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High Efficiency Licensing & Permitting (HELP) General Agency Meeting  Introduction and Welcome – John Mengacci, Under Secretary, OPM  Getting Ready for.

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Presentation on theme: "High Efficiency Licensing & Permitting (HELP) General Agency Meeting  Introduction and Welcome – John Mengacci, Under Secretary, OPM  Getting Ready for."— Presentation transcript:

1 High Efficiency Licensing & Permitting (HELP) General Agency Meeting  Introduction and Welcome – John Mengacci, Under Secretary, OPM  Getting Ready for E-Commerce – Gene Gavin, Commissioner, DRS  CLIC Online Forms Initiative – Reg DeConti, OPM  CLIC New License Verification Feature – Cynthia Denne, Director Health Systems Regulation, DPH and – Johnathan Vittner, Agency Data Processing Manager, DPH  HELP Legislative Update – Mike Mehigen, OPM  NEXT STEPS Strategic Business Plan and Workgroups – John Mengacci, Under Secretary, OPM  CLIC Website Analysis & Usability Training – Linda DeConti, OPM and Bernie Harrower, DOIT May 13, 1999 – CT Fire Academy, Windsor Locks

2 Getting Ready for E-Commerce Using Today’s Technology to Serve Our Customers Better! presentation by Commissioner Gene Gavin Department of Revenue Services (DRS)

3 Connecticut — Land of Steady Habits

4 Why Technology? Tax Administration: yData intensive yInformation sensitive yStrict confidentiality yPriority on accuracy ySharing & comparing of data yCustomer service

5 Technology as a Tool Streamlines Processes ySimplifies taxpayer effort yReduces manual steps Accurate yComputer performs calculations yGreater than 99% accuracy Cost effective yBetter use of resources

6 Technological Innovations Electronic Filing Personal Computer Filing Telefiling Internet

7 Electronic filing y6th Year y136,472 Returns y38% Increase Over 1998 yDirect Deposit of Refunds yFast Refunds Technological Innovations

8 Personal Computer Filing y2nd Year y5,933 Returns y2,837% Increase yFast Refunds Technological Innovations

9 Telefile y2nd Year y99,057 Returns y93% Increase yFast Filing yFast Refunds Technological Innovations

10 Internet yEducation yInformation - Search Engine - DRS E-news yCompliance yInteractive registration Technological Innovations

11 Other Technology Uses Electronic Funds Transfer Magnetic Media Processing

12 The DRS Model yVision yPlanning yAcquisition yTesting yImplementation yPublic Awareness

13 Changing Customer Habits No one likes paying taxes… not even me! -- Gene Gavin, Commissioner

14 Changing Customer Habits Incentives yUser-friendly yFast yQuick Refunds yReduces Costs

15 Barriers to Success Initial Cost Legislation Customer acceptance

16 Vision for the Future Expansion yElectronic filing yTelefiling yPersonal computer filing yDirect deposit of refunds

17 Vision for the Future Credit Card Payment Interactive Tax Registration Interactive Return Filing

18 Getting Ready for E-Commerce Using Today’s Technology to Serve Our Customers Better! presentation by Commissioner Gene Gavin Department of Revenue Services (DRS) Q&AQ&AQ&AQ&A

19 High Efficiency Licensing & Permitting (HELP) General Agency Meeting  Introduction and Welcome – John Mengacci, Under Secretary, OPM  Getting Ready for E-Commerce – Gene Gavin, Commissioner, DRS  CLIC Online Forms Initiative – Reg DeConti, OPM  CLIC New License Verification Feature – Cynthia Denne, Director Health Systems Regulation, DPH and – Johnathan Vittner, Agency Data Processing Manager, DPH  HELP Legislative Update – Mike Mehigen, OPM  NEXT STEPS Strategic Business Plan and Workgroups – John Mengacci, Under Secretary, OPM  CLIC Website Analysis & Usability Training – Linda DeConti, OPM and Bernie Harrower, DOIT May 13, 1999 – CT Fire Academy, Windsor Locks

20 CLIC Online Forms Initiative Goal… To provide electronic access to as many forms as possible online to improve customer service. Initial Scope 25 Agencies 900 Licenses 2,700 Form Entries

21 Inventory and Assessment Getting an accurate count... yMany entries within agencies used slightly different names for the same form  First Pass… 60% Reduction (2,700 to 1,100) by c onsistently identifying forms by the same name Determining format availability… yOnline or NOT yPDF, Non-PDF, Electronic, and/or Non-electronic

22 Eliminate Form Redundancy ? LicensesTransaction Types Forms B I R C D C D A I R A B A B Before...

23 Normalized Form Entries LicensesTransaction Types Forms A I R A B After... B I R C D Second Pass… 75% Reduction (2,700 to 641)

24 Format Assessment Results (95% Complete) Online#Forms%Total yPDF147 yNon-PDF32 yBoth PDF and Non-PDF4 183 30% NOT Online yElectronic92 yNon-electronic366 458 70% TOTAL Forms641 There is still a lot of work to do!

