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Launch demand in 6 week context: high Monday, moderate rest of week. Extrapolates to about 6.8% of list per week, and bring in rate under 50%

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Presentation on theme: "Launch demand in 6 week context: high Monday, moderate rest of week. Extrapolates to about 6.8% of list per week, and bring in rate under 50%"— Presentation transcript:

1 Launch demand in 6 week context: high Monday, moderate rest of week. Extrapolates to about 6.8% of list per week, and bring in rate under 50%

2 Response time median already under an hour, great service

3 The beginnings of a Dover chart. Waiting time already over the cliff.

4 Pattern of demand already spreading through the day. Telephone bookings in red, face to face in blue, following calls. The answer is yes. All day Just last week. Spiky.

5 First 21 responses to patient survey, over 80% say the change is better.

6 Feedback from patients. Read and enjoy. Date & timeChangeComment 26/04/ :14:05Betteramazed, very sceptical before but it is amazing. 25/04/ :11:39WorsePrefers to come up to make an appt and speak face to face rather than on the telephone. 25/04/ :08:00BetterPatient happy as saved her a journey to the Doctors. 25/04/ :03:12BetterWas advised Doctor on Homevisits and call back may be a couple of hours. Patient happy with this and feels the new system is better due to having young children. 25/04/ :53:37SameBooked appt with nurse and awaiting a follow up call from Dr Stackwood regarding advice on coil fit. 25/04/ :43:37BetterYes its better but early days 25/04/ :31:24BetterThe service is better in respect to you don't always want to see a doctor face to face you may just need advice. 25/04/ :22:40BetterVery pleased with the timing of the call back and patient was able to book an appt in good time as well. 25/04/ :11:32BetterAs long as the call back is under an hour patient very happy with the new system but would be concerned if it was any longer and if patient was in a public area. 25/04/ :05:16Bettercomputers were down which hindered things and didnt get a prescription but that is a technical problem but otherwise ok 25/04/ :02:09Betterworked very well for mum 25/04/ :59:32SamePatient had a telephone consultation with Dr Ali and came in to see Dr Mahdi our locum Doctor today. 25/04/ :47:33WorsePrefers the old system would like to talk to someone face to face. 25/04/ :23:55BetterSeemed a bit strange but it went well 23/04/ :13:03BetterMakes good sense 23/04/ :59:14BetterCall back could be during work time. 23/04/ :43:48BetterVery quick 23/04/ :40:42Bettervery good 23/04/ :27:32Bettersaved the need to come to the surgery 23/04/ :23:49BetterVery efficient service

7 First week Great service. Concentrating on callbacks first thing is working well. Response times good, and patients responding already by spreading the demand. Monday high, as expected, and next Monday will be as well. About 6.8% pw demand is moderate. 95% of patients choosing same day to be seen face to face. Could you have believed that? Patients are loving the change. Outstanding.


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