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ELECTRONIC GOVERNMENT DEVELOPMENT FRAMEWORK BEIJING, CHINA, 27 NOVEMBER 2009, 1 EGOV.* An Action Framework for Governance 2.0 Tomasz Janowski, Adegboyega.

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Presentation on theme: "ELECTRONIC GOVERNMENT DEVELOPMENT FRAMEWORK BEIJING, CHINA, 27 NOVEMBER 2009, 1 EGOV.* An Action Framework for Governance 2.0 Tomasz Janowski, Adegboyega."— Presentation transcript:

1 ELECTRONIC GOVERNMENT DEVELOPMENT FRAMEWORK BEIJING, CHINA, 27 NOVEMBER 2009, 1 EGOV.* An Action Framework for Governance 2.0 Tomasz Janowski, Adegboyega Ojo, Elsa Estevez

2 ELECTRONIC GOVERNMENT DEVELOPMENT FRAMEWORK BEIJING, CHINA, 27 NOVEMBER 2009, 2 MOTIVATIONExplain Governance 2.0 and the reasons for a systematic approach to its development. FRAMEWORKIntroduce EGOV.* - An Action Framework for Electronic Government DETAILSExplaining six main actions of the framework: 1)Readiness Assessment 2)Research and Problem Solving 3)Strategy Development 4)Program Development 5)Human Capacity Development 6)Organizational Capacity Development ADAPTATIONExplain how EGOV.* could be applied to implement Governance 2.0 strategies AIM

3 ELECTRONIC GOVERNMENT DEVELOPMENT FRAMEWORK BEIJING, CHINA, 27 NOVEMBER 2009, 3 OVERVIEW 1 Governance EGOV.* - Electronic Government Development Framework 3 Applying EGOV.* to Governance Conclusions

4 WSIS FORUM 2010, GENEVA, 13 MAY 2010, 4EGOV.* - AN ACTION FRAMEWORK FOR GOVERNANCE 2.0 DEFINITIONTechnology-enabled transformation of government organizations and their relationships with citizens, businesses and other arms of government. AIMSCustomer orientation Business-like management Quality public services Citizens engagement and trust ENABLERSProcesses Technology Policies People Reengineering administrative/business processes ICT environment to support organizational change Well-defined direction for technology-supported change Public workforce trained in leadership, management and technical skills RISKS1) Over-reliance on technology 2) Inadequate public consultation 3) Insufficient collaboration in government 4) Lack of emphasis on building human capacity 5) Absence internal ownership, vision or strategy 6) Direct adoption of solutions designed for other contexts 7) Insufficient learning and research to precede implementation 8) Insufficient administrative reform to accompany e-Government, etc. ELECTRONIC GOVERNMENT

5 WSIS FORUM 2010, GENEVA, 13 MAY 2010, 5EGOV.* - AN ACTION FRAMEWORK FOR GOVERNANCE 2.0 DEFINITIONThe use of social media (Web 2.0 technologies) by governments for improving citizen access to information, participation in policy processes, delivery of customer-focused services and harnessing collective intelligence of citizens CONTEXTConverging with other long-term societal trends such as: o Empowering citizens o The rise of knowledge workers o The importance of informal learning o User-driven innovation o Transformation of hierarchical into network-based organizations TECHNOLOGIESBlogsWiki (e.g. Wikipedia) PodcastsRSS feeds Tagging (e.g. Flickr, del.icio.us)Social networks e.g. Facebook, Myspace Search enginesMassive Multiplayer Online Games e.g. World of Warcraft or Second Life GOVERNANCE 2.0 – WHAT?

