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Southend Commercial Property Claims Dedicated to bringing you a better service.

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Presentation on theme: "Southend Commercial Property Claims Dedicated to bringing you a better service."— Presentation transcript:

1 Southend Commercial Property Claims Dedicated to bringing you a better service

2 Specific Team Contacts for Brokers A - K Telephone: 0845 302 8410 Fax: 0845 300 8504 First Notification of Loss (FNOL) Team 1 Email Address: pfnol1@aviva.co.uk Case Ownership Team 1 Email Address: propco1@aviva.co.uk Jon-Paul FitzgeraldPhone Ext: 610009 Laura SkingleyPhone Ext: 610124 Laura FlemingPhone Ext: 610166 Kayleigh WhittakerPhone Ext: 610005 Christina HaylesPhone Ext: 610047 Miroslava SlamenaPhone Ext: 610231 Clare DennisPhone Ext: 610270 Jack BurgessPhone Ext: 610212 Anne IrvingPhone Ext: 610203 Aaron RogersPhone Ext: 610251 Joanne Mooney Phone Ext: 610246 Tara Mitchell Phone Ext: 610193 Claire Smith Phone Ext: 610211 Victoria Hall Phone Ext: 610199 Victoria DackPhone Ext: 610266 Laura KellyPhone Ext: 610115 Juliette HillPhone Ext: 610059 Debbie JemsonPhone Ext: 610004 Gillians PaynePhone Ext: 610118 Carol RussellPhone Ext: 610006 Daniel KirklandPhone Ext: 610183 Rachel BerryPhone Ext: 610198 Lauren SicheriPhone Ext: 610078 Shirley Grant-MaximPhone Ext: 610153 Sue HolmesPhone Ext: 610262 Sam BrownPhone Ext: 610187 Daniel SampfordPhone Ext: 610132 Gabriel JohnsonPhone Ext: 610263 Mark CaterPhone Ext: 610128 Tina LoernsPhone Ext: 610036 Keith BeresfordPhone Ext: 610150 Team Manager: Cathy Davies Email: cathy.davies@aviva.co.uk Mobile: 07800 691 445 Team Manager: Laurence Froment Email: laurence.froment@aviva.co.uk Mobile: 07800 692 880

3 You can notify a claim online via our new and improved online claim form - log onto www.aviva.co.uk/broker, click on Commercial Insurance, select the product and click on 'new claim'. Simple! Repairs carried out by our approved network of property repairers are guaranteed for 12 months. Our loss adjusters can make interim payments directly from our system to keep your customers trading, So your clients receive their money faster and when they need it the most Our loss adjusters - These experts work closely with us to ensure that, when a high value or complex claim occurs, they visit your customer at the earliest opportunity to get the claim moving. Our loss adjusters can even authorise claims to accelerate the speed of settlement. We appreciate that behind every claim there’s an individual. That’s why we have a Commercial Property Centre of Excellence filled with experts to best support you Keeping you updated - We know that few things are more frustrating than waiting for news. So we’ll keep you posted on claim developments in the way that best suits you, right through to settlement. And we’ll let you know what’s going to happen and by when, so you’ll always know what to expect We have a proven weather response plan in place that’s been tried-and-tested by the floods in the summer of 2007. Not only did our network of suppliers meet claimants’ demands, we even deployed our own mobile Claims Help Bus to support our customers on the spot, face to face Did You Know?

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