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Southend Commercial Property Claims Dedicated to bringing you a better service.

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Presentation on theme: "Southend Commercial Property Claims Dedicated to bringing you a better service."— Presentation transcript:

1 Southend Commercial Property Claims Dedicated to bringing you a better service

2 National Brokers, Corporate Partners & bespoke Willis Aon Lockton Heath Lambert Group CHP Jardine Lloyd Thompson Marsh HSBC CCV Towergate Abbey National Super cover Oval Co Op Financial Services Barclays Brokers handled in this team

3 Specific Team Contacts for National Brokers & Corporate Partners Telephone: Barclays: Co Op: / Fax: First Notification of Loss (FNOL) Team 3 Address: Case Ownership Team 3 Address: Emma Gabbitas Phone Ext: Alison Goldby Phone Ext: Michelle Cranshaw Phone Ext: Angela Day Phone Ext: Hazel Leonard Phone Ext: Michelle Carey Phone Ext: Kelly Rose Phone Ext: Ivana Feta Phone Ext: Kurt Drury Phone Ext: Jade Turner Phone Ext: Jo Stevenson Phone Ext: Michael Freeman Phone Ext: Chris Morris Phone Ext: Ben Harrold Phone Ext: Karlina Bothe Phone Ext: Nick Kindred Phone Ext: Lorraine Thorne Phone Ext: Amanda Fry Phone Ext: Nicola Allen Phone Ext: Gareth Cohen Phone Ext: Jane Wadland Phone Ext: Christine Bamber Phone Ext: Lana Mayhead Phone Ext: Elaine Evans Phone Ext: Charlotte Witchell Phone Ext: Philip Freeman Phone Ext: Sanchai Saisuwan Phone Ext: Danielle Lane Phone Ext: Katy Pember Phone Ext: James Davies Phone Ext: Gemma Overing Phone Ext: Team Manager: Julie Newton Mobile: Team Manager: Trudi Andrews Mobile:

4 You can notify a claim online via our new and improved online claim form - log onto click on Commercial Insurance, select the product and click on 'new claim'. Simple! Repairs carried out by our approved network of property repairers are guaranteed for 12 months. Our loss adjusters can make interim payments directly from our system to keep your customers trading, So your clients receive their money faster and when they need it the most Our loss adjusters - These experts work closely with us to ensure that, when a high value or complex claim occurs, they visit your customer at the earliest opportunity to get the claim moving. Our loss adjusters can even authorise claims to accelerate the speed of settlement. We appreciate that behind every claim there’s an individual. That’s why we have a Commercial Property Centre of Excellence filled with experts to best support you Keeping you updated - We know that few things are more frustrating than waiting for news. So we’ll keep you posted on claim developments in the way that best suits you, right through to settlement. And we’ll let you know what’s going to happen and by when, so you’ll always know what to expect We have a proven weather response plan in place that’s been tried-and-tested by the floods in the summer of Not only did our network of suppliers meet claimants’ demands, we even deployed our own mobile Claims Help Bus to support our customers on the spot, face to face Did You Know?

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