3 What is Avaya Aura®?Avaya Aura® is the communications solution for next generation, people-centric collaboration.Session (SIP) based communicationsUnified Communications and CollaborationUsers, not technology, define the experienceThe basis for collaborative, barrier-free business environments that drive business results for our customers:Industry leading levels of flexibility, scalability and reliabilityHard dollar cost benefits for customers through simplification and access savingsOpen standards and 3rd Party solutions integrationA migration path forward for every customer
4 Strategic Differentiation Multimodal ConferencingConferencingInnovative User Experienceacross all devicesDifferentiated architecture (scalable, manageable, flexible)Interoperability legacy,Open platform for 3rd party
5 Avaya Aura® Benefits An adaptable communications architecture that: Simplifies network-wide feature deployment and on-going management driving down OPEXCentralizes routing, SIP trunking, and applications providing cost effective and customizable services to users across the networkScales from 250 to 250,000 users on a single software platform providing consistent user services across locationsOffers High availability / geographic redundancy options for critical reliability networksProvides a secure environment across multiple layers in the networkSession, Network and Bandwidth ManagementNetwork NormalizationCollaboration - Video, Telephony, ConferencingCentralizationSecuritySurvivability
6 Optimized Bandwidth Management Avaya Aura® Session Manager Avaya Aura Core(Session Manager)Site 1Site 2Site 4Site 3Allows locationspecific allocationof bandwidth betweenvoice and multimedia withvideo down-speeding as required25% Expect video will consume half of all bandwidth in 12 months33% Expect bandwidth consumption to increase by more than 50% in next two yearsNetwork Instruments' Fifth Annual State of the Network Global Study March 2012Avaya: Optimized bandwidth management for multimedia and video based communications while minimizing network strain and latencyIntegrate voice and multimedia bandwidth on a single networkEstablish and assure voice quality on a location by location basisMonitor and flexibly optimize bandwidth to meet business needs
7 Avaya Aura Evolution: Scalability, Reliability, SIP 250K Total / SIP users16 SM instancesGeo- Redundancy for SMGREnhanced Reliability (ex. Survivable Remote SIP Trunking)Presence EnhancementsIncremental SIP FeaturesFutureDirection*250K Total100K SIP users (From 18K to 36K per CM)10 SM InstancesSMGR Security EnhancementsCall and Connection PreservationIncremental SIP FeaturesAvaya Aura 6.2March/July 2012100K Total100K SIP users10 SM InstancesCall Admission ControlIntegration of CS1000 into Avaya AuraIncremental SIP Features including SIP E911Avaya Aura 6.1November 2010SIP Feature Server or Evolution Server Option100K Total,50K SIP users6 SM InstancesSurvivable Coreand RemoteUnified network with 3rd party integrationIncremental SIP FeaturesAvaya Aura 6.0June 2010* Future Content is not yet committed or scheduled
8 Lifecycle - Where do the releases line up? CM releaseCIGAEOSEOMSEOSSEMSSPrelease5.2.1-JuneJuneJuneY6.0June 7, 20106.0.1Nov 19, 20106.2March 2012July 9, 2012na6.2 SP4 (FP1)Dec 5, 2012*6.36.3 (FP2)May *May 2015*May 2016*May 2021*
9 Lifecycle - What is CI, GA, EOS, EOMS, EOSS, and EMSSP? CI - Controlled IntroductionMost Products are GA ready, but a component(s) is not ready for complete SolutionGA - Generally AvailableAll components and the Solution are readyEOS - End of SaleEOMS - End of Manufacturer SupportNo new patches are delivered; diagnostic services still availableEOSS - End of Extended Services SupportDiagnostic services no longer available*EMSSP - Extended Manufacturer Software Support PolicySelect products/solutions will be sold for minimum of 2 years, and have software support for minimum of 3 yearsNo New System SalesNo System Upgrade SalesExpansion of new user licenses permittedFeatures expansion or new features ceasedNew Service Contracts permitted with terms not past EOSS dateTier IV support till EOMS with valid Avaya Services ContractNew Service Packs available till EOMSTier III support till EOSS with valid Avaya Services Contract
