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Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee.

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Presentation on theme: "Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee."— Presentation transcript:

1 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX V2 Channel Partner Presentation

2 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 2 January 2010 HiPath OpenOffice ME  SEN’s award-winning all-in-one SME Unified Communications platform  Runs OpenScape Office – the first UC application designed specifically for SMEs  Channel-friendly solution that is easy to install, configure, and service  SME Customers can:  Enable employees to get more done  Serve customers better  Save on hidden communications costs HiPath OpenOffice ME Do more. Know more. Be more. OpenScape Office MX OpenScape Office MX Open up your office to a new way of working Welcome to the new world of OpenScape Office MX! New Name! New Features! New Opportunities!

3 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 3 January 2010 OpenScape Office MX The Evolution of a Brand Name HiPath OpenOffice ME Version 1 With the introduction of V2, HiPath OpenOffice ME is being renamed to OpenScape Office MX  Emphasizes the OpenScape Office UC application running on all of our SME platforms  Single cross-portfolio brand enables broader marketing and brand visibility  OpenScape Office MX V2 is simply the next version of HiPath OpenOffice ME V1, so upgrading is easy!  Simple software-only upgrade from V1 to V2  The hardware platform stays the same – no hardware changes are necessary! OpenScape Office MX Version 2

4 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 4 January 2010 Ongoing collaboration with our channel partners is why OpenScape Office MX V2 remains the best SME UC solution on the market  Expanded all-in-one UC with new integrated Contact Center  Numerous usability enhancements & tighter Microsoft integration make UC even easier to use!  Over 50 new features and enhancements make installation & service even easier for partners  Smart Services Delivery Platform (SSDP) provides improved remote technical support from SEN OpenScape Office MX OpenScape Office MX V2 The Best-in-Class SMB UC Solution Just Got Better

5 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 5 January 2010 SEN has put everything in place to ensure that we can succeed together!  Even easier to order  Attractively priced promotions  New marketing tools help generate leads & make selling OpenScape Office MX easier than ever!  A broad portfolio of sales and service training  Comprehensive Go Forward! partner program  Exceptional vendor pre-sales and service support OpenScape Office MX OpenScape Office MX V2 Finding and Closing Opportunities Just Got Easier

6 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 6 January 2010 OpenSmart is SEN’s design philosophy to build leading-edge UC capabilities on top of a foundation that is reliable, secure, serviceable, and manageable OpenScape Office MX V2 – OpenSmart Comprehensive Product Foundation for Unified Communications OpenSmart Enterprise-grade Voice reliability extended to all UC applications Reliability Fully integrated, intuitive web-based management Manageability Security extended beyond data networks to voice and UC Security Exceptionally easy to install, integrate, and service Serviceability

7 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 7 January 2010 The Siemens Brand OpenSmart Reliability and Extended V2 Features The Best SMB All-in-One UC Product  Over 50 new features and capabilities – easier to install, and easier for customer to use  OpenSmart commitment of built-in reliability, security, serviceability and manageability  The most extensively tested SMB product in SEN history  An acclaimed and award winning product  Built specifically for the fast growing sub-100 user segment of the SMB market  A complete communications solution that compliments the huge base of Microsoft users OpenScape Office MX V2 Primed. Ready for Smart Growth  Global Brand recognition opens the doors to customers worldwide  Trusted reputation for communication products for over 150 years  Thought leadership and product innovation – a great partner today and tomorrow  Go Forward Partner Program makes it easier than ever to sell SEN solutions Easier to Stock, Sell, Service and Succeed than ever before  Minimal ordering complexity – only 6 stockable hardware items  New remote service capability reduces need for onsite service  Free upgrade programs, try & buy and cash-back make it easier to sell, upsell and succeed Impress Customers! Build Excitement! Build Trust! Drive Sales!

