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Published byJeffrey Rocker
Modified over 4 years ago
Objectives Describe the impact smiling has on guests and fellow team members. Describe the impact eye contact has on guests and fellow team members.
Objectives Describe when to greet guests and fellow team members. Demonstrate using an appropriate hospitality greeting while using the guest’s name.
Objectives Identify ways to find out a guest’s name. Describe the importance of using this standard in every encounter with guests and fellow team members.
Four Keys to ENGAGE Smile Make Eye Contact Use the Guest’s Name Greet the Guest
Four Keys to ENGAGE Smile
Four Keys to ENGAGE Make Eye Contact
Four Keys to ENGAGE Use the Guest’s Name
Four Keys to ENGAGE Greet the Guest
10 & 5 Rule At 10 feet away we acknowledge a guest and at 5 feet away we greet the guest.
Welcome Environmentally Mindful
RULES YOU HAVE 2 MINUTES TO WRITE DOWN ALL THE DIFFERENCES YOU SEE. 2 POINTS / DIFFERENCE. IF YOU GET ALL THE DIFFERENCES = 6 BONUS POINTS PENALTY AND.
Competencies are …………. l the blend of knowledge, skills and behaviours required to perform the job to the standards required.
Industrial Location Task. 1.Describe the original factors which led to the growth of industry (4 marks) 2.Describe and explain the recent industrial changes.
1 Competency-based interviews Past, demonstrated behavior is the best indicator of future performance.
Developing A Customer-Focused Attitude
Improving Daily Service Skills Miche Grant. Verbal Interaction 85% non-linguistic Vocabulary Sensory Rapport Pacing.
SESSION OBJECTIVES At the conclusion of this training session, we will understand: How we demonstrate Compassion in our work unit Ways in which Compassion.
Mandeville Elementary Fishing In The Car Line
Improving Communication Skills T. Positive Communication good posture appropriate dress pleasant greetings a smile eye contact a nod pleasant facial expressions.
2 Service: The Heart of Hospitality. 2 Service: The Heart of Hospitality.
Handshake 101 Tips to make that great first impression.
Proper Etiquette and Behavior Revised By: Ms. Fleming
A Guide to Hosting Visitors at Linked Learning Pathways [DATE] [NAME, ORGANIZATION]
4 Roadmap Welcome Introductions Housekeeping Materials Objectives Expectations.
Professionalism Adapted from Phillips, Phillips, Fixsen & Wolf (1974)
Giving Receiving Feedback Core Skills Academy. What is Feedback? Feedback is information we receive from others defining their perception of us in terms.
Interviewing 101 You got yourself in the door… now it’s time to WOW them!
INTERVIEW ESSENTIALS BE PREPARED Resume and references Professional appearance: Appropriate clothing and shoes Proper Grooming and personal hygiene:
Copyright © 2014 by The University of Kansas Using Personal Testimony.
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