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Presented by: Chris Wease, National Sales (704) 695-2686 The City of Bartow, Florida.

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Presentation on theme: "Presented by: Chris Wease, National Sales (704) 695-2686 The City of Bartow, Florida."— Presentation transcript:

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2 Presented by: Chris Wease, National Sales (704) The City of Bartow, Florida

3 TWI Customers Over 500 customer implementations

4 Billing Household Survey, Fiserv 2013

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6 IVR/Phone Web Counter Mobile Text2Pay Integration Layer Customer Information System Develop a Single Point of Integration Payment Processing eBilling Notify

7 The all-in-one billing and payment solution. one expert vendor one hosted service one call issue resolution one data integration one payment processor one price for all services one expert vendor one hosted service one call issue resolution one data integration one payment processor one price for all services

8 Call Samples (click to listen)  Main Menu  Account Balance and Payment  Spanish IVR Example Resurgence of Inbound IVR / Phone Payment System

9 Features: Manage multiple campaigns Deliver customer-specific messages with data from your CIS database “Press-2-to-Pay” to enter CIS and make payment High volume callouts, alerts, and text messages Recorded voice or text-to-speech Benefits:  Proactive notifications ensure customers are informed and satisfied  Reduce delinquencies and shutoffs by 30-70% Automatically notify thousands of customers in minutes Examples:  Past-due courtesy alerts  Service interruptions  Outage Calls  Weather alerts  Any Notification Call Samples (click to listen)  Boil Alert Notification  Past Due Courtesy Call “It’s easier for us to make a courtesy call than to disconnect service. To save even one trip is saving money.” – Union County, NC Notifications Blog Post: The importance of proactive outbound communication.The importance of proactive outbound communication.

10 Bill MailedBill Due 2 nd Notice Mailing Late Fee Applied Next Bill Cycle Mailed Account Shut-Off Bill Ready Bill Pay Reminder 1 Bill Pay Reminder 2 Bill Ready / Last Chance Pre-Late Fee Courtesy Call Pre- Disconnect Courtesy Call 2 Pre- Disconnect Courtesy Call 1 Be Proactive // But Not a Nuisance

11 ConsolidateSimplifySave

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13 Pay by credit card or check using our automated phone payment system at The City of Bartow, Florida Attn: Utility Customer Service 110 East Church Street Bartow, Florida 33830

14 Pay by credit card or check using our automated phone payment system at The City of Bartow, Florida Attn: Utility Customer Service 110 East Church Street Bartow, Florida 33830

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18 Pay by credit card or check using our automated phone payment system at The City of Hollywood, FloridaOffice Hours: Attn: Utility Customer Service Monday-Friday 2600 Hollywood Blvd.8:30 a.m. to 5:30 p.m. Hollywood, FL The City of Hollywood, Florida Attn: Utility Customer Service 2600 Hollywood Blvd. Hollywood, FL 33022

19 Pay by credit card or check using our automated phone payment system at The City of Hollywood, Florida Attn: Utility Customer Service 2600 Hollywood Blvd. Hollywood, FL The City of Hollywood, FloridaOffice Hours: Attn: Utility Customer Service Monday-Friday 2600 Hollywood Blvd.8:30 a.m. to 5:30 p.m. Hollywood, FL 33022

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32 The City of Hollywood, FloridaOffice Hours: Attn: Utility Customer Service Monday-Friday 2600 Hollywood Blvd.8:30 a.m. to 5:30 p.m. Hollywood, FL 33022

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38 ConsolidateSimplifySave

39 Mirroring Web Aesthetics…Consistency Blog Post: Smartphones Now the Majority – Mobile Payments Poised for Growth Smartphones Now the Majority – Mobile Payments Poised for Growth Bartow Homepage >>

40 QR Code Blog Post: Smartphones Now the Majority – Mobile Payments Poised for Growth Smartphones Now the Majority – Mobile Payments Poised for Growth

41 ConsolidateSimplifySave

42 TWI Payment Processing Services™  Process credit card and eCheck payments by Web, IVR, mobile, and at the counter  Single view simplifies search, reporting, and reconciliation  Virtual Terminal & Card Readers Provided  Auto-Pay by credit, debit or eCheck  Auto-Updater Service for reducing interruptions in transactions (updates expired/lost/stolen cards)  Real-time payment processing  Level 1 PCI Compliant  Next day funding  Cross-departmental Use

43 Detailed, real-time, PCI Compliant Transaction Searching for Point of Sale, IVR or web, or webmobile transactions

44 The all-in-one billing and payment solution. one expert vendor one hosted service one call issue resolution one data integration one payment processor one price for all services one expert vendor one hosted service one call issue resolution one data integration one payment processor one price for all services


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