10 Avaya Aura® EMSSPExtended Manufacturer Software Support Policy (EMSSP) offers an additional category of support for certain releases of products allowing those products to be sold and supported for a extended and predictable period of time.Permits Partners and Customers to standardize on a longer term productFor designated EMSSP release, Avaya willsell the EMSSP release for a minimum period of two (2) years andsupport the release for a minimum of three (3) years from its date of first sale.Current EMSSP Release 5.2 over 4 years availability – May > June 2013*Communication Manager 5.2.1Mid-size Business Template 5.2.1*SIP Enablement Services 5.2.1*Integrated Management 5.2.1Call Center Elite 5.2.1Application Enablement Services 5.x*
11 Lifecycle – SP, FP, dot and Releases Software stream with feature content and corrective content requiring an upgrade and/or migrationdot (dot dot) ReleaseUpdated software image with corrective content and select feature content within a ReleaseSP – Service PackSoftware corrective content deliveryFP – Feature PackSoftware feature content delivery*
12 The Feature Pack Concept In addition to regular major and minor (“dot”) releases, provide a feature release mechanism that:Supports lightweight deployment:Remote installation, no upgrade requiredMinimizes time, cost and disruption to the customer’s networkRequires minimal or no customer lab testingAllows customer selectable content:Customer implementation of valuable features, not every featureIncrease deployment confidenceReduces potential impact of features that are not of interestProvides full testing rigor:System verificationRegression testingAlpha and Beta as appropriate for content
13 Feature Pack Content Selection Criteria No infrastructure / architectural changesMinimal or no management changesMinimal number of interdependent componentsContent will become a candidate for a future major or minor releaseWhat if content fails to meet this criteria?
14 Feature Packs – supplementary Steps Along the Path Modifications to the current Avaya Aura software structure are required to implement the Feature Pack conceptThe next two Avaya Aura releases, Feature Pack 1 (FP1) and Feature Pack 2 (FP2), will not meet all criteria, but represent positive steps along the path:Avaya Aura FP1 will require:Upgrades to System Manager (SMGR) and Session Manager (SM)Patches to Communication Manager (CM) , Presence Services (PS), System Platform (SP), and Branch Gateway G430/450 (BGW)Avaya Aura FP2 will require:Upgrades to Communication Manager (CM) , Presence Services (PS), System Platform (SP)Patches to System Manager (SMGR), Session Manager (SM), Branch Gateway G430/450 (BGW), and Application enablement Services (AES)Thereafter, feature packs will meet FP criteria
15 Keeping it all straight: Naming and Numbering To ensure absolute clarity in the field, current naming and numbering of components will continue.A Feature Pack will be a “bundle” of individual software components. Example:Avaya Aura® 6.2 Solution Today consists ofAvaya Aura® Communication Manager 6.2Avaya Aura® Session Manager 6.2Avaya Aura® System Manager 6.2System Platform 6.2Presence 6.1Branch Gateway 6.2Avaya Aura® 6.2 Feature Pack 1 (commit) December 2012Avaya Aura® Communication Manager 6.2 SP4Avaya Aura® Session Manager 6.3Avaya Aura® System Manager 6.3System Platform 6.2.2Presence 6.1 SP4Branch Gateway 6.2.1What we market today as “Avaya Aura 6.2” is made up of:CM 6.2 SP2SM6.2 SP2SMGR 6.2 SP2System Platform 6.2 RPresence Services 6.1 SP2Branch Gateway 6.2
16 Lifecycle - Avaya Aura® 6.2 Feature Packs Avaya Aura® 6.2 Feature Pack 1 (commit) December 2012Avaya Aura® Communication Manager 6.2 SP4Avaya Aura® Session Manager 6.3Avaya Aura® System Manager 6.3Avaya Aura® 6.2 Feature Pack 2 (commit) May 6, 2013Avaya Aura® Communication Manager 6.3Other components such as clients will be identified as programs align to delivery dates.
