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Kpmg Information Governance An emerging issue in today’s commercial reality By Keith Coulthard Information Risk Management, KPMG.

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Presentation on theme: "Kpmg Information Governance An emerging issue in today’s commercial reality By Keith Coulthard Information Risk Management, KPMG."— Presentation transcript:

1 kpmg Information Governance An emerging issue in today’s commercial reality By Keith Coulthard Information Risk Management, KPMG

2 kpmg Contents Introduction Corporate Governance : Humble beginnings Corporate Governance : The modern world Information Governance : Emerging issue Case studies Conclusion Questions and answers

3 kpmg Humble beginnings Source: Ending the Wall Street Walk: Why Corporate Governance Now?, 20/10/99 “The nuts and bolts of how a public company fulfils its responsibilities to investors and other stakeholders” The Wall Street Crash Time For Change Two Brothers Vs The New York Consolidated Gas Company

4 kpmg Conflicting priorities The Board Member Company status Individual status Short term gain High pay

5 kpmg Vs The Board Member Company status Individual status Short term gain High pay Conflicting priorities

6 kpmg The Board Member Company status Individual status Short term gain High pay Shareholders Shares to increase in value Higher dividend payments Longer term security Vs Conflicting priorities

7 kpmg The modern world Interested parties Pension Fund Power CalPERS The Cadbury Committee The Turnbull Committee

8 kpmg The Turnbull report Nature and extent of the risks Categories of risk Likelihood of the risks materialising Ability to reduce risks’ incidence and impact Costs of controls relative to the risks Source: Machin & Steet, IT risks - will Turnbull wake up the board?, Datawatch, Vol 41, Summer 1999, p18

9 kpmg ECOMMERCE TIMES FRIDAY APRIL £1.50 Sandy Philips FT Index reaches 10,000 Page 14 Gordon Brown 2 years in Hong Kong Separate sections INTERNATIONAL Japanese Yen tumbles again FT MONEY Interest Rate collapse - in depth investigation Information Governance Sterling lost nearly 8 pfennigs against the D-Mark yesterday after the market was swept by an unconfirmed report that Britain was again considering rejoining the ERM for the fourth time in as many years. The UK Treasury dismissed the report, but nonetheless the rumor set Sterling sliding fuelled by a falling dollar. Sterling dropped 7.76 pfennigs against the D-Mark. Mouse data merger rumor. Mouse data of Ireland today confirmed rumours of a potential merger with J. Sainsbury. This follows months of speculation that the two may at last merge. Most significantly, this move will see the last independent debt collection agency move out of family ownership - Page 13 Sterling lost nearly 8 pfennigs against the D-Mark yesterday after the market was swept by an unconfirmed report that Britain was again considering rejoining the ERM for the fourth time in as many years. The UK Treasury dismissed the report, but nonetheless the rumor set Sterling sliding fuelled by a falling dollar. Sterling dropped 7.76 pfennigs against the D-Mark. Sterling lost nearly 8 pfennigs against the D-Mark yesterday after the market was swept by an unconfirmed report that Britain was again considering rejoining the ERM for the fourth time in as many years. The UK Treasury dismissed the report, but nonetheless the rumor set Sterling sliding fuelled by a falling dollar. Sterling dropped 7.76 pfennigs against. “The Judicious and competent management of people and information to optimise the value, security and control of systems-enabled business processes” Strategic importance Business - IT linkage Role as change agent Knowledge management Operational data Competitive advantage

10 kpmg Information People with knowledge Operational data Strategic information Corporate IT technology Turns knowledge into value Brings competitive advantage Risk based approach Confidence for the company Security for stakeholders Increased value and security for all The process ?

11 kpmg Information People with knowledge Operational data Strategic information Corporate IT technology Turns knowledge into value Brings competitive advantage Risk based approach Confidence for the company Security for stakeholders Increased value and security for all WRONG ! The process ?

12 kpmg Process control Inputs ·Economic factors · Markets ·Historical performance · Competitor research ·Consumers · Substitutes ·Stakeholders · Management/ employees ·Suppliers · Prior business plans ·Legislation · Political influences ·Technology Activities Outputs ·Mission statement ·Strategic objectives · Organisational structure ·Policies ·Customer needs identified ·Target markets identified ·Risks and sensitivities ·Financial projections · Clear allocation of responsibilities ·Capital requirements ·Human resource/needs ·Trainingprogrammes ·Performance reviews · Competitive position statement ·Business plan ·Communications strategy Define strategic opportunities & threats Identify resource needs & set objectives Develop strategies & other plans Interface with other business / planning Measure & monitor Assess external environment Assess internal operations & culture Technology control BuyerSupplier Intranet Electronic Catalogue Sales Workbench Product Database Fulfilment Approval Order Financial Settleme n t and Tax Financial Settleme n t and Tax Secure e- commerc e ERP Custome r Bank Banking Network Supplier’ s Bank No need for operational review ! Information is clean Only need to review after strategic change The right way

13 kpmg Case studies Customer Service Egg.com Customer Confidence Geest with Sainsbury E:bay Web Advantage ? Argos Using Information Labour party Tesco clubcard Sources: BBC online, It’s only useful if it’s true !

14 kpmg Market Share (%) Tesco J. Sainsbury Asda Safeway Case study : loyalty cards Source: IGD, Press information, Grocery market shares, 27/10/99 Loyalty card introduced 1999

15 kpmg Conclusion CORPORATE GOVERNANCE CEOs Vs Shareholders Pension funds and other external pressure Internal financial controls and policies INFORMATION GOVERNANCE Strategic asset Operational value Part and parcel of processes Knowledge is power !


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