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Facilitating Change: Collaboration vs. Cooperation with Patty Parnell LBL ESD.

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Presentation on theme: "Facilitating Change: Collaboration vs. Cooperation with Patty Parnell LBL ESD."— Presentation transcript:

1 Facilitating Change: Collaboration vs. Cooperation with Patty Parnell LBL ESD

2 Revelation: This is not business as usual!!

3 Cooperation: “Can’t we all just get along…?” Rodney King

4 Collaboration: “The hallmark of collaboration is the ability to give and receive feedback.” Marie Balvin

5 Today…  Recognize the legitimate reasons…  Identify common responses…  Identify specific skills…

6 … change can be hard work!! “ The lust for comfort – that stealth thing that enters as a houseguest, then becomes our host, then our master.” Kahlil Gibran

7 What does it take? Sustained improvement will not occur without strong “System Readiness”…..

8 “There are good reasons why (educators) are often discouraged by changes in their workplace…. they’re being asked to do something they do not know how to do. It means working outside the zone of competence and puts into question accustomed claims to authority and expertise.” Richard F. Elmore

9 First… who am ‘I’ in the matter? “Self–awareness is an underrated intervention!” Thom Rutledge

10 Two most common responses to conflict: Silence – getting quiet in the moment Avoidance – staying quiet into the future “Unexpressed anger may cause other organs to weep.” David Viscott, Ph.D

11 Angeles Arrien: Conflict could be mostly avoided if we... Did what we said! Said what we meant! And said what is so when it’s so! “In organizations, goals erode because of low tolerance for emotional tension. The easiest path is to pretend there is no bad news - or better yet, declare victory.” Peter Senge

12 Interpretation vs. Fact Facts  measurable and observable Interpretation  serves a filtering function 1. Facts can easily be held hostage by interpretation 2. The speed of interpretation is almost untraceable 3. Interpretation is where we assign intention

13 “I may think I see you as you are, but in truth, I see you how I am!!” Susan Scott “Fierce Conversations”

14 More ‘knowing thyself’…  Identify my own predictable defenses/responses

15 The definition… The purpose… The problem… The truth…

16 Who Am I in the Matter Recap: Who Am I in the Matter Recap: Examine my personal response to conflict Recognize my proneness to interpretation Identify my ‘defense’ of choice And…  Listen skillfully!! (Doctors least sued…)

17 The master question behind ordinary listening is… ‘what makes me right?’

18 Memorable Quotes: Memorable Quotes: “The truth you believe and cling to makes you unavailable to hear anything else.” Pema Chodron “The past isn’t dead; it’s not even the past!!” David Viscott “Really good communication cannot happen without really good listening and really good listening cannot happen in the presence of overwhelming interpretation. ” “Assumptions are mental screens that expand or constrain what’s possible.” Kouzes & Posner

19 Second… who are ‘we’ in the matter?  Create group norms  A couple thoughts  Identify levels of interaction  Self monitoring to self-management

20 Third… who might ‘they’ be in the matter?  Red Zone = Management  The “Issues Conversation”

21 The Issues Conversation What is the problem? What is the relevant background? What is it’s significance? What are my ideal outcomes? What has been done up to this point? What help do I want? (Make my request) “A problem named is a problem solved.” Pat Murray

22 “Debriefing crystallizes learning!!” Paul Axtell

23 After the final no, there comes a yes. And upon that yes, the future of the world depends. Wallace Stevens

24 Contact Information: Please feel free to call or …


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