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HP Provider Relations May 2012 Introduction to Indiana Health Coverage Programs.

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1 HP Provider Relations May 2012 Introduction to Indiana Health Coverage Programs

2 Introduction to Indiana Health Coverage Programs May Agenda –What is Medicaid? –Administration of Indiana Medicaid –Indiana Health Coverage Programs (IHCP) Traditional Medicaid Care Select Hoosier Healthwise Childrens Health Insurance Program (CHIP) 590 Program Healthy Indiana Plan (HIP) –References –Questions

3 Introduction to Indiana Health Coverage Programs May Objectives –Provide a general overview of the Medicaid Program –Discuss the general responsibilities of the State agencies and State contractors in regard to the administration of the IHCP –Describe the major highlights of the IHCP including Traditional Medicaid, Care Select, Hoosier Healthwise, CHIP, 590 Program, and HIP

4 Learn What is Medicaid?

5 Introduction to Indiana Health Coverage Programs May What Is Medicaid? –Medicaid is a federal and state funded program, enacted in 1965 under Title XIX of the Social Security Act, which pays for the medical care of people who meet specific categorical nonfinancial, income, and resource requirements. –Medicaid is an entitlement program, which means that any person who meets his or her states Medicaid eligibility criteria has a federal right to Medicaid coverage in that state. The state cannot limit enrollment in the program or establish a waiting list.

6 Introduction to Indiana Health Coverage Programs May Who Pays for Medicaid? –The federal government matches state spending on Medicaid. –Federal law outlines minimum requirements that all states Medicaid programs must fulfill. However, states have broad authority to define eligibility, benefits, provider payments, and other aspects of their programs.

7 Introduction to Indiana Health Coverage Programs May Mandatory Groups –Federal law requires that states cover certain mandatory groups of people who meet the states eligibility requirements to receive any federal matching funds.

8 Introduction to Indiana Health Coverage Programs May Mandatory Benefits –Physician services –Hospital services (inpatient and outpatient) –Laboratory and X-ray services –Early and Periodic Screening, Diagnosis, and Treatment (EPSDT) services for individuals younger than 21 years old –Federally qualified health center (FQHC) and rural health clinic (RHC) services –Family planning services and supplies –Pediatric and family nurse practitioner services –Nurse midwife services –Nursing facility services for individuals 21 years old and older –Home health care for individuals eligible for nursing facility services –Necessary transportation services

9 Introduction to Indiana Health Coverage Programs May Optional Benefits Federal law also permits states to cover many services designated as optional services, such as the following: –Prescription drugs –Hospice services –Clinic services –Durable medical equipment –Vision services and eyeglasses –Rehabilitation and other therapies –Case management –Care furnished by other licensed practitioners –Transportation (above benefit limitations) –Nursing facility services for individuals younger than 21 years old –Dental services and dentures –Intermediate care facility for the mentally retarded (ICF/MR) services –Home and Community-Based Services (HCBS) Waiver Programs –Inpatient psychiatric services for individuals younger than 21 years old –Respiratory care services for ventilator-dependent individuals –Personal care services

10 Introduction to Indiana Health Coverage Programs May Indiana Health Coverage Programs –In the state of Indiana, Medicaid services are offered to eligible Indiana residents through the IHCP. –The IHCP is administered by the Office of Medicaid Policy and Planning (OMPP), which is under the Indiana Family and Social Services Administration (FSSA). –The IHCP covers all the mandatory services and most of the optional services established by the federal government. Indiana Medicaid

11 11 Introduction to Indiana Health Coverage ProgramOctober 2011 Indiana Health Coverage Programs Indiana Medicaid IHCP Traditional Medicaid Care Select Hoosier Healthwise CHIP Package C 590 Program HIP

12 12 Introduction to Indiana Health Coverage Programs May 2012 IHCP Payment Delivery System –Providers are reimbursed for services rendered to members enrolled in IHCP based on the program in which the member is enrolled. –The IHCP reimburses enrolled providers using the following three payment delivery systems: Fee-for-service (FFS) Care Select Risk-based managed care (RBMC)