8 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Product Details

9 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 9 January 2010 OpenScape Office MX All-in-one HW/SW UC Platform  Supports users  All-in-one functionality comes pre-installed:  UC Application  Multimedia Contact Center  Voice, fax, conferencing, voic  Mobility – WLAN and cellular  Security – VPN and firewall  Carrier connectivity via broadband, digital, and analog lines Integrated, Easy-to-Use Clients  End-users access OpenScape Office MX via a wide range of clients and devices  OpenScape Office desktop clients:  myPortal & myPortal for Outlook (users)  myAgent (contact center staff)  myAttendant (receptionist)  UC-enabled OpenStage Phones  SEN client & device family  Mobility Clients What is OpenScape Office MX? Click here for more on platform components Click here for more on platform components Click here for more on SEN clients & devices Click here for more on SEN clients & devices OpenScape Office Unified Communications Application

10 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 10 January 2010 OpenScape Office MX V2 What Customers Can DO with OpenScape Office MX Unified Communications at your fingertips! UC-enable MS Outlook: Use Outlook to call, conference, or find your contacts in just a few clicks! Easy-to-use UC: Control how you can be contacted whenever and wherever you want! Mobility: Stay in touch from wherever you are! Communicate just as easily from your PC, desk phone, or mobile phone

11 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 11 January 2010 OpenScape Office MX V2 Features What do we mean by all-in-one UC?  Presence-integrated Telephony  Mobility (Office Roamer, Road Warrior, Remote Worker, CallMe!)  myPortal UC client  myPortal for Outlook  myAttendant  myAgent (Contact Center client)  Drag & Drop Conferencing  Personal AutoAttendant  Click to Dial from any application  Directories  Favorites List / Internal IM  Visible Voic  Fax Box  Call Journal  One Number Service  Screen Pop  Live Call Recording  Analog phone support  AND MORE… OpenScape Office UC SUITE And we’ve continued to make it even better! … newly designed easy-to-use pop-ups … enhanced Quick Search functionality … with scheduled call-backs … automatic Outlook Calendar entries … group fax boxes Plus more than 50 new features and enhancements, the majority coming from YOU!

12 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 12 January 2010 OpenScape Office MX V2 What’s New – Highlights  New user friendly client screen pop ups with more functionality  Scheduled callback for unsuccessful calls  Individual Hotkeys for easy access to often used functions  Conference invitation generates Outlook Calendar entry  Quick search with Directory access via myPortal for Outlook ... even more improvements for myPortal, myAttendant and myPortal for Outlook OpenScape Office User Interface Enhancements  OpenStage 15 now supported  OpenScape Personal Edition Completion of System Phone Family  Support of Windows 7, IE 8, MS Exchange 2007  Seamless myPortal-MS Outlook integration  Exchange calendar synchronization  Citrix & Windows Terminal Server environment support  Customizable LDAP field mapping Integration Capabilities  SME Contact Center solution for distribution of voice, fax* and with seamless integration in OpenScape Office  A single license covers agents, groups, and supervisors  Skill-based routing and VIP support  Live call recording for all agents Integrated Mutlimedia Contact Center  SSDP-ready (Smart Services Delivery Platform) for improved remote vendor support  Consolidated IP configuration for rapid deployment  Decoupled UC application and voice Serviceability Improvements * Contact Center Fax will be released at a later date

13 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 13 January 2010 OpenScape Office Contact Center Improve First Call Resolution and Customer Service Agents and Supervisors covered by a single license! Skill-based routing and VIP support Presence integration with OpenScape Office UC Inbound Multimedia Contact Center for distribution of voice, fax and for even the smallest contact center Individual recording of contact Center Calls

14 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 14 January 2010 OpenScape Office MX V2 The Industry’s Most Tightly Microsoft-Integrated UC Solution Outlook Integration myPortal for Outlook Exchange Connectivity Terminal Server & CITIRIX support Continuous support of the latest releases & versions Clients myPortal, myAttendant, myAgent MS Office Dial from any application Database Open Interfaces OpenScape Office

