1. ©2007 First Wave Consulting, LLC Tutorials-Documentation-Help Wingman™ Knowledge Capture

2. 2 ©2007 First Wave Consulting, LLC The Media Library is available to all users. Training and documentation materials at your fingertips

3. 3 ©2007 First Wave Consulting, LLC A complete series of narrated Flash video tutorials for all types of users of Wingman… click on a title to launch a 5 to 8 minute tutorial.

4. 4 ©2007 First Wave Consulting, LLC Some tutorials are also available in a PDF presentation format with speaker notes.

5. 5 ©2007 First Wave Consulting, LLC A help tab with links to information about the items in the Media Library

6. 6 ©2007 First Wave Consulting, LLC Click on the link under the Help tab for a catalog that describes the videos, presentations, and documents in the Library.

7. 7 ©2007 First Wave Consulting, LLC Click on the Learning Paths document link in the Help screen for a recommended series and sequence tutorials and documents that apply to your user role

8. 8 ©2007 First Wave Consulting, LLC A complete set of documentation is available… either in the Library or linked to from various Help screens

9. 9 ©2007 First Wave Consulting, LLC Detailed step by step documentation supports and augments the tutorials and Help-in-Context

10. 10 ©2007 First Wave Consulting, LLC The Model Builder Guide steps the reader through the process with screen captures and examples

11. 11 ©2007 First Wave Consulting, LLC Easy to understand targeted information for users of the output of your knowledge capture efforts

12. 12 ©2007 First Wave Consulting, LLC References and user guides linked to from Help screens targeted to the type of user, where they are, and what they may be doing at the time.

13. 13 ©2007 First Wave Consulting, LLC For users that build and maintain your process knowledge targeted Help is just a click away and specific to the element or function on the screen

14. 14 ©2007 First Wave Consulting, LLC Appropriate sections of documents that apply to the process at hand are also linked to from Help

15. 15 ©2007 First Wave Consulting, LLC Wingman Media Library Comprehensive and like Wingman it’s There When You Need It See the Help-in-Context Flash video Wingman Guest accounts are available –Take a look around –Click on some things… see how it works www.wingmankc.com