13 Introduction to Indiana Health Coverage Programs May Fee for Service –The FFS delivery system reimburses providers on a per-service basis. –Providers bill services rendered to IHCP members directly to Hewlett-Packard (HP), the IHCP fiscal agent. IHCP Payment Delivery System

14 Introduction to Indiana Health Coverage Programs May Care Select –Care Select is similar to Traditional Medicaid in that payments for care are made on an FFS basis. –In addition, a per-member, per-month administration fee is paid to primary medical providers (PMPs). –Care Select operates as an FFS delivery system with a gatekeeper approach. –Claims are submitted to HP for processing. IHCP Payment Delivery System

15 Introduction to Indiana Health Coverage Programs May Risk-based Managed Care –In the RBMC delivery system, the State pays each managed care entity (MCE) a monthly capitation fee based on the members category of service. –This capitation fee covers the costs of care for most of the covered services incurred by Hoosier Healthwise members enrolled in the MCE network. –Claims are processed and paid by the MCE in which the member is enrolled. Exception: Claims for carved-out services, including but not limited to pharmacy and dental services, are processed by HP and paid on an FFS basis. –Providers should contact the MCE for specific claim payment and prior authorization (PA) policies and guidelines. IHCP Payment Delivery System

16 Describe Administration of Indiana Medicaid

17 17 Introduction to Indiana Health Coverage Programs May 2012 Indiana Medicaid Administration Division of Family Resources (DFR) OMPP Indiana State Department of Health (ISDH) Division of Mental Health& Addictions (DMHA) Division of Disabilityand Rehabilitative Services (DDRS) Division of Aging (DA )

18 18 Introduction to Indiana Health Coverage Programs May 2012 Family and Social Services Administration –The FSSA is the State agency responsible for social service and financial assistance programs. –The FSSA includes the following five major service divisions: OMPP DFR DA DDRS DMHA

19 19 Introduction to Indiana Health Coverage Programs May 2012 Office of Medicaid Policy and Planning The OMPP is responsible for the following: –Administering the IHCP at the State level, including the following functions: Medical policy development Program and contract compliance Contracting with MCEs Addressing cost containment issues Establishing IHCP policies Program reimbursement Program integrity, including claims analysis and recovery

20 20 Introduction to Indiana Health Coverage Programs May 2012 Division of Family Resources –The DFR, formerly known as the Division of Family and Children, is the division of FSSA responsible for processing applications and making eligibility decisions. –The County Offices of the Division of Family Resources administer the IHCP at the local level.

21 21 Introduction to Indiana Health Coverage Programs May 2012 Division of Aging –The DA is the division of FSSA that operates the following programs: Two of the HCBS Waiver Programs –Aged and Disabled (A&D) Waiver –Traumatic Brain Injury Waiver Residential Care Assistance Program Nursing home Pre-Admission Screening Resident Review program –Local Area Agency on Aging Handles the initial requests for waiver services Conducts nursing home pre-admission screenings

22 22 Introduction to Indiana Health Coverage Programs May 2012 Indiana Medicaid State Contractors State Contractors Involved in the Administration of the Indiana Health Coverage Programs (Indiana Medicaid)

23 Introduction to Indiana Health Coverage Programs May State Contractor –Serves as the State fiscal agent and as a liaison between the provider and member communities and the IHCP –Manages the processing of claims (FFS) –Processes a variety of financial transactions, including claim payments, voids, refunds, and accounts receivable –Processes provider enrollment applications and updates existing provider records –Provides training to the provider community through on-site visits, conferences, and workshops –Provides member and provider customer assistance HP Enterprise Services

24 Introduction to Indiana Health Coverage Programs May State Contractor –Traditional Medicaid or Care Select (FFS): Processes PA requests Reviews claims that suspend for medical policy audits Administers the Right Choices Program (RCP) for Traditional Medicaid and Care Select members ADVANTAGE Health Solutions SM

25 Introduction to Indiana Health Coverage Programs May ADVANTAGE Health Solutions –The RCP is designed to safeguard against the unnecessary or inappropriate use of Medicaid services. –RCP case managers provide intensive member education, care coordination, and utilization management for members enrolled in the RCP. –The member remains eligible to receive all medically necessary, covered services allowed by the IHCP when one of the following occurs: The service is rendered by one of the providers to whom the member is locked-in or restricted. The service is rendered by a specialist who has received a valid, written referral from the primary lock-in physician. Right Choices Program