6 WSIS FORUM 2010, GENEVA, 13 MAY 2010, 6EGOV.* - AN ACTION FRAMEWORK FOR GOVERNANCE 2.0 Expected benefits of Governance 2.0: 1User-orientationSolutions like PatientOpinion.org.uk help understand user needs while public feedback and rating systems stimulate user- orientation 2Transparency and accountabilityApplications like TheyWorkForYou.com and PlanningAlerts.com enable citizen awareness and monitoring of government activities. 3Participation and inclusivenessE-Participation solutions such as e-Petitions stimulate debate and participation in public decision-making. 4Joined-up governmentApplications like Intellipedia or knowledge management platform of Allen and Overy enable better collaboration across and within organizations, reducing the "silo effect" and duplication of efforts GOVERNANCE 2.0 – WHY?

7 WSIS FORUM 2010, GENEVA, 13 MAY 2010, 7EGOV.* - AN ACTION FRAMEWORK FOR GOVERNANCE 2.0 Major applications of Web 2.0 in government: Back office: o Regulation o Cross-agency collaboration o Knowledge management Front office o Service provision o Political participation o Transparency o Law enforcement The Application – Participatory Governance Governance entails processes and institutions that contribute to public decision-making. Participatory Governance treats citizen engagement as the locus of governance, covering: o preference determination o policy formulation o policy implementation o monitoring and accountability Governance 2.0 enables and supports Participatory Governance through the use of Web 2.0 technology. GOVERNANCE 2.0 – WHERE?

8 WSIS FORUM 2010, GENEVA, 13 MAY 2010, 8EGOV.* - AN ACTION FRAMEWORK FOR GOVERNANCE 2.0 Planning for Governance 2.0: o Considering Governance 2.0 as a Technology concern. o Focusing on the core governance issues that will benefit most from Governance 2.0. o Aligning technology (Governance 2.0) and organizational (Participatory Governance) aspects. GOVERNANCE 2.0 – PLANNING Participatory Governance Strategy Participatory Governance Structure Governance 2.0 Strategy Governance 2.0 Structure Strategy Structure OrganizationTechnology

9 WSIS FORUM 2010, GENEVA, 13 MAY 2010, 9EGOV.* - AN ACTION FRAMEWORK FOR GOVERNANCE 2.0 Adopting a strategy and program development framework which supports the alignment of Participatory Governance and Governance 2.0. The process entails: 1)Developing a Governance 2.0 Strategy 2)Designing a Governance 2.0 Architecture and supporting infrastructure 3)Ensuring the existence of an explicit Participatory Governance strategy 4)Ensuring that the necessary enablers and processes for Participatory Governance are provided 5)Aligning 1 to 4 Developing Governance 2.0 strategy and program could be carried out through the EGOV.* framework. GOVERNANCE 2.0 – IMPLEMENTATION

10 WSIS FORUM 2010, GENEVA, 13 MAY 2010, 10EGOV.* - AN ACTION FRAMEWORK FOR GOVERNANCE 2.0 Despite the popularity of Governance 2.0, a number of implementation issues are coming to the fore: o Justifying the value expected from the Governance 2.0 adoption, since unrestricted access to audio and video streams can overwhelm networks that were not designed to accommodate large volumes of such traffic in terms of bandwidth requirements and security vulnerability. o Overcoming the perception by tax payers and the public that the use of Web 2.0 by governments is not a legitimate government business. o The need for monitoring and cleaning up contributed contents to maintain productive public communication, and the need for a clear policy of what is and isn’t allowed in the public virtual space, may open government to the charges of political censorship. o Ensuring that new electronic channels of participation created by Governance 2.0 are not monopolized or manipulated by a vocal minority. These issues reflect the need for a planned approach to Governance 2.0 implementation. GOVERNANCE 2.0 – ISSUES

11 WSIS FORUM 2010, GENEVA, 13 MAY 2010, 11EGOV.* - AN ACTION FRAMEWORK FOR GOVERNANCE 2.0 OVERVIEW 1 Governance EGOV.* - Electronic Government Development Framework 3 Applying EGOV.* to Governance Conclusions

12 WSIS FORUM 2010, GENEVA, 13 MAY 2010, 12EGOV.* - AN ACTION FRAMEWORK FOR GOVERNANCE 2.0 EGOV.* aims to: 1)define an implementation strategy, 2)to construct a government program to realize this strategy, and 3)to build the capacity of the local institutions to implement and benefit from the program towards the development of Electronic Government for a given Public Administration (PA). AIM