25 Getting More Forms Online Follow-up with Individual Agencies yTime Constraints yNeed Resources Training Staff Software yOnline Not Appropriate Q&AQ&AQ&AQ&A

26 High Efficiency Licensing & Permitting (HELP) General Agency Meeting  Introduction and Welcome – John Mengacci, Under Secretary, OPM  Getting Ready for E-Commerce – Gene Gavin, Commissioner, DRS  CLIC Online Forms Initiative – Reg DeConti, OPM  CLIC New License Verification Feature – Cynthia Denne, Director Health Systems Regulation, DPH and – Johnathan Vittner, Agency Data Processing Manager, DPH  HELP Legislative Update – Mike Mehigen, OPM  NEXT STEPS Strategic Business Plan and Workgroups – John Mengacci, Under Secretary, OPM  CLIC Website Analysis & Usability Training – Linda DeConti, OPM and Bernie Harrower, DOIT May 13, 1999 – CT Fire Academy, Windsor Locks

27 CLIC New License Verification Feature Department of Public Health http://www.ct-clic.com/

28 http://www.state.ct.us/dph/scripts/hlthprof.asp

29 What Data is Available? y55 Types of Licenses y170,000 Licensees Health & Environmental Health Practitioner Licenses PhysiciansSanitarians NursesMassage Therapists DentistsBarbers Social WorkersHairdressers Physical TherapistsAcupuncturists HypertrichologistsEmbalmers

30 Who Requests This Data? yLicensees yEmployers yInsurers/HMOs yOther State Licensing Entities yGeneral Public

31 How Often is this Data Requested?  900 Telephone Calls Per Week  865 Written Requests Per Week

32 “Customer” Benefit Direct Access, No Waiting! yImmediate access to data yAvoid Busy Telephone Lines  Immediate Results (10 days to process written requests)

33 Organizational Benefit ySignificant reduction in telephone calls and written requests for license verification yBetter service to customers yAbility to redirect department resources

34 http://www.state.ct.us/dph/scripts/hlthprof.asp Q&AQ&AQ&AQ&A

35 High Efficiency Licensing & Permitting (HELP) General Agency Meeting  Introduction and Welcome – John Mengacci, Under Secretary, OPM  Getting Ready for E-Commerce – Gene Gavin, Commissioner, DRS  CLIC Online Forms Initiative – Reg DeConti, OPM  CLIC New License Verification Feature – Cynthia Denne, Director Health Systems Regulation, DPH and – Johnathan Vittner, Agency Data Processing Manager, DPH  HELP Legislative Update – Mike Mehigen, OPM  NEXT STEPS Strategic Business Plan and Workgroups – John Mengacci, Under Secretary, OPM  CLIC Website Analysis & Usability Training – Linda DeConti, OPM and Bernie Harrower, DOIT May 13, 1999 – CT Fire Academy, Windsor Locks

36 HELP Legislative Update H.B. 6592 An Act Concerning Electronic Records and Signatures H.B. 6744 An Act Concerning Payment for State Licenses by Credit or Debit Card License Consolidation Initiative

37 High Efficiency Licensing & Permitting (HELP) General Agency Meeting  Introduction and Welcome – John Mengacci, Under Secretary, OPM  Getting Ready for E-Commerce – Gene Gavin, Commissioner, DRS  CLIC Online Forms Initiative – Reg DeConti, OPM  CLIC New License Verification Feature – Cynthia Denne, Director Health Systems Regulation, DPH and – Johnathan Vittner, Agency Data Processing Manager, DPH  HELP Legislative Update – Mike Mehigen, OPM  NEXT STEPS Strategic Business Plan and Workgroups – John Mengacci, Under Secretary, OPM  CLIC Website Analysis & Usability Training – Linda DeConti, OPM and Bernie Harrower, DOIT May 13, 1999 – CT Fire Academy, Windsor Locks

38 Website… Management Life Cycle


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