26 26 Introduction to Indiana Health Coverage Programs May 2012 Right Choices Program –Effective January 1, 2010, any IHCP member participating in the IHCP (including HIP) may be placed in the RCP. –The RCP is administered by the health plan in which the member is enrolled. ProgramAdministered ByContact Information Traditional Medicaid ADVANTAGE Health Solutions Care SelectADVANTAGE Health Solutions MDwise Hoosier HealthwiseManaged Health Services (MHS) Anthem , Option 3 MDwise HIPMHS MDwise Anthem , Option 3

27 Introduction to Indiana Health Coverage Programs May State Contractor –Serves as the pharmacy benefit manager Responsible for the Drug Rebate Program Processes pharmacy-related PA requests Xerox

28 Introduction to Indiana Health Coverage Programs May State Contractor –Myers and Stauffer is responsible for the following: Setting rates that affect claim pricing on certain types of claims (for instance, capital cost for inpatient claims) Setting flat fee rates for per diem services Auditing IHCP claim processing activities Myers and Stauffer LC

29 Introduction to Indiana Health Coverage Programs May State Contractor –Entities authorized by the state of Indiana to operate a prepaid health care delivery plan (such as an HMO) on a capitated basis These entities arrange, administer, and process claims for the delivery of health care services to members who are enrolled in the Hoosier Healthwise Program. –Administer the RCP for their members Managed Care Entities

30 Introduction to Indiana Health Coverage Programs May State Contractor –Provide a myriad of health services for members who are enrolled in Care Select –Process PA requests –Review claims that suspend for medical policy audits –Administer the RCP Care Management Organizations

31 Introduction to Indiana Health Coverage Programs May State Contractor –Serves as an enrollment broker for the following: Care Select Hoosier Healthwise HIP Presumptive Eligibility for Pregnant Women –Provides choice counseling for eligible members to assist them with choosing a health plan that best meets their needs MAXIMUS Administrative Services

32 Explain Traditional Medicaid

33 Introduction to Indiana Health Coverage Programs May Traditional Medicaid –IHCP members enrolled in Traditional Medicaid are not assigned a PMP and do not need to enroll in any MCE to receive health-related services –Services rendered to members enrolled in Traditional Medicaid are paid on an FFS basis

34 Introduction to Indiana Health Coverage Programs May Traditional Medicaid –Spend-down is a provision that allows a person whose income is more than the standard to receive assistance with medical bills under Medicaid. –Spend-down works like an insurance deductible. Once the monthly spend-down amount is satisfied, Medicaid will pay for all other covered services for that month. –The spend-down amount is determined by the DFR and is based on the members income and medical expenses. –The member must pay the spend-down amount deducted from claims directly to the provider. Spend-down

35 Introduction to Indiana Health Coverage Programs May Traditional Medicaid –Dually eligible members are individuals who are entitled to Medicare Part A and/or Part B and are eligible for Medicaid benefits. A Medicare beneficiary who is aged, blind, or disabled according to Medicaids standards and who meets the Medicaid income and resource eligibility rules can qualify for Traditional Medicaid. Dually Eligible for Medicare and Medicaid

36 Introduction to Indiana Health Coverage Programs May Traditional Medicaid –A Medicare beneficiary who does not qualify for Medicaid following the established guidelines, may still qualify for Medicaid under one of the following categories designed for Medicare beneficiaries: Qualified Medicare Beneficiary (QMB)-Only QMB-Also QMB-Also with spend-down –An individual must meet the following eligibility criteria to receive assistance with Medicare-related costs under the QMB program: Be entitled to Medicare Part A Be 65 years old or older or be younger than 65 years old and entitled to Medicare Dually Eligible for Medicare and Medicaid

37 Introduction to Indiana Health Coverage Programs May Traditional Medicaid –Medicaid benefits are limited to payment of the members Medicare premiums, deductibles, and coinsurance for Medicare-covered services only. The member is only eligible for the premiums, deductibles and coinsurance for Medicare-covered services. Services not covered by Medicare are also not covered by Medicaid. Qualified Medicare Beneficiary-Only Coverage