15 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 15 January 2010 OpenScape Office MX V2 Smooth Integration with Customer IT Environments  Supporting MS Operating systems  Windows XP, Vista, 2003 Server  Supporting MS Outlook Clients  MS Outlook 2003 and 2007  Integration in MS Exchange Server environments  Release with MS Exchange 2003  Access to local and server based Outlook contacts  Access to public Folders  Automatic presence updates based on Exchange calendar  Terminal Server and Citrix Support  Microsoft Windows Server 2003 Terminal Services*  Citrix Presentation Server 4.5  Open Interface integration capabilities  CSTA, TAPI  Access to databases via LDAP; e.g. Windows Active Directory  Import user data via CSV import … Windows 7 (32 & 64 Bit) … MS Exchange 2007 OpenScape Office MX Integration … (incl. Field Mapping) * Microsoft Windows Server 2008 Terminal Services will be available in the next Minor Release

16 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 16 January 2010 OpenScape Office MX V2 OpenSmart Serviceability and Manageability Enhancements  Fully integrated software components and client applications  Easy operate and maintain  Web Based Management  Intuitive wizards simplify the setup and configuration  One-step configuration  Integrated phone deployment software  Remote Access and Update via Internet  Enhanced Trace and proof options OpenScape Office MX Serviceability Manageability  Always-on Telephony: decoupled UC App – minimize downtime  Consolidated IP addresses for rapid deployment  Modularization of backup and debugging files  account testing  SSDP ready – Improved remote serviceability from SEN! SSDP ready

17 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 17 January 2010 OpenSmart OpenScape Office MX V2 – OpenSmart Comprehensive OpenSmart capabilities and reliability testing OpenSmart Enterprise-grade Voice reliability extended to all UC applications Reliability  50 new feature improvements  3500 QA test cases  900 days field trials  600 days beta testing  1500 hours lab tests Fully integrated, intuitive web-based management Manageability  Office Management Portal (OMP)  Intuitive web interface for configuration, changes and reporting Security extended beyond data networks to voice and UC Security  Hardened platform  Built-in VPN and firewall  Established security process including security assessments, security checklist and vulnerability management tools for partners Exceptionally easy to install, integrate, and service Serviceability  Intuitive configuration wizards  Automatic back-up and debugging  Seamless integration with MS Outlook, Exchange, LDAP, etc.  SSDP plug-in for techs OpenSmart is SEN’s design philosophy to build leading-edge UC capabilities on top of a foundation that is reliable, secure, serviceable, and manageable

18 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Ordering and Promotions

19 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 19 January 2010 P L A T F O R M H A R D W A R E GMAL OpenScape Office MX Base Box GMSAGMAA GMT (US Only) GMS GME (Non-US Only) Base License Package 10 plus Base License Package 20 / 20 Plus CSTA Application Interface Media Stream Channel License B A S E L I C E N S I N G myPortal for Outlook myAttendant myAgent Contact Center Fax** Contact Center myReports* U S E R L I C E N S I N GC O N T A C T C E N T E R Comfort User / Comfort Plus User Base License Package Contact Center (includes 1 free CSTA license) OpenScape Office MX V2 Ordering Structure Building OpenScape Office MX V2 solutions has never been easier! * myReports orders include follow-up support directly from SEN ** Contact Center Fax will be released at a later date

20 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 20 January 2010 P L A T F O R M H A R D W A R E GMAL OpenScape Office MX Base Box GMSAGMAA GMT (US Only) GMS GME (Non-US Only) Base License Package 10 plus Base License Package 20 / 20 Plus CSTA Application Interface Media Stream Channel License B A S E L I C E N S I N G myPortal for Outlook myAttendant myAgent Contact Center Fax** Contact Center myReports* U S E R L I C E N S I N GC O N T A C T C E N T E R Comfort User / Comfort Plus User Base License Package Contact Center (includes 1 free CSTA license) 2 different user license options 2 add-ons 1 base CC package 1 agent license 3 add-ons 1 base hardware platform 5 option cards OpenScape Office MX V2 Ordering Structure Building OpenScape Office MX V2 solutions has never been easier! 3 different base license packages 2 add-ons Each license is quickly and easily ordered online Only 6 hardware positions need to be stocked 20 order positions! No other UC solution is so flexible yet so simple to order!!!