13 WSIS FORUM 2010, GENEVA, 13 MAY 2010, 13EGOV.* - AN ACTION FRAMEWORK FOR GOVERNANCE 2.0 EGOV.* ACTIONS 1)READINESS ASSESSMENT 2)RESEARCH 3)STRATEGY DEVELOPMENT 4)PROGRAM DEVELOPMENT 5)HUMAN CAPACITY BUILDING 6)ORGANIZATIONAL CAPACITY BUILDING EGOV.* - e-Government Development Framework Building Organizational Capacity Constructing e-Government Program Building Human Capacity Defining Implementation Strategy Assessing Readiness Researching Best Practices

14 WSIS FORUM 2010, GENEVA, 13 MAY 2010, 14EGOV.* - AN ACTION FRAMEWORK FOR GOVERNANCE 2.0 Identify the state-of-practice and state-of-readiness for Electronic Government in the PA, including existing initiatives and studies. ACTION 1 – READINESS ASSESSMENT Readiness Assessment Software, Hardware, Communication Structure, Services, … Human Financial Resources EGOV.* - e-Government Development Framework Building Organizational Capacity Constructing e-Government Program Building Human Capacity Defining Implementation Strategy Assessing Readiness Researching Best Practices

15 WSIS FORUM 2010, GENEVA, 13 MAY 2010, 15EGOV.* - AN ACTION FRAMEWORK FOR GOVERNANCE 2.0 Identify relevant international best practices and adapt them to the conditions in the PA, considering the results of the READINESS ASSESSMENT activity. ACTION 2 – RESEARCH EGOV.* - e-Government Development Framework Building Organizational Capacity Constructing e-Government Program Building Human Capacity Defining Implementation Strategy Assessing Readiness Researching Best Practices

16 WSIS FORUM 2010, GENEVA, 13 MAY 2010, 16EGOV.* - AN ACTION FRAMEWORK FOR GOVERNANCE 2.0 Agree on the vision for the future of Electronic Government in the PA and define a set of goals, strategies and targets to realize this vision, taking into account the results of the READINESS ASSESSMENT and RESEARCH activities. ACTION 3 – STRATEGY DEVELOPMENT EGOV.* - e-Government Development Framework Building Organizational Capacity Constructing e-Government Program Building Human Capacity Defining Implementation Strategy Assessing Readiness Researching Best Practices

17 WSIS FORUM 2010, GENEVA, 13 MAY 2010, 17EGOV.* - AN ACTION FRAMEWORK FOR GOVERNANCE 2.0 Define a concrete government program through which the goals and strategies defined during the STRATEGY DEVELOPMENT activity could be implemented. ACTION 4 – PROGRAM DEVELOPMENT EGOV.* - e-Government Development Framework Building Organizational Capacity Constructing e-Government Program Building Human Capacity Defining Implementation Strategy Assessing Readiness Researching Best Practices

18 WSIS FORUM 2010, GENEVA, 13 MAY 2010, 18EGOV.* - AN ACTION FRAMEWORK FOR GOVERNANCE 2.0 Raising the capacity of the public workforce in the PA, covering a range of leadership, management and technical skills, to be able to lead, implement and benefit from the PROGRAM activity. ACTION 5 – HUMAN CAPACITY DEVELOPMENT EGOV.* - e-Government Development Framework Building Organizational Capacity Constructing e-Government Program Building Human Capacity Defining Implementation Strategy Assessing Readiness Researching Best Practices

