1. Salford Welfare Rights and Debt Advice Service Benefit Promotion & Take-up Over 60s (HB/CTB) (Primary Health) Home/Day Care (Service Users) Charging Urdu/Punjabi/Arabic Communities (Linkworkers) Welfare Rights Service Casework Team (General) Mental Health Learning Disability Primary Health Debt Advice Service Casework Team (General) Drug Users (CJIT) Supported Tenancies (Service Users) Charging Assessment

2. Communities – access, knowledge of services, issues Older people (well being, Age Concern), disability (well being, LD & PD Teams, ill-health (NHS, CMHT) ethnic communities (Link Project, Migrant Workers), carers (Carers Centre) Supported Tenancies, Supported Employment, Adult Placements, high care needs, Direct Payments, ILF, Residential/Nursing Care, young care leavers/transition (CS) Salford Welfare Rights and Debt Advice Service

3. WELFARE RIGHTS SERVICE Vulnerable People across all Neighbourhoods Ill-health Health Centres/NHS Salford Older people - a comprehensive take-up strategy HB/CTB recipients (householders) – data matching SX3 Home Care/Day Care Users – charging assessment Others – local health care staff (Health Centres Pilot) (Funded via LPSA2 Reward Grant) Affordable Warmth – data matching trawl Mental Ill-health Community Mental Health Teams Supported Employment Supported Tenancies inc. floating support Learning Difficulties LD Team Supported Employment Supported Tenancies inc. adult placements Salford Welfare Rights and Debt Advice Service

4. WELFARE RIGHTS SERVICE Ethnic Minorities Urdu/Punjabi (Pakistani/Indian Communities) (Post frozen) Arabic (Yemeni, Iraqi etc. Communities) Drug Treatment (CJIT) – DAAT funded key workers, Aspire, Haysbrook Looked-after Children Foster Carers Special Guardianship Next Step (No specific funding – limited support and advice) Carers Via work with the ‘cared for’ Salford Welfare Rights and Debt Advice Service

5. WELFARE RIGHTS SERVICE (2010/11) Section No. Staff People Assisted Income Generated (Vulnerable People) Income Generated (City Council) Exp. Budget Funding Source Vulnerable People43,349£1,440,612£111,147 £367,490Mainstream Mental Health2228£771,9060 Seniors2 Inc. above Learning Difficulties2340£1,459,1370£36,231 LD Team/ Mainstream Health3629£1,617,637£123,624PCT Health – 60+ Take-up1185£527,069£87,699 LPSA2 Reward Grant ( Temp.) Take-up – Older People3464£1,271,704£335,341£100,343Mainstream CJIT1111£132,876£12,796DAAT Linkworkers297£361,064£15,701£51,720Mainstream Total205,403£7,582,006£686,308£555,784Mainstream Salford Welfare Rights and Debt Advice Service

6. Communities – access, knowledge of services, issues Financially excluded, multiple debts, ‘sub prime’ borrowers, least financially capable, mental ill-health LD clients, mental health service users (CPNs), Supported Tenants (HF), possession (Court Rota), insolvency (Bankruptcy, IVA, DROs) Salford Welfare Rights and Debt Advice Service

7. DEBT ADVICE SERVICE Vulnerable People Multiple Debt ‘Sub-prime’ borrowers Least financially capable Mental Health Possession (County Court Rota) Bankruptcy/DRO/IVA Financial Inclusion Corporate Debt Debt Awareness Affordable borrowing (CBFIs/Credit Union) Loan Shark Campaign Illegal Money Lending Team (BIS) Salford Welfare Rights and Debt Advice Service

8. DEBT ADVICE SERVICE (2010/11) Section No. Staff People Assisted Debt Reduced (Vulnerable People) Income Generated (City Council) Exp. Budget Funding Source Debt Advisers3575£889,2790£129,173Mainstream Salford Welfare Rights and Debt Advice Service

9. ACCESS CRITERIA Salford Welfare Rights and Debt Advice Service Welfare Rights Service All residents of the City (focus on vulnerable groups) Supported vulnerable people (eg. temporary stays in residential care) Carers of supported vulnerable people (foster parents, adult placements etc.) Patients of Salford GPs (PCT funded work in certain health centres) Debt Advice Service All residents of the City (focus on vulnerable people with multiple debts) Salford City Council employees (Salford as ‘good employer’)

10. Telephone (Urdu/Punjabi/Arabic) (DAAT/Sure Start) Health Centre Appointments (Reception) Drop-in Sessions (Linkworkers) Talks (Leaflet ‘return slip’) Direct (Take-up) ACCESS ROUTES Salford Welfare Rights and Debt Advice Service

11. Irlam & Cadishead Health Centre Council Offices Eccles Gateway Centre Pendleton Gateway Centre FACE-TO-FACE CONTACT Salford Welfare Rights and Debt Advice Service

12. CHARGING ASSESSMENT Benefits follow-up Care Needs Assessment Home visit Claims/reviews re. DLA/AA - income Challenging decisions - initial benefits advice/ Quality control/customer claim form completion satisfaction survey - disability costs Housing Support Billing process Salford Welfare Rights and Debt Advice Service Care Manager ‘Charging Assessor’ Finance Officer Welfare Rights Adviser Supporting People

13. CHARGING ASSESSMMENT (2010/11) Section No. Staff People Assessed/ Assisted Income Generated (Vulnerable People) Income Generated (City Council) Exp. Budget Funding Source Charging Assessment11 1,197 (assessed) 0£1,985,160 £314,772Mainstream 1,378 (benefits) £741,718£101,585 Salford Welfare Rights and Debt Advice Service

14. SUPPORT TO INDIVIDUALS Whole case – continuity of support Beginning to end (advice to representation) Whole person All circumstances Forward thinking Family/Carer Networks Quality Assurance Quality Mark – supervision, resources, file reviews etc. Outcome measures Satisfaction measures – service improvement Salford Welfare Rights and Debt Advice Service

15. PARTNERS Advice Service Partners Salford CAB & Hospital CAB Salford County Court Rota Benefit Administration Partners Customers Services Pension Service Jobcentre Plus HM Revenues and Customs Better Outcomes Partners –NHS Salford –GM West MH Trust Employment Service –Salford Supported Employment –Salford Rehab. Service Multi-Agency Referral Group –Salford Employment Reference Group –Salford Migrant Workers Group –Older People Well Being Forum –Financial Inclusion Steering Group (Local & GM) Salford Welfare Rights and Debt Advice Service

16. STRATEGIC LINKS Strategic Links/Pledges Improving Health – health inequalities/quality of life Promoting Inclusion – ethnic minorities Creating Prosperity – income maximisation of vulnerable groups Older People’s Well Being Strategy Physical Disability/Sensory Impairment Well Being Strategy Family Poverty Strategy Affordable Warmth Strategy Financial Inclusion Strategy Salford Welfare Rights and Debt Advice Service

17. MEASURABLE OUTCOMES Over 5,700 people advised and assisted 70% success at tribunal 33 homes saved from possession Feedback Sample - over 40% ; 41% response 98% satisfied 98% would recommend 94% found contact easy Charge assessment – 89% understood charge – 95% felt needs taken into account Income generated Over £9 million for vulnerable people Over £¾ million for City Council (RNF) Improved Quality of Life Anecdotal feedback/case studies eg. Salford Welfare Rights and Debt Advice Service “Contact with your service has resulted in my life improving 100%. I now have the means to be mobile, improving relationship with my children ten fold with the transport provided and the extra finance.”