Presentation on theme: "Stakeholder Engagement Plus Presented by Ian Bishop."— Presentation transcript:
Stakeholder Engagement Plus Presented by Ian Bishop
Stakeholders Actions include Identification of stakeholders Working out their standing, influence, interests Classifying them into logical groups Recording the interactions i.e. issues Responding in a timely, accurate and efficient manner Interactions are two way You contact them (access, information etc) They contact you (complaints, advice etc) Stakeholder engagement is a critical component of CSR
Stakeholder Engagement Plus “ Conventional” Stakeholder Engagement Names, addresses, companies Issues Groups Stakeholder Engagement Plus is All above, plus Networks Spatial awareness Integration with other activities
Stakeholder Networks What do we mean by this? Example Mr X is a news journalist on a local TV channel Mrs X is a local councillor The Xs own and occupy a house 2 miles from your facility They have a student son living at home They also own a property next to your facility This property is leased to a Miss Y Miss Y works for the Environment Agency …. This network links to other networks
Stakeholders Are Dynamic Complexity - Stakeholders can Have more than one hat (e.g. domestic, work) Work for one or more organisation Some may have many issues Own several pieces of land Have leasehold and/or freehold ownerships Stakeholders also move house, change jobs, purchase adjacent land, sub let part of their land ….. Information is managed by Location not a Stakeholder’s name e.g. Location can be a field, home, commercial property, road, canal Why? Because Locations tend not to move, and We always have to know all the properties/land ownerships along a corridor or surrounding a facility
Spatial Integration We link cadastral data with other spatial data sets We merge disparate data sets such as Land Registry (1 st bulk purchase customer) Electoral Role OS Address Point (post codes) Envirocheck type data And integrate Land Ownerships/Occupancies with Aerial Photography Monitoring Locations – groundwater, stacks, discharges Valve pits, access routes Documents Ecology, Archaeology, Geology SSSI, ancient woodlands Parish boundaries OS 1:50,000 Elevation models (DTM) ….
Who Lives Here? We need to know who to call to gain access to a valve pit #39 on our pipeline Who owns that field?
Network – Stakeholder Organisation Who do we know at Endsleigh House Ltd?
Network – Stakeholder Location What do we know about an address?
Network – Stakeholder Name A Mr John Smith telephones..
Summary Stakeholders do not operate in isolation We need to know who lives, works and owns what around our facilities Public Relations Access Discharges Accidents Stakeholders must be managed as a Network, a network that can be analysed A knowledge system that can link names, people, businesses, ownerships, occupancies … with stakeholder management Leads to improved understanding of the world around us and better stakeholder engagement and management