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AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Avaya Aura ® Architecture and Roadmap Conrad Uniacke Senior Product Manager November 14, 2012.

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Presentation on theme: "AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Avaya Aura ® Architecture and Roadmap Conrad Uniacke Senior Product Manager November 14, 2012."— Presentation transcript:

1 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Avaya Aura ® Architecture and Roadmap Conrad Uniacke Senior Product Manager November 14, 2012

2 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Material Shared Only Under Non Disclosure Agreement Certain statements contained in this presentation are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.www.sec.gov/

3 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement What is Avaya Aura ® ?  Avaya Aura ® is the communications solution for next generation, people-centric collaboration. –Session (SIP) based communications –Unified Communications and Collaboration –Users, not technology, define the experience  The basis for collaborative, barrier-free business environments that drive business results for our customers: –Industry leading levels of flexibility, scalability and reliability –Hard dollar cost benefits for customers through simplification and access savings –Open standards and 3 rd Party solutions integration –A migration path forward for every customer

4 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Strategic Differentiation Differentiated architecture (scalable, manageable, flexible) Innovative User Experience across all devices Interoperability legacy, Open platform for 3 rd party

5 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Avaya Aura ® Benefits An adaptable communications architecture that:  Simplifies network-wide feature deployment and on-going management driving down OPEX  Centralizes routing, SIP trunking, and applications providing cost effective and customizable services to users across the network  Scales from 250 to 250,000 users on a single software platform providing consistent user services across locations  Offers High availability / geographic redundancy options for critical reliability networks  Provides a secure environment across multiple layers in the network Session, Network and Bandwidth Management Network Normalization Collaboration - Video, Telephony, Conferencing Centralization Security Survivability 5

6 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement  Monitor and flexibly optimize bandwidth to meet business needs  Establish and assure voice quality on a location by location basis  Integrate voice and multimedia bandwidth on a single network Site 1 Site 2 Site 4Site 3 Allows location specific allocation of bandwidth between voice and multimedia with video down-speeding as required Optimized Bandwidth Management Avaya Aura ® Session Manager

7 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement SIP Feature Server or Evolution Server Option 100K Total, 50K SIP users 6 SM Instances Survivable Core and Remote Unified network with 3 rd party integration Incremental SIP Features Avaya Aura 6.0 June 2010 Avaya Aura Evolution: Scalability, Reliability, SIP 100K Total 100K SIP users 10 SM Instances Call Admission Control Integration of CS1000 into Avaya Aura Incremental SIP Features including SIP E911 Avaya Aura 6.1 November K Total 100K SIP users (From 18K to 36K per CM) 10 SM Instances SMGR Security Enhancements Call and Connection Preservation Incremental SIP Features Avaya Aura 6.2 March/July K Total / SIP users 16 SM instances Geo- Redundancy for SMGR Enhanced Reliability (ex. Survivable Remote SIP Trunking) Presence Enhancements Incremental SIP Features Future Direction* * Future Content is not yet committed or scheduled

8 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Lifecycle - Where do the releases line up? 8 CM release CIGAEOSEOMSEOSSEMSSP release June June June Y 6.0-June 7, Nov 19, March 2012 July 9, 2012 na 6.2 SP4 (FP1) Dec 5, 2012* (FP2)May * May 2015* May 2016* May 2021* Y

9 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Lifecycle - What is CI, GA, EOS, EOMS, EOSS, and EMSSP?  CI - Controlled Introduction –Most Products are GA ready, but a component(s) is not ready for complete Solution  GA - Generally Available –All components and the Solution are ready  EOS - End of Sale  EOMS - End of Manufacturer Support –No new patches are delivered; diagnostic services still available  EOSS - End of Extended Services Support –Diagnostic services no longer available*  EMSSP - Extended Manufacturer Software Support Policy –Select products/solutions will be sold for minimum of 2 years, and have software support for minimum of 3 years 9