21 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 21 January 2010 Try and Buy! 30 Day Grace Period and Free 6-Month V2 Upgrade Grace Period For 30 days, you have unlimited use of all OpenScape Office MX features! Before the end of 30 days, you must activate the software for continued use or the software will not work. * or until September 2010, whichever comes first V2 Upgrade HiPath OpenOffice V1 customers can upgrade to V2 at no charge for up to 6 months!* Let customers fall in love with features they missed the first time! After upgrading to V2, the 30-day grace period on all OpenOffice features is also renewed! Take advantage of these upsell opportunities! 30 day 6 month

22 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 22 January 2010 Partner Promotions: CashBack 2010 Even more reasons to buy a great product CASHBACK 2010 PROMOTION  For sales of OpenScape Office MX platforms or OpenScape Office on HiPath 3000  Partners are also eligible for CashBack on new OpenStage phones purchased with OpenScape Office  Rebates are on a per user basis:  OpenScape Office*: €10  OpenStage (20/40/60/80)**: €20  Valid Oct. 1, 2009 to Sept. 30, 2010  Available in EU, Switzerland, and USA * Includes users from base license packages ** Number of phone rebates can not exceed number of OpenScape Office rebates NOTE: CashBack is handled in Euros, except for USA and United Kingdom

23 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 23 January 2010 Practical Example of License Allocation Partner Promotions: 100-User Package Even more reasons to buy a great product 100-USER LICENSE PACKAGES Customer C 20 licenses Customer D 20 licenses Customer A 15 licenses Customer B 45 licenses Small VAR 40 licenses Reseller 100 licenses to distribute  100-user packages are available to our partners and sellers:  Comfort User  Comfort User Plus  myPortal for Outlook  The 100 licenses can be divided as the purchaser sees fit  VARs purchasing a portion of the bundle can also subdivide and resell

24 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Selling OpenScape Office

25 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 25 January 2010 OpenScape Office A Common UC Domain Across Platforms and Technologies OpenScape Office UC SUITE OptimizeEnhanceTransform HiPath 3000 V8 PLATFORM OpenScape Office MX PLATFORM Siemens UC is environment agnostic: Analog, TDM, or IP are supported OpenPath

26 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 26 January 2010 The OpenScape Office UC Selling Approach Put it all together & earn more by leading with Unified Communications! Lead with UC and OpenScape Office Improve productivity, customer satisfaction, and save on communications costs Pick the Right Platform Suited to any customer size and technology (TDM, Analog, IP) and ready to scale Add Devices and Clients Empower users with award-winning UC from the desktop or on the move Add great SEN promotions to reinforce these complete UC solutions! CashBack 2010, Try & Buy, 100-user bundles

27 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 27 January 2010 When to Sell OpenScape Office MX and when to Sell HiPath 3000 with OpenScape Office HiPath 3000 V8 and OpenScape Office  Unified Communications for the hybrid world – TDM, analog, or IP  Up to 384 users  Traditional voice conferencing services  Ideal value-add option to integrate UC into HiPath 3000 installed base  OpenScape Office Multimedia Contact Center for HiPath 3800 OpenScape Office MX  IP-based Unified Communication and voice pre- integrated in a single box  Up to 150 users  Intuitive Drag & Drop Conferencing for up to 16 participants  Future-oriented IP solution delivers Internet Telephony at an exceptional value  OpenScape Office Multimedia Contact Center starting with as few as 4 agents A common UC domain across platforms ensures that the right option is always there for your customers! Download the SME Platform Decision Guide from SEBA for even more thorough guidance on platform choice based on customer characteristics