38 Introduction to Indiana Health Coverage Programs May Traditional Medicaid –Medicaid benefits include payment of the members Medicare premiums, deductibles, and coinsurance for Medicare-covered services. –In addition, the member receives full Medicaid covered services (benefits). –For QMB-Also with spend-down, the member receives full Medicaid covered services (benefits) after the monthly spend- down liability is met. Qualified Medicare Beneficiary-Also Coverage

39 Introduction to Indiana Health Coverage Programs May Traditional Medicaid –Long-term care (LTC) services are available to IHCP members who meet the threshold of nursing care needs required for admission to or continued stay in an IHCP-certified nursing facility. –The goal of the LTC program is to provide services in a setting other than an acute care wing of a hospital, enabling individuals whose functional capacities are chronically impaired to be maintained at their maximum level of health and well-being. Long Term Care

40 Introduction to Indiana Health Coverage Programs May Traditional Medicaid –Patient liability is the monetary amount that a Medicaid resident must contribute toward his or her monthly care in a facility. The amount of patient liability is determined by the local county office of the DFR. The patient liability is deducted from LTC claims. Long Term Care – Patient Liability

41 Introduction to Indiana Health Coverage Programs May Traditional Medicaid –The Hospice program provides services to IHCP members who are terminally ill. Hospice requires level of care (LOC) determination and a diagnosis of a terminal illness. A hospice provider must be Medicare- certified as a hospice provider prior to enrollment in the IHCP as a Medicaid provider. Hospice

42 Introduction to Indiana Health Coverage Programs May Traditional Medicaid –Medicaid also offers additional nonmedical home and community- based services under waiver programs. Waivers are designed as an alternative to institutionalization. To qualify for waiver services, a person must first meet the LOC to receive services in an institution (hospital, nursing home, or ICF/MR) but choose to receive services in the community. Waiver Programs

43 Introduction to Indiana Health Coverage Programs May Traditional Medicaid –Package E provides coverage of serious medical emergencies for undocumented immigrants and certain visitors to the United States who meet all other categorical and financial requirements. These members are only eligible for the following: Labor and delivery until the mother is stable Medical emergencies A maximum of four-days supply of pharmacy services Nonemergency services may be billed to the member if a signed waiver was obtained prior to rendering services Package E: Emergency Services Only

44 Define Care Select

45 45 Introduction to Indiana Health Coverage Programs May 2012 Care Select –Care Select is similar to Traditional Medicaid in that payments for care are made on an FFS basis. –However, members are assigned to a PMP. –An additional per-member, per- month administration fee is paid to PMPs.

46 46 Introduction to Indiana Health Coverage Programs May 2012 Care Select –As of October 1, 2010, Care Select changed from a care management program that covered an extensive group of aid categories to a disease management program with a focus on members with certain chronic conditions –To participate in Care Select, members must meet the aid category criteria and have at least one of the health conditions covered by the program. Members can opt out of Care Select at any time and enroll in Traditional Medicaid instead.

47 47 Introduction to Indiana Health Coverage Programs May 2012 Aid Categories Covered by Care Select Care Select Aid Categories Aged Ward of the State Foster Care Children/A doptive Services Care Select Aid Categories Blind Aged Disabled Ward of the State Foster Care Children/A doptive Services

48 48 Introduction to Indiana Health Coverage Programs May 2012 Health Conditions Covered by Care Select –A member must also have one of the following conditions to be eligible for Care Select: Asthma Diabetes Congestive heart failure Hypertensive heart disease Hypertensive heart and kidney disease Rheumatic heart illness Severe mental illness Serious emotional disturbance Depression

49 Introduction to Indiana Health Coverage Programs May Care Select –Members select a health plan, also called a care management organization (CMO), to coordinate their health care services. MAXIMUS (an enrollment broker contracted by the State) can assist members in making a CMO selection. –The CMO will assign a PMP. –The PMP is responsible for the following: Providing or coordinating the member's care Providing most primary and preventive services and reviewing necessary specialty care and hospital admissions Selecting a Health Plan and a Primary Medical Provider

50 Discuss Hoosier Healthwise

51 51 Introduction to Indiana Health Coverage Programs May 2012 Hoosier Healthwise (Risk-based Managed Care Programs) –The Hoosier Healthwise Program provides coverage for health care services rendered to the following aid category groups: Children Pregnant women Low-income families –The specific eligibility aid category determines the benefit package.

