Presentation on theme: "1 TDE NCP Version 6 Product Specifications Note : - This document describes feature difference from TDE-NCP version 5. - Specifications are subject to."— Presentation transcript:
1 TDE NCP Version 6 Product Specifications Note : - This document describes feature difference from TDE-NCP version 5. - Specifications are subject to change without notice.
2 One Page Summary of TDE-NCP Version 6 ARS CO access order for tenant based CO access order. 48 ARS carrier It was 10 for TDE /NCP. Already been 48 for TDE600. Intercept to VM improve H.323 improve SIP trunk improve Cost Saving using PT Caller number/name display before listen-in or before call pickup *2 *1 KX-TVM Caller Telephone Company using PBX, VM, KX-DT/NT and DECT DT/NT DECT *1 for boss to check unnecessary call. *2 for colleague to answer important call only. Other call to VM Automatic logout for last agent Overflow to VM immediately if all logout KX-TVM Customer Telephone Company using PBX, VM and Highlighted Application Application Call Center using VM Other Improve New 24-port SLT card w/ Message Waiting & Caller ID for TDE600 Duplicated Numbering - 3 for service for room 301 D using PBX, VM, KX-T7716 and DECT DECT Hospitality using VM & DECT KX-TVMKX-T7716 MSW Caller ID MSW
3 Feature List No.Feature List 1 Overflow immediately (to VM) when all logout 2 Automatic log-out for last agent 3 DSS key improvement for boss - Caller name display before listen-in (call monitor) or busy override 4 DSS key improvement for colleague - Caller name display before call pickup 5 Hotel numbering plan - Duplicated extension number such as 3 and New KX-TDA SLT 24-port card with message & caller ID for KX-TDE600 7 to 11Other Improvement
4 Version Improvement Version 6 Improvement Version 5 Improvement １. Overflow when All Logout KX-TVM Application When all member logs out, overflow feature can work immediately so that KX-TVM can answer immediately. When all member logs out, overflow feature can work immediately so that KX-TVM can answer immediately. “Our office closes today. Our office opens from 8AM… If you want to leave voice message..” Call Center ICD Group 2 w/ Queuing table w/ member PBX – OGM for ICD Group 1 / without member Hello this is Panasonic Bank. This call is recorded in order to improve our service. One agent becomes idle. 100 callers can wait. Overflow after above message Customer PBX – OGM for ICD Group 2 Currently all agents are on the phone. Please wait for the moment. Or dial 1 to leave voice message. No Yes All Log-out ? PBX - BGM for ICD Group We are offering good interest rate now… Agent Idle ? No Yes Talking is recorded automatically. KX-TVM Caller leaves message. KX-TVM Destination is same as Queuing busy. Day : Other staff Lunch : Cellular phone Break : Other staff Night : VM Call center feature is improved by version 6 as well as version 5 in order to provide solution with Panasonic KX-TVM and highlighted application. KX-TVM
5 Parameter : Overflow immediately when All Logout Value : “Disable” / “Enable (Queuing Busy Destination)” Default : “Enable (Queuing Busy Destination)” １. Overflow when All Logout KX-TVM Application - System option is required to overflow immediately. Call Center Destination is same as Queuing busy. Day : Other staff Lunch : Cellular phone Break : Other staff Night : VM No Log-in member because Queuing Table System Option Specification All member log-outProgrammedDisableQueuing All member log-outProgrammedEnableOverflow immediately All member log-outNot ProgrammedDisable or EnableOverflow immediately Member is not programmed ProgrammedDisable or EnableQueuing (ICD-1 of previous page for example)
6 ２. Automatic Log-out for Last agent KX-TVM Application Last logout works for automatic logout as well as manual logout. Even when last agent forgets log-out operation and go home, automatic log-out works. - Last log-out has to be enabled. - Automatic log-out has to be enabled. (3 times for example) *) 1 time is recommended because the agent must be absent and cannot answer next incoming call again.) - Extension no answer timer has to be programmed. (20 s for example) Call Center For example, 1. Ext 101 is last log-in. 2. ICD calls comes to Ext No answer for 20s but call is kept on Ext 101 because no other log-in member. 4. No answer for more 20s + 20s. (Total 60s) => Automatic logout because 3 times time-out. Or 4. 1 st call is lost after 20s. 2 nd call rings for 40s. => Automatic log-out because 3 times time-out. - System reserved bit can disable this improvement. Default is enabled. Disable = Same as version 5 or before (Automatic log-out works when call is moved to other extension for programmed times.)
