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Southend Commercial Property Claims Dedicated to bringing you a better service.

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Presentation on theme: "Southend Commercial Property Claims Dedicated to bringing you a better service."— Presentation transcript:

1 Southend Commercial Property Claims Dedicated to bringing you a better service

2 Specific Team Contacts for Brokers L – Z plus Jelf Telephone: Fax: First Notification of Loss (FNOL) Team 2 Address: Case Ownership Team 2 Address : Jody Ponder Phone Ext Elizabeth Twitchett Phone Ext Courtney BoxPhone Ext Rhys Watson Phone Ext Gillian Meddings Phone Ext Caroline Howard Phone Ext Josh Beckman Phone Ext Valerie HayesPhone Ext Niel Haggan Phone Ext Lauren Wicks Phone Ext Paul HawkinsPhone Ext Adam Elliston Phone Ext Jeanette Anderson Phone Ext Lisa Ferraby Phone Ext Thomas Lovejoy Phone Ext Kimberley Byram Phone Ext Gary FindenPhone Ext Tanya BellamyPhone Ext Sam Somerset-ButlerPhone Ext Elvisa AndersonPhone Ext Ruth SmithPhone Ext Jodie HillsPhone Ext Adam WrightPhone Ext Emma RingwoodPhone Ext Tamzin LinkPhone Ext Amy PankhurstPhone Ext Michael CareyPhone Ext Daniel ElliottPhone Ext Michael BallPhone Ext Amy MorrisPhone Ext Alexander HancockPhone Ext Vicky SaundersPhone Ext Lucy WellerPhone Ext Team Manager: Sally O’Keeffe Mobile: Team Manager: Rachael Mooney Mobile:

3 You can notify a claim online via our new and improved online claim form - log onto click on Commercial Insurance, select the product and click on 'new claim'. Simple! Repairs carried out by our approved network of property repairers are guaranteed for 12 months. Our loss adjusters can make interim payments directly from our system to keep your customers trading, So your clients receive their money faster and when they need it the most Our loss adjusters - These experts work closely with us to ensure that, when a high value or complex claim occurs, they visit your customer at the earliest opportunity to get the claim moving. Our loss adjusters can even authorise claims to accelerate the speed of settlement. We appreciate that behind every claim there’s an individual. That’s why we have a Commercial Property Centre of Excellence filled with experts to best support you Keeping you updated - We know that few things are more frustrating than waiting for news. So we’ll keep you posted on claim developments in the way that best suits you, right through to settlement. And we’ll let you know what’s going to happen and by when, so you’ll always know what to expect We have a proven weather response plan in place that’s been tried-and-tested by the floods in the summer of Not only did our network of suppliers meet claimants’ demands, we even deployed our own mobile Claims Help Bus to support our customers on the spot, face to face Did You Know?

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