10 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Avaya Aura ® EMSSP Extended Manufacturer Software Support Policy (EMSSP) offers an additional category of support for certain releases of products allowing those products to be sold and supported for a extended and predictable period of time. Permits Partners and Customers to standardize on a longer term product For designated EMSSP release, Avaya will sell the EMSSP release for a minimum period of two (2) years and support the release for a minimum of three (3) years from its date of first sale. Current EMSSP Release 5.2 over 4 years availability – May > June 2013* Communication Manager Mid-size Business Template 5.2.1* SIP Enablement Services 5.2.1* Integrated Management Call Center Elite Application Enablement Services 5.x*

11 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Lifecycle – SP, FP, dot and Releases  Release –Software stream with feature content and corrective content requiring an upgrade and/or migration  dot (dot dot) Release –Updated software image with corrective content and select feature content within a Release  SP – Service Pack –Software corrective content delivery  FP – Feature Pack – Software feature content delivery* 11

12 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement The Feature Pack Concept  In addition to regular major and minor (“dot”) releases, provide a feature release mechanism that: Supports lightweight deployment: Remote installation, no upgrade required Minimizes time, cost and disruption to the customer’s network Requires minimal or no customer lab testing Allows customer selectable content: Customer implementation of valuable features, not every feature Increase deployment confidence Reduces potential impact of features that are not of interest Provides full testing rigor: System verification Regression testing Alpha and Beta as appropriate for content

13 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Feature Pack Content Selection Criteria  No infrastructure / architectural changes  Minimal or no management changes  Minimal number of interdependent components What if content fails to meet this criteria? Content will become a candidate for a future major or minor release

14 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Feature Packs – supplementary Steps Along the Path  Modifications to the current Avaya Aura software structure are required to implement the Feature Pack concept  The next two Avaya Aura releases, Feature Pack 1 (FP1) and Feature Pack 2 (FP2), will not meet all criteria, but represent positive steps along the path: Avaya Aura FP1 will require: Upgrades to System Manager (SMGR) and Session Manager (SM) Patches to Communication Manager (CM), Presence Services (PS), System Platform (SP), and Branch Gateway G430/450 (BGW) Avaya Aura FP2 will require: Upgrades to Communication Manager (CM), Presence Services (PS), System Platform (SP) Patches to System Manager (SMGR), Session Manager (SM), Branch Gateway G430/450 (BGW), and Application enablement Services (AES) Thereafter, feature packs will meet FP criteria

15 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Keeping it all straight: Naming and Numbering  To ensure absolute clarity in the field, current naming and numbering of components will continue.  A Feature Pack will be a “bundle” of individual software components. Example: –Avaya Aura ® 6.2 Solution Today consists of Avaya Aura ® Communication Manager 6.2 Avaya Aura ® Session Manager 6.2 Avaya Aura ® System Manager 6.2 System Platform 6.2 Presence 6.1 Branch Gateway 6.2 –Avaya Aura ® 6.2 Feature Pack 1 (commit) December 2012 Avaya Aura ® Communication Manager 6.2 SP4 Avaya Aura ® Session Manager 6.3 Avaya Aura ® System Manager 6.3 System Platform Presence 6.1 SP4 Branch Gateway 6.2.1

16 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Lifecycle - Avaya Aura ® 6.2 Feature Packs Avaya Aura ® 6.2 Feature Pack 1 (commit) December 2012 Avaya Aura ® Communication Manager 6.2 SP4 Avaya Aura ® Session Manager 6.3 Avaya Aura ® System Manager 6.3 Avaya Aura ® 6.2 Feature Pack 2 (commit) May 6, 2013 Avaya Aura ® Communication Manager 6.3 Avaya Aura ® Session Manager 6.3 Avaya Aura ® System Manager 6.3 Other components such as clients will be identified as programs align to delivery dates.

17 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Customer Paths Forward  Customers on 6.2: If FP1 features are of interest => upgrade at GA If FP1 features are not of interest => no upgrade required (unless Service Pack fixes are required)  Customers below 6.2: EMSSP Customers => begin planning for implementation of Avaya Aura 6.2 Feature Pack 2 Non-EMSSP Customers => If FP1 features are of interest => upgrade at GA If FP1 features are not of interest => upgrade today to leverage Avaya Aura Conferencing, the Avaya Flare ® Experience, and Radvision video capabilities.