17 Customer Paths Forward Customers on 6.2:If FP1 features are of interest => upgrade at GAIf FP1 features are not of interest => no upgrade required (unless Service Pack fixes are required)Customers below 6.2:EMSSP Customers => begin planning for implementation of Avaya Aura 6.2 Feature Pack 2Non-EMSSP Customers =>If FP1 features are not of interest => upgrade today to leverage Avaya Aura Conferencing, the Avaya Flare® Experience, and Radvision video capabilities.
18 Session Initiation Protocol (SIP) Business Collaboration Avaya Aura 6.2 SummaryScale and ReliabilityAvaya Aura® for 250,000 Users!Extension of High Availability Solution to Mid-Sized Enterprise (ME)Communication Manager Connection Preservation and Session Manager Call PreservationSecurity, usability and SNMP enhancements on System ManagerUp to 10 Emergency Numbers for InternationalSession Initiation Protocol (SIP)SIP Group PagingSIP Team ButtonSIP Enhanced Call Pick Up AlertingSIP Enhanced Call ForwardingSIP AutoDial ButtonsDTMF SIP-H.323 IntegrationBusiness CollaborationConferencing – Local GUI and Moderator ControlsInternational TON supportNative support for 94xx & 96X1 setsGuardian Service Pack and Dot ReleasesAACC call information enhancementPresence Services 6.1 SP1 integration of Microsoft OCSCisco Phone SupportContinuing to make Avaya Aura® the flagship communications solution for next generation, people-centric collaboration.
19 Improving Simplicity, Security, and Presence Interoperability Avaya Aura® CY2012 & CY2013Avaya Aura R6.2GA July’12Avaya Aura R6.2 FP1Dec 3, 2012Avaya Aura R6.2 FP2May 6, 2013Intra-enterprise federation with multiple OCS/ Lync domainsExchange calendar integrationSupports Video SRTPToll Bypass for IndiaV.150 for GatewaysExpand to 2K Network RegionsParallel ForkingExtended Manufacturer Software Support ReleaseImproving Simplicity, Security, and Presence InteroperabilityBest in class business continuity with the addition of System Manager Geo-RedundancyEMSSP = We will sell the last dot.dot load of any given load line for at least 2 years post GA of the release, and then normal 1 year Manufacturing support after EOS.XMPP Federation with OpenFire: Openfire is a real time collaboration (RTC) server licensed under the Open Source Apache License. It uses the only widely adopted open protocol for instant messaging, XMPP (also called Jabber). This is the same technology used by Avaya Presence Services. Federating Avaya Presence Services to OpenFire enables Avaya to share IM and Presence between Avaya clients (Flare, 1xC, etc) and clients connected to OpenFire.Access Control List Enhancements: This release adds support for 9 new ACL use cases primarily around Confirm, Deny and Revoke user access commands. The enhancements are required for two lead customers ZDF and Bosch. Presence enhancements: XMPP Federation with OpenFire & Access Control List (ACL) enhancements(SA9120) Automatic Mute for Remote Off-hook Attempts GRIP 3587(SA9119) - Exclusion Event Notification to SIP Phones GRIP 4901Transmit Agent ID to H.323 phones to support Agent Greeting FeatureSIP / H.323 Dual Registration (Concurrent Login)19
20 Getting Ready for Release 6.2: Supported Hardware Communication Manager:S8300D: Embedded blade for Avaya Aura Gateways (G450/30,350,250,700)S8510 Server - not used for duplicationUse in a simplex migration by adding memory (6 GB) to total of 8 GBMost have 250GB HDD but if 146G HDDs, add third 146GB HDD and RAID 5Avaya Common Servers and S8800Session ManagerSystem ManagerSystem Manager 6.2 (standalone) on the following Avaya Servers:Avaya Aura® Solution for Midsized Enterprise 6.2 HAAvaya Common ServerMBT 5.x transition to ME 6.x requires a server replacementPrevious Hardware versions not listed above are not supported2020
21 Scale and Performance: Avaya Aura Scalability Up to 250,000 Total End PointsUp to 100,000 Total SIP End PointsCommunication Manager 6.2Up to 36,000 SIP End PointsUp to 24,000 SIP TrunksSession Manager 6.2Up to 12,000 SIP End Points per Session Manager (standalone)Up to 10 Session Managers in a single networkUp to 500 Communication Manager InstancesSystem Manager 6.2Avaya Aura Solution for Midsized EnterpriseUp to 1000 Total End PointsUp to 1000 Total SIP End PointsUp to 350 SIP Trunks
22 Standalone Utility Services 6.2 Seems ASD needs a little more programming. Open a case to have manually added to the quotematerial code is the Utility Services mediamaterial code is the CSR1 HP server as defaultStandalone Utility Services 6.2 provides support for Duplex CM configurationsCDR is not available with this configuration presently
24 Thank You For more information: Products and Solutions technical supportTechnical documentationSpeaker Notes/Script:Thank the participant for listening to this session. Then discuss the additional resources for this product/offer. Mention the links, but it is not necessary to read them.
