Presentation on theme: "1 Chuck Cullen, CPFM, CAPP Director of Parking Consulting Services The Consulting Engineers Group, Inc. Do You Manage Your Parking Revenue Control System."— Presentation transcript:
1 Chuck Cullen, CPFM, CAPP Director of Parking Consulting Services The Consulting Engineers Group, Inc. Do You Manage Your Parking Revenue Control System or Does It Manage You ?
2 Do You…… Compare the bank receipt to the Daily Report total, and say everythings is OK? Anytown Bank Receipt For $18, February 31, 2007
3 Do You… Fail to properly maintain equipment?
4 Do You…. Omit using counters because they are unreliable?
5 Do You… Look at reports without really examining what the numbers mean?
6 Chucks Parking Management Law #1 If you are not using your revenue control system as designed, it is using you.
7 Too Often…. Install a revenue control system and then fit you operation to meet the ability of the system Place too much reliance on the revenue control system
8 Chucks Parking Management Law #2 A Revenue Control System is not a replacement for management.
9 Statistics 91% of thefts involve asset misappropriations 88% of misappropriations involve cash 5% of revenues are lost annually through occupational fraud Source: Association of Certified Fraud Examiners-2006
10 Recent Examples Los Angeles, CA: $530,755 in missing tickets (fake validations) Dayton, OH: $250,000: (garage supervisor used fake bank stamp) Miami, FL: $??? (selling extra spaces for OTSK) Mount Kisco, NY: $30,000 in quarters from meters over 9 months
11 What is Parking Revenue Control? Collection and depositing of revenue without loss or deception Revenue Control is an art Art: elements or events responding in an unpredictable manner
12 What is Auditing? Auditing is the verification of revenue control polices and procedures Auditing is a science Science: elements or events responding in a predictable manner
13 Why Do We Need Revenue Control 1.Reduces theft of revenue limits those who will steal prevents some who may steal 2.Enhances customer service 3.Curbs unemployment of parking administrators
14 Chucks Parking Management Law #3 Nothing is as inevitable as a theft whose time has come.
15 The Real Problem Parking is a business that is not designed to be controlled Has no fixed inventory Accepts cash payments Offers discounts (validations) Varies fees Uses third parties (valet) to provide service Pays a person $25,000 to process $250,000 or more
16 The Quote There has never been a system devised that couldnt be beat when the temptation is there, and the temptation will always be there. Bruce Miller Miller Parking 1962
17 Chucks Parking Management Law #4 Its not the revenue that needs to be controlled – its the people!
18 Goals of Parking Revenue Control Manage people Purchase appropriate equipment Maintain equipment Verify transactions
19 Parking Revenue Control Theory Theft of revenue is a crime Crime = Motivation + Opportunity Good management can reduce the motivation Good revenue control can reduce the opportunity Good auditing ensures good revenue control
20 Motivation To Steal External Life altering experience (death, divorce…) Financial hardship Addiction Internal Unfair treatment Get even
21 Three Components of Revenue Control People customers cashiers supervisors senior administrators Places your facilities Things equipment
22 People Cashiers Employ good personnel practices Hire the best people Train employees Apply policies fairly and consistently Managers zero tolerance for theft administer policies fairly document
24 Places Look for escape clauses low curb height perimeter fencing unlocked chains open equipment cabinets tightness of gate arms metal signs around entrances or exits unintentional gaps others?????
25 Things (Equipment)
26 Chucks Parking Management Law #5 The hidden flaw never remains hidden
27 Things Equipment to complement services Service How good How fast How much Software Secures the data & programming Generates usable reports Collects and processes data accurately
29 Secure Power
30 Parking Revenue Control in Action
31 Monthly (Contract) Parking Separate revenue from access control Compare the number of permits sold to the number of valid permits in system
32 Monthly Account Reconciliation
33 Pay At Exit
34 Typical Entry Lane
35 Pay At Exit Reconciliations 1.Revenue 2.Tickets 3.Counters 4.Audit
36 1. Revenue Reconciliation Compare revenue to fee computer to bank deposit Review & document shortages AND overages Examine checks for appropriateness and verify with bank deposit form Verify credit card charges