1. What Gok Wan can teach us about higher education Will Reader Psychology

2. Our anxieties about consumerism More lectures? Smaller tutorials? Raise the marks? More feedback? Us doing more, students doing less?

3. Over focus on delivery rather than result "People don't want to buy a quarter-inch drill. They want a quarter-inch hole!" Theodore Levitt

4. The change business Make it clearer that change is our (joint) goal Sell the change not the stuff Problem: retroactive interference Problem: the red queen paradox

5. Gok's solution: before and after What are the best methods for facilitating change? How can we best demonstrate change to students?