19 WSIS FORUM 2010, GENEVA, 13 MAY 2010, 19EGOV.* - AN ACTION FRAMEWORK FOR GOVERNANCE 2.0 Establishing a Center of Excellence (or Resource Center) on Electronic Governance in the PA, on the basis of existing institutions, and raising organizational capacity of this Center to play the role of central coordinator of Electronic Governance in the PA. ACTION 6 – ORGANIZATIONAL CAPACITY DEVELOPMENT EGOV.* - e-Government Development Framework Building Organizational Capacity Constructing e-Government Program Building Human Capacity Defining Implementation Strategy Assessing Readiness Researching Best Practices

20 WSIS FORUM 2010, GENEVA, 13 MAY 2010, 20EGOV.* - AN ACTION FRAMEWORK FOR GOVERNANCE 2.0 EGOV.* is being implemented in three states: 1)Macao SAR (e-Macao) - the EGOV.* framework was developed out of the experience of implementing the e-Macao project from July 2004 to December A good number of projects are currently being implemented (since January 2007) in line with the developed Strategy. 2)Afghanistan (EGOV.AF) - The project commenced in May 2009 and is presently in the strategy development phase. Comprehensive readiness data have been collected through both offline and online survey instruments provided in local languages. The project is scheduled for completion in October )Cameroon (EGOV.CM) – The project commenced I January 2010 and is presently in Research phase. Pilot readiness exercise is scheduled to commence by early June The project is scheduled for completion by June Defining characteristics of the framework includes - focus on ownership, local partnership (in addition to international partnership), institution building and sustainability. EXPERIENCE IN APPLYING EGOV.*

21 WSIS FORUM 2010, GENEVA, 13 MAY 2010, 21EGOV.* - AN ACTION FRAMEWORK FOR GOVERNANCE 2.0 OVERVIEW 1 Governance EGOV.* - Electronic Government Development Framework 3 Applying EGOV.* to Governance Conclusions

22 WSIS FORUM 2010, GENEVA, 13 MAY 2010, 22EGOV.* - AN ACTION FRAMEWORK FOR GOVERNANCE 2.0 EGOV.* FOR DEVELOPING GOVERNANCE 2.0 Steps to be undertaken for implementing Governance 2.0 based on the EGOV.* framework: 1)Establishing clear vision and goals for Gov 2.0 2)Establishing the readiness and needs for Gov 2.0 adoption 3)Benchmark studies of other governments use of Web 2.0 technologies for Gov 2.0 Policy 4)Developing Gov 2.0 strategy 5)Developing Gov 2.0 program 6)Implementing selected pilot Gov 2.0 initiatives 7)Developing capacity of government officials and raising awareness of citizens on the use of Web 2.0 8)Etc.

23 WSIS FORUM 2010, GENEVA, 13 MAY 2010, 23EGOV.* - AN ACTION FRAMEWORK FOR GOVERNANCE 2.0 OVERVIEW 1 Governance EGOV.* - Electronic Government Development Framework 3 Applying EGOV.* to Governance Conclusions

24 WSIS FORUM 2010, GENEVA, 13 MAY 2010, 24EGOV.* - AN ACTION FRAMEWORK FOR GOVERNANCE 2.0 CONCLUSION We conclude the presentation with the following points: 1)While it is clear that Web 2.0 and Governance 2.0 potentially provides concrete benefits in terms participation, like any technological solution, realizing these benefits is not trivial. 2)Experiences from around the world shows the need for an explicit policy to shape the form and scope of Governance 2.0 adoption. 3)Strategic alignment between Governance 2.0 strategy (technology strategy) and Participatory Governance strategy (organizational strategy) is critical for concrete outcomes. 4)While there are already exciting opportunities provided by the existing Web 2.0 tools, more opportunities particularly for the public sector lie in automatic processing of the huge amounts of data provided by citizens on social media, through the integration across social media applications and mining valuable information from these data to support policy decisions. 5)A concrete approach to implementing Governance 2.0 is the EGOV.* framework.

25 ELECTRONIC GOVERNMENT DEVELOPMENT FRAMEWORK BEIJING, CHINA, 27 NOVEMBER 2009, 25 Thank you for listening! More information – Tomasz Janowski, Adegboyega Ojo, Elsa Estevez


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