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CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. CONFIDENTIAL AND PROPRIETARY This presentation, including.

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Presentation on theme: "CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. CONFIDENTIAL AND PROPRIETARY This presentation, including."— Presentation transcript:

1 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. CONFIDENTIAL AND PROPRIETARY This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Jack Santos Reshaping IT

2 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner delivers the technology-related insight necessary for our clients to make the right decisions, every day. 1

3 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Nontechnical Skills Are Important, Maybe More Important Than Technical Skills Source: Gartner Research Circle "Professional Effectiveness" Survey (March 2013) Why do projects fail? No one chose “technical skills as the sole cause of IT projects failing.

4 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. What Is Professional Effectiveness? It Is More Than Just About Employee Development or Individual Contribution

5 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. An Opportunity to Reshape Yourself, Your Staff, and IT Understand the impact of trends upon the future of IT and IT professionals: -How IT careers are evolving -Address organizational and individual mindsets, beliefs, and actions that impact their future Practice cross-competency effectiveness Hone your non-technical skills: -Business acumen, communication, and influence -Developing buy-in -Collaboration and innovation

6 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Top 3 Focus Areas for Improvement 1.Collaboration and Sharing 2.Engaging Business Peers 3.Innovation and Creativity

7 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. 6 Individualization The Power of The Individual

8 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Case Study 7

9 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. 8

10 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. The hypothetical Market Basket board conversation 9

11 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. 10 Step 1: Hire a New CEO

12 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. 11

13 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. 12

14 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Meanwhile, at the board… 13

15 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. 14

16 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. 15 Pay/Comp Working Conditions Ethical Concerns They want to save their Boss!

17 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. 16

18 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Is Social Media the New Union? Two Choices: This too shall pass There is something fundamentally different going on here about -the employee-employer relationship -worker motivations -communication 17

19 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. If this is happening with grocery store workers… What does it mean for IT professionals? To BYOD To careers To Mobile Device Management To policies and standards To Work/Life balance ? To how managers manage? To how employees contribute? 18

20 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Where Did You Come From, Where Are You Now and Where Do You Want to Be? BuildPlan/ManageRun Architects, Planners, Procurement, IT Finance Future (10 Years) Current To Business Units To Third-parties Captive Developers and Programming Support To Third-parties, Cloud Time

21 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. 20

22 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. 21

23 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. "Classic IT" Is Redefined IT is increasingly not done by IT … -IT decisions made outside the IT organization. -Application development outside the IT organization. -Own technical support and maintenance by business areas. -Each seen to increase innovation. IT is becoming a business skill. Surgical outsourcing and ecosystem of players. Remote work and mobile drives technology needs. Customer experience rules.

24 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Top 3 Focus Areas for Improvement 1.Collaboration and Sharing 2.Engaging Business Peers 3.Innovation and Creativity

25 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. 24 Individualization The Power of The Individual Frameworks to think about…

26 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. The 7S Framework 2.0 Strategy Structure Systems Shared Values Skills Style Staff Serendipity Swarming Spontaneity Simulation Social Stimulation Skillfulness McKinsey Circa 1980s:Today:

27 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. SCARF 26 David Rock: “Your Brain at Work” From:

28 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Bottom Line? 27 1.How you hire: Soft skills vs. technical skills 2.How employees do their job 3.How you engage your employees

29 CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Recommended Gartner Research  Redefining "Marketing IT" From Telling to Engagement Mike Rollings (G ) Redefining "Marketing IT" From Telling to Engagement  Marketing IT: Avoiding the Road to Disenfranchisement and Disempowerment Jack Santos (G ) Marketing IT: Avoiding the Road to Disenfranchisement and Disempowerment  Employment Practices That Undermine IT's Evolution Mike Rollings (G ) Employment Practices That Undermine IT's Evolution  Mastering Influence and Communications Mike Rollings (G ) Mastering Influence and Communications  Managing Your Career Jack Santos (G ) Managing Your Career  Becoming a Contextual Strategist Mike Rollings (G ) Becoming a Contextual Strategist For more information, stop by Gartner Research Zone.


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