52 Introduction to Indiana Health Coverage Programs May Hoosier Healthwise –Hoosier Healthwise follows an RBMC payment delivery system. As mentioned previously, in the RBMC delivery system, the State pays each MCE a monthly capitation fee based on the members category of service. Risk-based Managed Care

53 Introduction to Indiana Health Coverage Programs May Hoosier Healthwise –within 30 days of their initial enrollment in Hoosier Healthwise, members select a health plan MAXIMUS (an enrollment broker contracted by the State) can assist members in selecting a health plan. After members enroll in a health plan, the health plan assists them in selecting a PMP. PMPs provide or authorize most primary and preventive care services. Selecting a Health Plan and a Primary Medical Provider

54 Introduction to Indiana Health Coverage Programs May Hoosier Healthwise –MCEs arrange, administer, and pay (process claims) for the delivery of health care services to members who are enrolled in the Hoosier Healthwise Program. –Each MCE is responsible for the following: Maintaining its own provider and member services units Paying claims for noncarved-out services Providing PA Managed Care Entities

55 Introduction to Indiana Health Coverage Programs May Hoosier Healthwise –CHIP, the States program created under Title XXI of the Social Security Act, provides health care coverage for children from birth through 18 years old using a buy-in option. –Under CHIP, also known as Package C, the income limit is 250 percent of the federal poverty guidelines. –Coverage is provided only to children who are ineligible for all other categories of the Hoosier Healthwise Program. Childrens Health Insurance Program

56 Introduction to Indiana Health Coverage Programs May Hoosier Healthwise –Unlike the other Hoosier Healthwise programs, CHIP has cost- sharing requirements. A child determined eligible for Package C is made conditionally eligible pending a premium payment. The childs family must pay a monthly premium. Only after the premium is paid is actual eligibility information transferred to IndianaAIM. Enrollment continues as long as premium payments are received and the child continues to meet all eligibility requirements. Enrollment is terminated for nonpayment of premiums after a 60-day grace period. Childrens Health Insurance Program – Cost-sharing Requirements

57 57 Introduction to Indiana Health Coverage Programs May 2012 Early and Periodic Screening, Diagnosis, and Treatment

58 58 Introduction to Indiana Health Coverage Programs May 2012 Early and Periodic Screening, Diagnosis, and Treatment –The EPSDT program, referred to as HealthWatch in Indiana, is a federally mandated preventive health care program designed to improve the overall health of eligible infants, children, and adolescents. –The primary goal of the HealthWatch/EPSDT program is to ensure that all children in the IHCP receive age-appropriate, comprehensive, preventive services.

59 Describe 590 Program

60 60 Introduction to Indiana Health Coverage Programs May Program –The 590 Program is designed for residents of State-owned facilities under the direction of the FSSA, Division of Mental Health and Addiction, and Indiana State Department of Health. –The 590 Program does not include incarcerated individuals. –Members enrolled in the 590 Program are eligible for the full array of benefits covered by the IHCP (with the exception of transportation services). However, members do not receive a Hoosier Health Card.

61 61 Introduction to Indiana Health Coverage Programs May Program –All services provided on-site at the 590 Program facility are the financial responsibility of the facility. The 590 Program facility and all providers performing services must be enrolled in the 590 Program. Services provided to members enrolled in the 590 Program are reimbursed per claim, following an FFS payment delivery system. –Billing for services includes the following: $150 or less Billed to the 590 Program facility Over $150 Billed to HP Over $500 Services require PA

62 Inform Healthy Indiana Plan

63 63 Introduction to Indiana Health Coverage Programs May 2012 Healthy Indiana Plan –HIP provides health insurance for uninsured adult Hoosiers between years old whose household income is between 22 and 200 percent of the federal poverty level, who are not eligible for Medicaid. Eligible participants must be uninsured for at least six months and cannot be eligible for employer- sponsored health insurance. HIP is not an entitlement program; funding is limited. Pregnant women are not eligible for HIP services. –Prescription drugs are limited to seven or nine fills per month; only four brands are allowed.