26 Scale and Performance: Call Preservation Applicable to Session Manager (SM) Cores with Multiple SMsIn the event of a SM failure:Connections in progress and Calls in queue are preservedIncludes calls to AACC as long as they are routed through VP or CMG860/M3000 and SBCs SupportedCustomer Admin-able by time of day, immediate or manualAACCMXVPMMCSPSAAMCMMMAA SBCSIPTrunksCoreSMSMSMSMSMPSTNSMSMSMSMSMTDMTrunksG860Avaya Aura™ CMAvaya Aura™ CM
27 Scale and Performance: Survivable Core Connection Preservation Prevention of split registrations of media gateways and H.323 endpoints between the main Communication Manager or Survivable Core or Survivable Remote serversControls the registrations to provide the best system functionality in various outage scenarios by preserving the desired connections
28 Scale and Performance: System Manager Manage 250,000 total usersCommon provisioning with single LDAP synchronization for Avaya Aura and CS1000 usersSingle authorization (RBAC) for Avaya Aura and CS1000 systemsCentral provisioning of B5800 branch gateways including upgradeAdministration of advanced SIP featuresNative administration of new 94xx and 96xx endpointsSupport for hospitality solutions by enabling CM to control “endpoint display name”
29 Scale and Performance: System Manager Real time notification of CM changesAudit trail of CM changes made by System Manager administratorCentral administration of management parameters for System Manager and its adoptersTrust Management certification management providing simple provisioning of secure UC communicationHardened System Manager security via OS hardening and password complexitySection 508 compliance assessmentVPAT (Voluntary Product Accessibility Template)Targeted at Federal and State Government
30 Scale and Performance: System Manager product coverage New products added to System Manager in 6.2:Avaya Aura Contact Center Control Manager 7.0Avaya one-X Attendant 4.0B5800 Branch Gateway 6.2HealthCare ApplicationsM3K High Density Trunk Gateway 2.0Avaya Aura Conferencing 6.2Supported in System Manager before 6.2Avaya Aura Communication ManagerAvaya Aura Call Center EliteAvaya Aura Contact CenterAvaya Aura Presence ServicesAvaya Aura Session ManagerAvaya Data Portfolio (e.g. COM, EPM, IPFM, NRM, and VPFM)Avaya one-X Client Enablement ServicesCommunication ServerSolution for Midsize EnterpriseAvaya Aura ConferencingAvaya Aura MessagingAvaya One-X AgentMedia Application ServerModular MessagingSystem Manager functions available to each product varies by product.