28 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Partner Resources

29 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 29 January 2010 Go Forward! Partner Program SEBA - Partner Portal Access to all tools you need Leads/Promotions Promotions and leads to drive your business Training and Certification Become an expert Advertising / awareness Brochures, Collateral and Competitive Info Marketing Campaigns Get access to dedicated partner campaigns Partner Communication News and Newsletters Partner Fund* Funding for certain activities Incentives Show the best growth rate * applies only to dedicated partner levels Great benefit packages Low cost of association Simple for customers Partner focused Business focused

30 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 30 January 2010  Free online CBT is available from the Training section of the SEBA PortalSEBA Portal  Siemens APT can provide partners with a broad range of training options  Training curriculum paths are available through the APT for Service Technicians, Consultants, and Sales click hereclick here  To view training offerings at APT and Siemens Certified Training Partners:  To view OpenScape Office MX training courses on offer, click hereclick here  To find an approved training location near you, click hereclick here Training

31 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 31 January 2010 OpenScape Office MX Demo & Training Set V2  New demo set available from February 2010 until end of product rollout  Orderable by all SEN resellers  Each reseller can order 1 set using the ordering number L30250-U600-G345  1x OpenScape Office MX system unit*  1x OpenScape Office MX V2 software DVD  1x OpenScape Office MX V2 basic license package 10  1x OpenScape Office MX V2 attendant console license  1x OpenScape Office MX V2 myPortal Outlook Integration license  1x OpenStage 15 ice-blue  1x OpenStage 60 lava OpenScape Office MX Demo & Training Set V2 See it for yourself! * Includes EU power cable

32 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 32 January 2010  Smart Service Delivery Platform (SSDP) provides a secure remote link between SEN Service personnel, channel partners, and customers  Working with SEN Global Service & Support has never been easier!  Just activate “access” from customer and/or “polling” method from the OpenScape Office MX admin console  SEN can help save you time and resolve your customer’s technical issues faster OpenScape Office MX V2 SSDP – Smart Service Delivery Platform OpenScape Office MX V2 is SSDP ready!

33 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 33 January 2010 Partner Resources Key SEN Websites Siemens Enterprise Business Area  SEN partner-only extranet – your first source for:  The latest SEN news  Portfolio details and documentation  Sales and Marketing tools  Ordering status, price lists and promotion details  Support, training, and certification  Click screen capture below to visit SEN Internet Homepage  Global public homepage containing key product and solution information  Customer news, product info & collateral, and white papers are also available here  Click screen capture below to visit

34 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 34 January 2010  Suite of easy-to-use tools that SEN partners can use to produce simple, customized and cost-effective e- marketing programs  Make it easier to market and sell SEN products than ever before!  Primary tool for use at initial customer sales meetings  Contains compelling UC value proposition, as well as SEN product and solution differentiation  Innovative tool based on SEN- commissioned study of 500+ SMEs  Identifies and quantifies time & financial costs of inefficient comms  Calculator enables interactive real- time “Hidden Cost” quantification by the customer!  Accompanied by a detailed white paper  QRG contains feature comparisons of OpenScape Office MX vs. key competitive products  Battlecards offer strategic SWOT analysis and attack plans for:  Avaya / Nortel  Alcatel  Cisco  Mitel  Multimedia tool used during sales engagement to offer a closer look at OpenScape Office MX  Interactive Flash demonstration of key OpenScape Office UC features  Effective “leave-behind” for customer to learn more  Traditional “leave-behind” collateral  Brochure summarizes key value offered by OpenScape Office and Unified Communications  Data Sheet provides key technical details and feature summaries needed by technical decision makers Digital ChannelCustomer PresentationUC Hidden Costs Calculator Competitive QRG & BattlecardsFlash DemoBrochure & Data Sheet Partner Resources Key Collateral Available on SEBA Click here to learn where to download Click here to learn where to download

35 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 35 January 2010 Roadmap for OpenScape Office on HiPath 3000 and OpenScape Office MX/LX

