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Distribution Best Practices Program Operator Qualification & Training Best Practices Roundtable Presentation - Computer Based Training Cost Benefits CenterPoint.

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Presentation on theme: "Distribution Best Practices Program Operator Qualification & Training Best Practices Roundtable Presentation - Computer Based Training Cost Benefits CenterPoint."— Presentation transcript:

1 Distribution Best Practices Program Operator Qualification & Training Best Practices Roundtable Presentation - Computer Based Training Cost Benefits CenterPoint Energy Jerry V Gann Director – Texas Gas Operations October 2-4, 2012

2 Metrics Number of Customers 3,282,487 Miles of Main 71,442 Number of Employees 3,053 Insert Service Territory Map 1 Company Background

3 Technical Training Staff 3 Training Facilities and Staff Location# of Trainers Houston3 Minneapolis4(5) Little Rock1 Shreveport1

4 Training Process Before OQ 4 Training For Specific Tasks Were Given Once Exception – Welding and Fusion Re-Qualification Training Was Instructor Led CNP Was Operating As Three Different Business Units Most Training Was Performed At The Training Centers The Current Process Was Not Going To Work For OQ

5 Vision For OQ 5 New Qualification Process Had To Be Decentralized Centralized Record Keeping Needed To Leverage New Technologies Investigate Computer Based Training Develop a Single Process For All Of CNP

6 Initial Obstacles And Opportunities 6 Forming a Cross Business Unit Team To Develop a Single OQ Program OQ CBT Program Was Developed By An Industry Association Technology – Desktop Computers And Internet Were In Their Infancy

7 7 OQ Plan Implementation Develop a Master Covered Task Identify All Tasks Performed By Gas Operations Employees Identify Which Tasks Were OQ Covered Tasks (134) Perform Job Task Analysis For Each Job Classification Develop Training Curriculum Purchase Off The Shelf Software And Customize Develop Training and Field Evaluation Materials And Requirements For Each job Classification

8 8 OQ Plan Implementation CBT Training Would Take Place In Local Offices Knowledge Portion Of Qualification Testing Areas Would Be Secured Most Training Modules Have A 3 or 5 year Requalification Timeframe Field Evaluations Skills And Ability Portion Of Qualification Some Covered Tasks Requires A Field Evaluation In Addition To The CBT Training Module Field Evaluations Are Performed By Supervisors Who Have Been Trained To Perform The Evaluations

9 9 eWebOQ Platform Employees Have Access From Any Company Computer Centralized Record Keeping System, Updates As Employees Complete Modules Management Can Access Employee’s OQ Records To See Who Is Due For Re-qualifications

10 eWebOQ 5

11 Benefits To Current Process 11 Ease Of Use One Record Keeping System Standardized Training Regulatory and Litigation Tested Cost Savings –Travel, Trainers

12 Why Your Company was Selected 12 Performance Metrics Rankings (sample metric) Company Number of Task Qualifications per Trainer Labor Cost per Training Hour Labor Cost per Employee Trained Technical Training Hours per Front-line Field Employees and First-line Supervisors Trained Percent of Tasks Passed on First Attempt Centerpoint Energy - Louisiana/Mississippi27,674$19.44$ % CenterPoint Energy - Minnesota Gas Co. 68,333$19.02$ % CenterPoint Energy - Texas 58,012$20.32$ % Centerpoint Energy - Arkansas/Oklahoma46,076$6.48$ % 1st Quartile 3,168$30.17$ % Median 1,512$66.34$1, %

13 13 Future Enhancements Developing In House CBT Modules Made Specifically For Our Company More Streamline Covered Task To CBT Module DVD’s Will Not Be Required

14 QUESTIONS


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