18 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Avaya Aura 6.2 Summary Scale and Reliability Avaya Aura ® for 250,000 Users! Extension of High Availability Solution to Mid-Sized Enterprise (ME) Communication Manager Connection Preservation and Session Manager Call Preservation Security, usability and SNMP enhancements on System Manager Up to 10 Emergency Numbers for International Scale and Reliability Avaya Aura ® for 250,000 Users! Extension of High Availability Solution to Mid-Sized Enterprise (ME) Communication Manager Connection Preservation and Session Manager Call Preservation Security, usability and SNMP enhancements on System Manager Up to 10 Emergency Numbers for International Session Initiation Protocol (SIP) SIP Group Paging SIP Team Button SIP Enhanced Call Pick Up Alerting SIP Enhanced Call Forwarding SIP AutoDial Buttons DTMF SIP-H.323 Integration Session Initiation Protocol (SIP) SIP Group Paging SIP Team Button SIP Enhanced Call Pick Up Alerting SIP Enhanced Call Forwarding SIP AutoDial Buttons DTMF SIP-H.323 Integration Business Collaboration Conferencing – Local GUI and Moderator Controls International TON support Native support for 94xx & 96X1 sets Guardian Service Pack and Dot Releases AACC call information enhancement Presence Services 6.1 SP1 integration of Microsoft OCS Cisco Phone Support Business Collaboration Conferencing – Local GUI and Moderator Controls International TON support Native support for 94xx & 96X1 sets Guardian Service Pack and Dot Releases AACC call information enhancement Presence Services 6.1 SP1 integration of Microsoft OCS Cisco Phone Support Continuing to make Avaya Aura ® the flagship communications solution for next generation, people-centric collaboration. 18

19 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement  Intra-enterprise federation with multiple OCS/ Lync domains  Exchange calendar integration  Supports Video SRTP  Toll Bypass for India  V.150 for Gateways  Expand to 2K Network Regions  Parallel Forking  Extended Manufacturer Software Support Release Improving Simplicity, Security, and Presence Interoperability Avaya Aura® CY2012 & CY2013 Avaya Aura R6.2 GA July’12 Avaya Aura R6.2 GA July’12 Avaya Aura R6.2 FP1 Dec 3, 2012 Avaya Aura R6.2 FP1 Dec 3, 2012 Best in class business continuity with the addition of System Manager Geo-Redundancy Avaya Aura R6.2 FP2 May 6, 2013 Avaya Aura R6.2 FP2 May 6, 2013  Presence enhancements: XMPP Federation with OpenFire & Access Control List (ACL) enhancements (SA9120) Automatic Mute for Remote Off-hook Attempts GRIP 3587 (SA9119) - Exclusion Event Notification to SIP Phones GRIP 4901 Transmit Agent ID to H.323 phones to support Agent Greeting Feature SIP / H.323 Dual Registration (Concurrent Login)

20 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Getting Ready for Release 6.2: Supported Hardware  Communication Manager: –S8300D: Embedded blade for Avaya Aura Gateways (G450/30,350,250,700) –S8510 Server - not used for duplication –Use in a simplex migration by adding memory (6 GB) to total of 8 GB –Most have 250GB HDD but if 146G HDDs, add third 146GB HDD and RAID 5 –Avaya Common Servers and S8800  Session Manager –Avaya Common Servers and S8800  System Manager –System Manager 6.2 (standalone) on the following Avaya Servers: –Avaya Common Servers and S8800  Avaya Aura® Solution for Midsized Enterprise 6.2 HA  Avaya Common Server  MBT 5.x transition to ME 6.x requires a server replacement  Previous Hardware versions not listed above are not supported 20

21 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Scale and Performance: Avaya Aura Scalability  Avaya Aura –Up to 250,000 Total End Points –Up to 100,000 Total SIP End Points  Communication Manager 6.2 –Up to 36,000 SIP End Points –Up to 24,000 SIP Trunks  Session Manager 6.2 –Up to 12,000 SIP End Points per Session Manager (standalone) –Up to 10 Session Managers in a single network –Up to 500 Communication Manager Instances  System Manager 6.2 –Up to 250,000 Total End Points  Avaya Aura Solution for Midsized Enterprise –Up to 1000 Total End Points –Up to 1000 Total SIP End Points –Up to 350 SIP Trunks 21