36 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Conclusion

37 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 37 January 2010 OpenScape Office MX Primed, Ready for Smart Growth SEN – experienced global leader providing great partner benefits, support, and sales tools The industry’s first all-in-one UC platform for SMEs OpenSmart approach to easy serviceability, reliability, manageability and security Easy to order with fantastic UC solution promotions  Together, we are ready to help your customers enter the UC era  Get more done with advanced UC productivity  Serve customers better via presence, improved reachability  Save on communications costs with a fully integrated communications solution

38 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 38 January 2010 Let’s Go! Here’s All You Need To Do To Get Started…  Good margins available: CashBack Promotion offers you the air to breathe  High opportunity for wider project scope  Increase professional service opportunity; low service costs Make Money  High customer value  Simple to understand ROI  Creates a positive customer response every time Start with Free Customer Upgrades  We will arrange for your sales and technical staff to be trained  Demonstration systems are available at special rates  Be part of a 3 star partner program Get Trained  Speak to your Siemens Channel Manager or your distributor  Sign up to bring this exciting solution into your portfolio Say Yes!

39 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Questions & Answers

40 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 40 January 2010 Features at your Fingertips Added OpenScape Office Capabilities Since Market Introduction  Professional Announcements and Greetings for Callers  myPortal and Outlook Calendar Synch  Microsoft Exchange Calendar Integration  Optimized Handling of Group Voic  Support of Dual Mode GSM Phones  Deactivation of Voic Recording  Personal myPortal Login for Desk-sharers  Permanent Dial-in Conference Bridge  Conferencing Capacity of up to 16 seats  < 20 User Activation Package  Call Back List  Programmable Speed Dial Keys for Desktop Phones  Caller Names Displayed  Dial by Name or Extension for AutoAttendant  Voic Callback  Urgent Message Tag  Fax Message Confirmation  Group Voic Support  Additional myPortal GUI Languages  Public Contact Folder  LDAP-based Corporate Directory Search  CallMe! Service Displays Office Phone Extension for Incoming Calls  Journal Shows “Open” Calls of the Day Top 10 New FeaturesMore Features  Windows Terminal Server / Citrix Support  WBM Improvements  HiPath Cordless IP Support Partner Specific Features

41 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 41 January 2010 Supported Inbound contact types  Voice Calls  Call Back  Fax  Routing Options  Skill based  VIP call support selected by CLIP information  Prefered Agent selected by CLIP information Supported Contact Center Users  Contact Center Agent  Contact Center Supervisor  Contact Center Administrator Viewing Presence Information Reporting and Real Time Statistics  20+ predefined reports are always included  Individual report designer tool is planned  Real-time statistics  Wallboard facility on a PC (big TV Monitor) Additional Highlights  Screen Pop-Ups for incoming calls including Live Call Recording  Grade of Service  Wrap-up Codes  Overflow / Normal Agent  Agent missed a call  Call Lists  Integrated basic CRM Features at your Fingertips OpenScape Office Contact Center Functionality

42 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 42 January 2010 What hardware do I need? Platform Options  OpenScape Office MX  HiPath 3000 V8 Mobility Infrastructure Options  HiPath Wireless Access Points  HiPath Wireless Controller  HiPath Cordless (DECT)  HiPath Cordless IP (IP DECT) Hardware / Infrastructure 2 What do I want to do? OpenScape Office Options  myPortal  Outlook Plug-in  myAttendant  Contact Center*  myAgent 1 Integrated Software * Available on OpenScape Office MX Phone Options  OpenStage 10,15,20,40,60,80  optiPoint WL2 Professional  optiClient and OpenScape PE  optiPoint 410 and 420  optiPoint 500  Gigaset Professional  Analog What phones can I use? Phones 3 The SME Unified Communications Package Software, hardware, and phone options

43 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 43 January 2010 Which Features Work with Which Platform? Siemens SME Feature Comparison Chart OpenScape Office MX HiPath 3000

44 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 44 January 2010 What Devices Work with What? Siemens SME Device Chart OpenScape Office MX HiPath 3000