7 ３. DSS Key for Boss - This feature works even when DSS key is pressed during talking for transfer. - When extension 101 makes a outgoing call, name is NOT displayed. Only number is displayed. - This feature does not work for conference call including 2-way recording using TVM. - This feature does not work for network extension. PT user such as Boss can confirm caller information of call for employee using DSS key before Listen-in or Override. KX-TVM Mike Smith (Customer) Telephone Company Ext101:Susan (Talking) Productivity DECT KX-DT/NT or Mike Smith : Busy Mike Smith Urgent Only 201 : Tom 101 : Busy COS (Busy override or call monitor) : Enable for Ext 102 or 101 : Busy Urgent Only101 : Busy COS (Busy override or call monitor) : Disable for Ext 102 Version 6 Improvement When COS is disabled, LCD is same as version 5. (1) Press DSS key for 101 during Ext 101 is talking. > Ext 102 calls Ext 101, hears busy tone and LCD is as above. (2) Operation during busy tone is same as TDE/NCP version 5 or before. Busy override / Listen-in (Call Monitor) / BSS / Call Back / MSW…. Ext102 (Boss)
8 Version 6 Improvement (1) Press DSS key for 101 during Ext 101 has incoming call. > Ext 102 calls Ext 101, hears busy tone and LCD is as above. (2) Press DSS key again during busy tone to pick up the call. > Call to Ext 101 is picked up. - COS (Call Pick-up by DSS) has to be enabled. ４. DSS key for Colleague PT user such as colleague can confirm caller information of call for other extension using DSS key before Call Pick-up. Do not press DSS key again if not important call. VM will answer by Fwd or Intercept. KX-TVM DECT KX-DT/NT Productivity KX-TVM Mike Smith (Customer) Telephone Company Ext102 (Colleague) Ext101:Susan (Ringing) or Mike Smith : Busy Mike Smith Gone Home 201 : Tom 101 : Busy COS (Call Pick-up by DSS) : Enable for Ext 102 or 101 : Busy Gone Home101 : Busy COS (Busy override or call monitor) : Disable for Ext 102 Version 6 Improvement When COS is disabled, LCD is same as version 5. - Other operations such as call back busy are also available at step 2.
9 ４. DSS key for Colleague DECT KX-DT/NT Productivity - System option is required to display caller information before call pick-up. Parameter : Caller information display before call pickup Value : “Disable” / “Enable” Default : “Disable” COS Call Pick-up by DSS System Option Operation for Call pick-up using DSS key Disable Disable or Enable Not available EnableDisable[DSS] Enable [DSS] to display LCD [DSS] again
10 ５. Hotel Numbering Plan Duplicated extension numbering for hotel is provided by system reserved bit. Room 1101 (Ext 1101) Room 1102 (Ext 1102).. Room 1111 (Ext 1111) Room 1001 (Ext 1001) Room 1002 (Ext 1002).. Room 1011 (Ext 1011) Room 901 (Ext 901) Room 902 (Ext 902).. Room 911 (Ext 911).. Room 201 (Ext 201) Room 202 (Ext 202).. Room 211 (Ext 211) Room 101 (Ext 101) Room 102 (Ext 102).. Room 111 (Ext 111) Dial Time Out to call Ext 101 Dial 1011 to call Ext 1011 Solution using version 5 or before is Ext 7101 for room 101 and Ext 1101 for room 1011 for example. Dial 3 + Time Out to call extension 3 for room service. Dial 301 to call extension 301 for room 301. Dial Time Out to call Ext 101 Dial 1011 to call Ext 1011 Solution using version 5 or before is Ext 7101 for room 101 and Ext 1101 for room 1011 for example. Dial 3 + Time Out to call extension 3 for room service. Dial 301 to call extension 301 for room 301. Hospitality All by Panasonic In Guest room for Employee 5s is recommended.