22 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Standalone Utility Services 6.2  Seems ASD needs a little more programming. Open a case to have manually added to the quote  material code is the Utility Services media  material code is the CSR1 HP server as default  Standalone Utility Services 6.2 provides support for Duplex CM configurations –CDR is not available with this configuration presently 22

23 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Questions

24 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Thank You For more information:  Products and Solutions technical support  Technical documentation 

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26 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Scale and Performance: Call Preservation  Applicable to Session Manager (SM) Cores with Multiple SMs  In the event of a SM failure: –Connections in progress and Calls in queue are preserved –Includes calls to AACC as long as they are routed through VP or CM –G860/M3000 and SBCs Supported –Customer Admin-able by time of day, immediate or manual Avaya Aura™ CM G860 AA SBC VP CM Core SIP Trunks TDM Trunks PSTN PS AAM MXMM SM MMCS AACC Avaya Aura™ CM 26

27 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Scale and Performance: Survivable Core Connection Preservation  Prevention of split registrations of media gateways and H.323 endpoints between the main Communication Manager or Survivable Core or Survivable Remote servers  Controls the registrations to provide the best system functionality in various outage scenarios by preserving the desired connections 27

28 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Scale and Performance: System Manager  Manage 250,000 total users  Common provisioning with single LDAP synchronization for Avaya Aura and CS1000 users  Single authorization (RBAC) for Avaya Aura and CS1000 systems  Central provisioning of B5800 branch gateways including upgrade  Administration of advanced SIP features  Native administration of new 94xx and 96xx endpoints  Support for hospitality solutions by enabling CM to control “endpoint display name” 28

29 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Scale and Performance: System Manager  Real time notification of CM changes  Audit trail of CM changes made by System Manager administrator  Central administration of management parameters for System Manager and its adopters  Trust Management certification management providing simple provisioning of secure UC communication  Hardened System Manager security via OS hardening and password complexity  Section 508 compliance assessment –VPAT (Voluntary Product Accessibility Template) –Targeted at Federal and State Government 29

30 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Scale and Performance: System Manager product coverage  New products added to System Manager in 6.2: –Avaya Aura Contact Center Control Manager 7.0 –Avaya one-X Attendant 4.0 –B5800 Branch Gateway 6.2 –HealthCare Applications –M3K High Density Trunk Gateway 2.0 –Avaya Aura Conferencing 6.2  Supported in System Manager before 6.2 –Avaya Aura Communication Manager –Avaya Aura Call Center Elite –Avaya Aura Contact Center –Avaya Aura Presence Services –Avaya Aura Session Manager –Avaya Data Portfolio (e.g. COM, EPM, IPFM, NRM, and VPFM) –Avaya one-X Client Enablement Services –Communication Server –Solution for Midsize Enterprise –Avaya Aura Conferencing –Avaya Aura Messaging –Avaya One-X Agent –Media Application Server –Modular Messaging System Manager functions available to each product varies by product. 30

31 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Session Initiation Protocol: SIP Call Features  Enhanced Call Forwarding –Supports call forwarding on “Unconditional” “Busy” and “No Reply” –Permits user to differentiate between treatment of internal and external calls –Same operation as on H.323 end points (User receives visual and audio feedback on feature activation and visual guidance on invoking feature) –Each of the 6 permutations can have a different destination 31

32 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement  Enhanced Call Pickup Alerting –When any member of a pick up group is called, the displays of all members of the pickup group are updated with the calling and called party information, enabling a member to decide whether to pick up the call or not. –The following alerting options are available: Intercom ring, Silent if busy (if the user is busy on another call, the audible alerting is skipped.), half-ring, continuous, single if busy, no ring, single ring. –The timing of the display and audible notifications are separately administrable. –Same functionality as on H.323 end points Session Initiation Protocol: SIP Call Features 32