64 View The Indiana Health Coverage Programs Tree

65 65 Introduction to Indiana Health Coverage ProgramOctober 2011 Indiana Health Coverage Programs FSSA OMPP MDwise MHS Anthem Hoosier Healthwise Risk-Based Managed Care MAXIMUS HP 590 Program Healthy Indiana Plan MDwise Anthem Blue Cross Blue Shield Enhanced Services Plan (ESP) Cenpatico Behavioral Health Anthem MDwise Managed Behavioral Health Organizations FSSA = Family & Social Services Administration OMPP = Office of Medicaid Policy and Planning MAXIMUS = Enrollment Broker MHS Traditional Medicaid MDwise (Care Select) Care Select ADVANTAGE (Care Select)

66 Find Help References

67 67 Introduction to Indiana Health Coverage Programs May 2012 References –ADVANTAGE Health Solutions advantageplan.com advantageplan.com –Categories of Assistance (Indiana Client Eligibility System Program Policy Manual) in.gov/fssa/files/1600.pdf in.gov/fssa/files/1600.pdf –Anthem anthem.com anthem.com –Care Select provider.indianamedicaid.com/about-indiana-medicaid/member-programs/care- select.aspx indianamedicaid.com/ihcp/BULLETINS/BT pdf in.gov/fssa/ompp/2546.htm provider.indianamedicaid.com/about-indiana-medicaid/member-programs/care- select.aspx indianamedicaid.com/ihcp/BULLETINS/BT pdf in.gov/fssa/ompp/2546.htm

68 68 Introduction to Indiana Health Coverage Programs May 2012 References –CHIP in.gov/fssa/ompp/2545.htm in.gov/fssa/ompp/2545.htm –HealthWatch/EPSDT Provider Manual provider.indianamedicaid.com/ihcp/manuals/epsdt_healthwatch.pdf provider.indianamedicaid.com/ihcp/manuals/epsdt_healthwatch.pdf –FSSA/OMPP Glossary of Terms in.gov/fssa/ompp/3328.htm in.gov/fssa/ompp/3328.htm –HIP in.gov/fssa/hip indianamedicaid.com/ihcp/Bulletins/BT pdf in.gov/fssa/hip indianamedicaid.com/ihcp/Bulletins/BT pdf

69 69 Introduction to Indiana Health Coverage Programs May 2012 References –590 Program Provider Manual provider.indianamedicaid.com/ihcp/manuals/590_program_provider_ manual.pdf provider.indianamedicaid.com/ihcp/manuals/590_program_provider_ manual.pdf –Hoosier Healthwise in.gov/fssa/ompp/2544.htm in.gov/fssa/ompp/2544.htm –Hospice Provider Manual provider.indianamedicaid.com/ihcp/manuals/hospice_benefit_ manual.pdf provider.indianamedicaid.com/ihcp/manuals/hospice_benefit_ manual.pdf –IHCP indianamedicaid.com/ihcp/index.asp indianamedicaid.com/ihcp/index.asp

70 70 Introduction to Indiana Health Coverage Programs May 2012 References –IHCP Glossary provider.indianamedicaid.com/general-provider-services/ihcp- glossary.aspx provider.indianamedicaid.com/general-provider-services/ihcp- glossary.aspx –MHS mhsindiana.com mhsindiana.com –MDwise mdwise.org mdwise.org –Myers and Stauffer in.mslc.com in.mslc.com

71 71 Introduction to Indiana Health Coverage Programs May 2012 References –IHCP Provider Manual provider.indianamedicaid.com/general-provider-services/manuals.aspx provider.indianamedicaid.com/general-provider-services/manuals.aspx –Title 405 Office of the Secretary of Family and Social Services Medicaid Covered Services and Limitations Rule in the Indiana Administrative Code (IAC) at 405 IAC 5 state.in.us/legislative/iac/title405.html state.in.us/legislative/iac/title405.html –Medicaid Waivers in.gov/fssa/ompp/2549.htm in.gov/fssa/ompp/2549.htm

72 Q & A


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