1. >> Web Accessibility at WIPO Victoria Menezes Miller Web Systems Officer Internet Services Section victoria.menezes@wipo.int February 2, 2010

2. Challenges > Change > Lack of understanding > Lack of resources > Resistance > Fear Photo courtesy of Mark Miller C H A N G E B R I N G S C H A L L E N G E S

3. T H E W I P O S O L U T I O N Important elements > Commitment > Training > Implementation

4. C O M M I T M E N T - T H E F O U N D A T I O N S T O N E Commitment > Mandate from the Director General > Accessibility Study & Monitoring Team > Web Accessibility Statement > Web Content Accessibility Guidelines (WCAG 2.0) - Official Recommendation > Quality Assurance Policy & Process (in progress) Foundation stone of WIPO’s new building

5. Organizational Aspects Awareness all around Stakeholders must be informed and involved Web site ownership is territorial Lead from the middle Head of Organization Senior Manager Program Manager Manager SecretariesWebmastersDevelopersWebmasters Editors Program Manager Manager C O M M U N I C A T I O N A N D C O M M I T M E N T Accessibility Champion ACCESSIBILITY POLICY MGMT DIRECTION

6. Two levels of training: > Awareness Session - all management & staff > Practical Session - all webmasters, web content writers, web developers Photo – courtesy Mark Miller U N L O C K I N G T H E B A R R I E R S: T R A I N I N G

7. A C C E S S I B L E, U S A B LE A N D U N I V E R S A L Aim for balance Web Accessibility: > Ensuring that sites can be used by people of all abilities and disabilities Usability: > Effectiveness, efficiency and satisfaction with which users can achieve specified goals Universal Design: > Design for sites on different devices and and in different environments Formula: Accessibility + Usability + Universal Web Design = User-friendly Web for Everyone

8. K N O W L E D G E B A S E Wiki Space > Provide basic accessibility guidelines > Accessibility checklist > Analyse, report findings > Monitor progress > Links to external resources > Contact resources

9. Validation - two approaches: > Automated evaluation > Human judgment Types of testing: > Site Audit > Automated > Manual, User testing Tools: > Free online services > Free add-ons to browsers > Software packages > Pay-by-month services T E S T I N G : H O W TO A S S E S S Best practice: identify → propose → negotiate

10. Templates > Include language encoding > Introduce a “Skip Links” link > For spacer gifs use alt=“” L E S S O N S L E A R N E D : Q U I C K F I X E S Forms > Associate labels explicitly with their controls >Instructions before the form on mandatory fields > Position text for radio buttons or checkboxes to the right Images: > Purely decorative images: (in source code) enter the alt text as null or empty (i.e. alt=“”) > Some decorative images require alt text > Quote in an image? Text in image? (alt text required) > Functional images such as icons or buttons, require alt text to clearly indicate the function of the image (alt=“Next page” or alt=“Search”) Simple tips: > Structure your pages (headings): h1, h2, h3, > Clearly identify the target of each link

11. P L A N A N D B U I L D - V I S I O N F O R T H E F U T U R E Strategy > A fully accessible Web and Intranet for WIPO > Integrate accessibility through awareness & training > Aim for « Accessibility by design » Objectives > Train all web content writers and webmasters staff by July 2010 > Review & analyse 70 (multilingual) sites for compliance with WCAG 2.0 A > All WIPO web sites in all languages fully accessible by end 2011 > Ensure all new web pages & applications are built with accessibility Implementation - Goals already achieved in 2009/2010 > 170 staff already participated raising awareness sessions > 40 staff already trained in WIPO basic web accessibility guidelines > Reviewed and analysed first & second level pages of 70 sites in E, F, S > Fully reviewed and analysed: WIPO portal, Copyright, Vision IP, About WIPO, About IP & others > Online web guide (including accessibility) for WIPO staff > Accessibility space in the WIPO internal wiki > UN Workshop for webmasters in May 2009 > Joint WIPO-ITU Accessibility Workshop in February 2010 Public WIPO environment > Installation of JAWS screen readers and mobile screen reader software > Access to information for all

12. work towards a web for everyone change your attitude improve your skillset accessibility is e a s y increased customer satisfaction better search engine visibility keep it simple change in web culture time for an inclusive philosophy usable useful universal A C C E S S I B I L I T Y ? yes WE can! Victoria Menezes Miller Web Systems Officer Internet Services Section victoria.menezes@wipo.int +4122 3389291 C O N C L U S I O N