33 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement  SIP Team Button –The assignment of a team button on a station brings it automatically into the virtual team, establishing a data relation between the monitored station and the monitoring station. –The Team Button has two functions: –Display function: Allows any member of a team (monitoring station) to observe the station state of other team members (monitored station). –Execution function: Allows the Team Button to be used as a Speed Dial Button or Pick-Up Button. Depending on the state of the monitored station, when the Team Button on the monitoring station is pushed, a call to the monitored station is established directly or a ringing call is picked from the monitored station. –The number of monitored stations that can be monitored by other stations is limited to a maximum of 15. –Same functionality as on H.323 end points Session Initiation Protocol: SIP Call Features 33

34 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement  Group Paging to SIP Phones –Page groups are created by assigning extensions as members of the group and an extension number which users dial to page the group. –When a user dials the extension of the paging group, Communication Manager activates the speakers on all the telephones in the group. Speakerphone paging is one-way communication: Group members hear the person place the page, but cannot respond directly. –Same functionality as on H.323 end points  SIP Auto Dial Buttons –One-touch access to frequently called numbers –Same functionality as on H.323 end points 34 Session Initiation Protocol: SIP Call Features

35 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement  AACC Call Information Enhancements –For SIP calls, provides agent with understand of call status for Hold, Transfer, and Conference  CODEC Support –Enable Support for Codecs G722.2, iLBC, iSAC, and SILK –Providing wide bandwidth and low bit rate codecs 35 Session Initiation Protocol: SIP Feature Enhancements

36 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement  DTMF SIP-H.323 Integration –Permits the proper translation of DTMF tones between SIP and H.323 –SIP Networks Use RFC 2833 DTMF –H.323 Networks Use Signaling Messages –DTMF SIP-H.323 Integration allows tones to be converted between Communication Manager, Avaya Aura Messaging and Voice Portal 36 O O O SIP NW 1 AA Messaging SM Loc Z H.323 PBX CM Loc A H.323 PBX CM H.323 NW 1 H.323 GK H.323 Messaging SIP NW N AA Messaging SM H.323 NW M H.323 GK H.323 Messaging O O O Session Initiation Protocol: SIP Feature Enhancements

37 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Business Collaboration Enhancements  Avaya Aura Conferencing Local GUI –Simple local access to participants and their status via 96XX Display Navigation arrow to get conference details Telephony Presence (On a call) Instant Messaging Availability 37

38 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Business Collaboration Enhancements  Avaya Aura Conferencing GUI Enhancements –Provides conference host enhanced interface to control conferences via a 96XX end point –All conference participants are visible to the host and controls include: –Mute –Un mute –Drop –Add Participants Controls Participant has been selectively muted 38

39 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Business Collaboration Enhancements: Presence Services 6.1SP1  Support for Microsoft Office Communicator via Office Communications Server –Enables Avaya Presence Server federation with OCS server and MOC  System Platform installation improvements –On site simplified initial installation through CLI change of network parameters: –PS IP address, Gateway, Domain search list, DNS, Netmask and PS hostname  Presence Services 6.1 is compatible with Avaya Aura

40 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement SIP Presence and IM SIPSIP / TLS Avaya Presence Server OCS Edge OCS R2 Server enterprise domain e.g. avaya.compresence domain e.g. aps.avaya.com SIP / TLS XMPP Avaya Presence Server / Microsoft OCS R2 Topology Overview 40 Business Collaboration Enhancements: Presence Services 6.1SP1

41 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement CM Licensing Functions Release Matrix to Current Release (XX) from Same Release (SE) from Same Release (EE) from Older Release (SE) from Older Release (EE) NEW/ADD (SE)PermittedNot Permitted-- NEW/ADD (EE)Not PermittedPermitted-- TRANSFER (SE) PermittedNot Permitted TRANSFER (EE) Not PermittedPermittedNot Permitted UPLIFT (EE)Permitted- Permitted with Upgrade purchase - UPGRADE (SE) --PermittedNot Permitted UPGRADE (EE) -- Permitted with Uplift purchase Permitted MOVE (SE)--PermittedNot Permitted MOVE (EE)-- Permitted (+uplift) Permitted


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