31 Session Initiation Protocol: SIP Call Features Enhanced Call ForwardingSupports call forwarding on “Unconditional” “Busy” and “No Reply”Permits user to differentiate between treatment of internal and external callsSame operation as on H.323 end points (User receives visual and audio feedback on feature activation and visual guidance on invoking feature)Each of the 6 permutations can have a different destination
32 Session Initiation Protocol: SIP Call Features Enhanced Call Pickup AlertingWhen any member of a pick up group is called, the displays of all members of the pickup group are updated with the calling and called party information, enabling a member to decide whether to pick up the call or not.The following alerting options are available: Intercom ring, Silent if busy (if the user is busy on another call, the audible alerting is skipped.), half-ring, continuous, single if busy, no ring, single ring.The timing of the display and audible notifications are separately administrable.Same functionality as on H.323 end points
33 Session Initiation Protocol: SIP Call Features SIP Team ButtonThe assignment of a team button on a station brings it automatically into the virtual team, establishing a data relation between the monitored station and the monitoring station.The Team Button has two functions:Display function: Allows any member of a team (monitoring station) to observe the station state of other team members (monitored station).Execution function: Allows the Team Button to be used as a Speed Dial Button or Pick-Up Button. Depending on the state of the monitored station, when the Team Button on the monitoring station is pushed, a call to the monitored station is established directly or a ringing call is picked from the monitored station.The number of monitored stations that can be monitored by other stations is limited to a maximum of 15.Same functionality as on H.323 end points
34 Session Initiation Protocol: SIP Call Features Group Paging to SIP PhonesPage groups are created by assigning extensions as members of the group and an extension number which users dial to page the group.When a user dials the extension of the paging group, Communication Manager activates the speakers on all the telephones in the group. Speakerphone paging is one-way communication: Group members hear the person place the page, but cannot respond directly.Same functionality as on H.323 end pointsSIP Auto Dial ButtonsOne-touch access to frequently called numbers
35 Session Initiation Protocol: SIP Feature Enhancements AACC Call Information EnhancementsFor SIP calls, provides agent with understand of call status for Hold, Transfer, and ConferenceCODEC SupportEnable Support for Codecs G722.2, iLBC, iSAC, and SILKProviding wide bandwidth and low bit rate codecs
36 Session Initiation Protocol: SIP Feature Enhancements DTMF SIP-H.323 IntegrationPermits the proper translation of DTMF tones between SIP and H.323SIP Networks Use RFC 2833 DTMFH.323 Networks Use Signaling MessagesDTMF SIP-H.323 Integration allows tones to be converted between Communication Manager, Avaya Aura Messaging and Voice PortalSIP NW1AA MessagingSMSIP NWNAA MessagingSMH.323 NW MH.323 GKH.323 MessagingH.323 NW 1H.323 GKH.323 MessagingO O OO O OLoc AH.323 PBXCMLoc ZH.323 PBXCMO O O
37 Business Collaboration Enhancements Avaya Aura Conferencing Local GUISimple local access to participants and their status via 96XX DisplayNavigation arrow to get conference detailsTelephony Presence (On a call)Instant Messaging Availability
38 Business Collaboration Enhancements Avaya Aura Conferencing GUI EnhancementsProvides conference host enhanced interface to control conferences via a 96XX end pointAll conference participants are visible to the host and controls include:MuteUn muteDropAddParticipant has been selectively mutedParticipantsControls
39 Business Collaboration Enhancements: Presence Services 6.1SP1 Support for Microsoft Office Communicator via Office Communications ServerEnables Avaya Presence Server federation with OCS server and MOCSystem Platform installation improvementsOn site simplified initial installation through CLI change of network parameters:PS IP address, Gateway, Domain search list, DNS, Netmask and PS hostnamePresence Services 6.1 is compatible with Avaya Aura 6.2
40 Business Collaboration Enhancements: Presence Services 6.1SP1 Avaya Presence Server / Microsoft OCS R2 Topology OverviewXMPPSIPSIP / TLSSIP / TLSSIP / TLSSIP Presence and IMAvaya PresenceServerOCS EdgeOCS R2 Serverpresence domain e.g. aps.avaya.comenterprise domain e.g. avaya.com
41 CM Licensing Functions Release Matrix to Current Release (XX)from Same Release (SE)from Same Release (EE)from Older Release (SE)from Older Release (EE)NEW/ADD (SE)PermittedNot Permitted-NEW/ADD (EE)TRANSFER (SE)TRANSFER (EE)UPLIFT (EE)Permitted with Upgrade purchaseUPGRADE (SE)UPGRADE (EE)Permitted with Uplift purchaseMOVE (SE)MOVE (EE)Permitted (+uplift)