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2012 Hybrid Service & Battery Research Prepared by: March 2012.

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Presentation on theme: "2012 Hybrid Service & Battery Research Prepared by: March 2012."— Presentation transcript:

1 2012 Hybrid Service & Battery Research Prepared by: March 2012

2 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 2 Research Objectives  Evaluate repair facility’s involvement with servicing for hybrid/electric vehicles.  Identify what and how hybrid vehicles are currently serviced.  Understand more about why service facility’s are not involved in servicing hybrid vehicles.  Find out what types of equipment/tools the market uses for servicing hybrid vehicles.  Learn what training and other support the market needs to grow their hybrid service business.

3 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 3 Methodology  Sponsor: Equipment Tool Institute  Audience: Motor Magazine Readers  Survey Format:  Survey  34 questions  Survey Delivery  Blast From ETI/AIM: 2/23/2012  Reminder Blast from Motor: 2/29/12  Press Release with survey link: ETI  No incentive

4 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 4 Response Website s Delivered Completed Surveys% of RespondentsResponse Rate ETI-hybrid/26, %0.50% ETI-hybrid/ REBLAST 26, %2.30% ETI-prhybrid/Unknown10%NR UnknownNR10%NR Overall 26, %2.8%

5 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 5 Repair Facility Profile

6 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 6 Type of Repair Facility N=171 N=748

7 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 7 Type of Work Other Types of Work% of Respondents All of the Above2% High Performance/Race1% Rebuild1% Transmission1% Electrical1% Other3% N=748

8 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 8 Size of Business N=712 N=710

9 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 9 Involvement With Service & Battery Service Hybrid/Electric Vehicles

10 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 10 Involvement with Hybrid & Battery Service N=743

11 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 11 Why Not Involved N=595 (Battery Service) N=455 (Hybrid Service)

12 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 12 Comfort Servicing Hybrid/Electric Systems N=294

13 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 13 Volume of Hybrid Services N=295

14 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 14 Battery Service: In-House vs. Sent Out N=135

15 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 15 Equipment & Tools

16 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 16 Type of Vehicles Serviced N=295

17 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 17 Type of Hybrid Tools Owned N=208

18 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 18 Own Tools For Hybrid Vehicles N=297

19 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 19 Scan Tools Used Hybrid/Electric Vehicles

20 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 20 Specific Scan Tools Used Hybrid/Electric Vehicles N=151N=224

21 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 21 Factors Important To Scan Tool Selection for Hybrids N=581

22 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 22 Charging Equipment AGM Batteries N=721

23 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 23 Power Supply for Extended Service Procedures or Scan Tool Diagnostics N=729

24 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 24 Technician Training

25 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 25 Specialized Technicians Hybrid/Electric Vehicles N=296

26 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 26 Number of Hybrid Specialized Technicians OverallDealerFranchiseIndependent Repair Average Number of Specialized Technicians N=91

27 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 27 Technicians With Hybrid Training N=296

28 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 28 Expected Growth Hybrid Battery Service N=717

29 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 29 Types of Hybrid Training Received N=222

30 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 30 Growth of Hybrid Battery Service

31 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 31 Factors Important To Hybrid Battery Service N=399

32 2012 ETI Hybrid Service & Battery Research Confidential and Proprietary 32 Biggest Challenges With Servicing Hybrids N=357

33 This research was conducted & prepared for The Equipment & Tool Institute by: Accountability Information Management, Inc. Palatine, Illinois FAX March 2012


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