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Sinkholes, floods and bin collections A Twitter tale Angela Jariwala Web Services Manager (maternity cover)
The district of Wycombe (it’s in Buckinghamshire)
Twitter history On Twitter since May 2009 One communications officer tweeting Moderate activity August 2012, 2140 followers
The week before
What’s the best way to use social media?
What really works for us?
Team working Breaking down barriers We do it by: Twitter roster Coordinating responses from services Complementing customer service Directing residents to the right place One face of Wycombe District Council Place your picture here
Waste and recycling missed bin collection
Pot hole handled by Bucks CC
Floods daily update on the website
What is social media for Wycombe? Successful Organic Communication Increases Audience Levels
Residents satisfaction = # LOL
Electoral registration a form reminder
This week… We have : Nearly 4,000 followers Increase in conversations Reassurance for residents that we’re listening to them Integrated working practices
Thank you Angela Jariwala Web Services Manager (maternity cover) Tel 01494 421659 Email firstname.lastname@example.org@wycombe.gov.uk www.wycombe.gov.uk Twitter@wycombedc
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