45 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 45 January BRI – Interfaces 1 PRI - Interface 4 analog Interfaces 4-Gigabit LAN - Ports LAN Switch Hard disk as back-up option OpenStage ISDN; external S0S0 Handset Secure LAN / Intranet Web Mgmt. Optional Alternative Optional Gigabit DMZ - Port Gigabit WAN - Port USB Master/Slave Analog WLAN APAP Client ITSP / SIP Trunking Firewall / VPN ;internal Door unit Fax Analog Click to go back Interfaces, Devices, and Functions OpenScape Office MX

46 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 46 January 2010 Hardware Architecture: Gateway Modules OpenScape Office MX GME 1 primary rate ISDN trunk port (E1) providing up to 30 voice connections to public networks (Not for USA) 1 GMT 1 primary rate trunk port (T1) providing up to 24 voice connections to public networks (USA only) 3 GMS 4 basic rate ISDN ports for connecting to public network or to ISDN subscribers (e.g. ISDN modem or G4 fax) 2 Click to go back

47 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 47 January 2010 Hardware Architecture: Gateway Modules OpenScape Office MX 4 GMAL 8 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.) GMSA 4 basic rate ISDN ports for connecting to public network or to ISDN subscribers (e.g. ISDN modem or G4 fax) 4 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.) 5 GMAA 4 analog trunk ports for connecting to public network. 2 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.) 6 Click to go back

48 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 48 January 2010 Scale Up To 150 Users Voice network up to 4 sites 1 unit system = 50 users 2 unit system = 100 users 3 unit system = 150 users  Each 19” unit contains a main board that can support up to 50 Users  6 hot pluggable peripheral boards options  Single system image managed by ONE web-based Interface  Connect multiple boxes with a patch cable (Max. 100m)  Voice network up to 4 sites. Separate management AND application of each system only. Click to go back

49 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 49 January 2010 Devices and Clients OpenStage Desktop PhonesGigaset DECT and optiPoint WLAN Phones  On-site mobile voice communications  Gigaset professional DECT phones are a reliable, cost-effective means to extend SEN’s best-in-class voice features anywhere on site  Leverage your network infrastructure: secure, standards-based optiPoint WL2 phones deliver high-quality voice across converged WLANs Soft ClientsMobile Clients  The industry’s most complete mobile UC suite enables communications anywhere from any device  HiPath MobileConnect and Mobility clients provide a seamless & consistent user experience across the corporate WLAN and public mobile networks  Platform-integrated SMB mobility solutions  Award-winning design featuring lush LCD displays, ergonomic controls, and high definition voice  UC-enabled IP voice featuring an open XML interface and SDK for easy solution and app integration  Bluetooth, WLAN, Gigabit Ethernet, and USB for maximum connectivity options and personal mobility  Experience unified communications from the PC with OpenScape UC Application  OpenScape UC Application Personal Edition provides crystal-clear voice communications Click to go back

50 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 50 January 2010  Log on to SEBA  Click Marketing Resources  Click Digital Channel  Log on to SEBA  Click Product Information  Click Our Portfolio from A-Z  Scroll down and select OpenScape Office MX  Click the Documents tab, then the Presales tab  Log on to SEBA  Click Product Information  Click Our Portfolio from A-Z  Scroll down and select OpenScape Office MX  Click the Documents tab, then the Marketing tab  Log on to SEBA  Click Marketing Resources  Click Competitive Information, then Competitive Intelligence  Log on to SEBA  Click Product Information  Click Our Portfolio from A-Z  Scroll down and select OpenScape Office MX  Click the Documents tab, then the Marketing tab  Log on to SEBA  Click Product Information  Click Our Portfolio from A-Z  Scroll down and select OpenScape Office MX  Click the Documents tab  For the brochure, click the Marketing  For the data sheet, click Presales Digital ChannelCustomer PresentationUC Hidden Costs Calculator Competitive QRG & BattlecardsFlash DemoBrochure & Data Sheet Where to Download Key Collateral Click to go back


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