Experience of recruitment system is fair 55%28% Opportunities for personal development & growth 50%32% Managers explain the reasons behind changes 44%28% Quality of service offered by CPS is good 60%44%

17 Angela O’ConnorCEO and founder of The HR Lounge 5 Simple things


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