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CONFIDENTIAL RDN Release 20 Features. June 19, 2013| Release 20; | KToal | CONFIDENTIAL New Features and Enhancements For lenders who utilize an automated.

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Presentation on theme: "CONFIDENTIAL RDN Release 20 Features. June 19, 2013| Release 20; | KToal | CONFIDENTIAL New Features and Enhancements For lenders who utilize an automated."— Presentation transcript:

1 CONFIDENTIAL RDN Release 20 Features

2 June 19, 2013| Release 20; | KToal | CONFIDENTIAL New Features and Enhancements For lenders who utilize an automated invoice feed, a new log record has been added in History to show when the invoice records are sent. Vendors are now able to log and report complaints that have been lodged against them by a borrower or other party to the lender for the purposes of tracking/monitoring potential risk issues. Lenders will be able to create Multisearch reports from the data collected in the Complaint Log. New fields have been added to the search criteria in Multisearch. For those who use Michigan Auto Title Service (MATS), bulk orders can now be created in Multisearch. [2]

3 June 19, 2013| Release 20; | KToal | CONFIDENTIAL For our lenders that get automated invoice feeds, we have added the log entry on the history tab. This shows when an invoice is sent to you for processing. Log Entry for Invoice Feeds

4 June 19, 2013| Release 20; | KToal | CONFIDENTIAL On the RDN Repossession Company Interface, users can now record complaints that are related to the case. Complaints are Logged on the Company Interface

5 June 19, 2013| Release 20; | KToal | CONFIDENTIAL Agents can select from a list of standard Complaint types. Complaint Types are Selected

6 June 19, 2013| Release 20; | KToal | CONFIDENTIAL Agents can notate the organization that reported the complaint. Reporting Organization can be Logged

7 June 19, 2013| Release 20; | KToal | CONFIDENTIAL Status is Selected / Description Notated Agents can set the status and provide a detailed description of the complaint.

8 June 19, 2013| Release 20; | KToal | CONFIDENTIAL On the case details page, you will see a new section for any complaints that have been created for the case. You can add comments to the complaint that would then be displayed on the agent’s view of the complaint. On the Client Interface, Lenders See Logged Complaint

9 June 19, 2013| Release 20; | KToal | CONFIDENTIAL Create a comment for the complaint. Lender Can Add a Comment to the Complaint

10 June 19, 2013| Release 20; | KToal | CONFIDENTIAL Lender’s comment is displayed on the agent’s complaint screen for the case. Lender’s Comment can be Viewed on Agent’s Screen

11 June 19, 2013| Release 20; | KToal | CONFIDENTIAL Several new search fields have been added to Multisearch to enhance performance and compliance tracking Additional Multisearch Fields

12 June 19, 2013| Release 20; | KToal | CONFIDENTIAL You can now bulk submit orders to Michigan Auto Title Services, (MATS) Bulk Submit Orders to MATS

13 June 19, 2013| Release 20; | KToal | CONFIDENTIAL Questions ????? [13] Please contact Kathy Toal with any questions


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