11 ６. Message & Caller ID SLT Card for TDE600 - Power-L is required for new KX-TDA6179. (Same as KX-TDA6178) - MEC card is NOT required for new KX-TDA6179. (Same as KX-TDA6178) - 4 PFT (Power Failure Transfer) ports are supported. (Same as TDA6178) - TDA and TDE do NOT support new KX-TDA6179. (Same as TDA6178) - Power-L is required for new KX-TDA6179. (Same as KX-TDA6178) - MEC card is NOT required for new KX-TDA6179. (Same as KX-TDA6178) - 4 PFT (Power Failure Transfer) ports are supported. (Same as TDA6178) - TDA and TDE do NOT support new KX-TDA6179. (Same as TDA6178) - KX-TDE600 does not support KX-TDA1178/1176 card. - Message waiting specification is same as KX-TDA1178/1176 card. -specification is same as KX-TDA1178/1176 card. - KX-TDE600 does not support KX-TDA1178/1176 card. - Message waiting specification is same as KX-TDA1178/1176 card. - Caller ID specification is same as KX-TDA1178/1176 card. KX-TDE600 supports KX-TDA6179 (24-port SLT card with Message waiting and Caller ID). SLT card configuration for TDE600 with Power-L is as follows. SLT CardMessageCaller IDCapacity KX-TDA0177 (16 port)NoYes Total 10 card per cabinet KX-TDA6174 (16 port)No KX-TDA6175 (16 port)YesNo KX-TDA6178 (24 port )NoYes KX-TDA6179 (24 port)Yes KX-TVM KX-T7716 DECT MSW Caller ID MSW Hospitality
12 7. Trunk Group Access Order New parameter is added. - Max.4 priority. - Default is None. Trunk group access order can be programmed for ARS carrier. Current parameter is kept as 5 th and later priority. Other Improve - TRG7 for Priority 1 - TRG3 for Priority 2 - None for Priority 3 and 4 - TRG1-4 on current parameter Result of priority is as follows. TRG7 > TRG3 > TRG4 > TRG2 > TRG1 This order is same as TDE-NCP version 5.
13 7. Trunk Group Access Order for Tenant TRG2 OccupiedTRG1 Occupied When incoming call from TRG1 is for tenant A, and incoming call from TRG2 is for tenant B, tenant A uses TRG1 for outgoing call also and Tenant B uses for TRG2 for outgoing call also. But TRG2 should be allowed for Tenant A as 2 nd priority of outgoing call, when all CO in TRG1 are occupied. And TRG1 should be allowed for Tenant B as 2 nd priority of outgoing call, when all CO in TRG2 are occupied. Other Improve Tenant ATenant B TRG 1 TRG 2 TRG 1 TRG 2 Tenant A TRG 1 TRG 2 Tenant B Usually
14 7. Trunk Group Access Order for Tenant using version 5 improvement ARS carrier 1 is selected for tenant 1 (A) and ARS carrier 2 is selected for tenant 2 (B). Other Improve Tenant12…2021 or more Leading Digits Table …
15 7. Trunk Group Access Order for Tenant using version 6 improvement TRG1 and TRG2 are selected for ARS carrier 1. (TRG1 has priority.) TRG2 and TRG1 are selected for ARS carrier 2. (TRG 2 has priority.) Other Improve TRG2 OccupiedTRG1 Occupied Tenant ATenant B TRG 1 TRG 2 TRG 1 TRG 2 Tenant A TRG 1 TRG 2 Tenant B Usually
16 8. ARS Carrier Increase Other Improve ARS carrier is increased. PBXVersion 5Version 6 NCP TDE100 TDE carrier48 carrier TDE60048 carrier
17 9. Intercept to VM Intercept to VM is improved. Other Improve Caller Telephone Company KX-TVM (1) (2) (3) When extension sets DND intercept does not work, if PBX and VM is connected by one port (2-ch). This is improved by version 6. Ext 101 : Mike Dot Not Disturb (1) Incoming call is answered by VM. (2) The call is transferred to extension. (3) Extension has already set intercept to VM (mailbox). Extension PBX-VM One Port (2-ch) PBX-VM 2-port or more (4-ch or more) DND Off (A) VM mailbox 101 answers. “Hello this is Mike. Please leave message.” Same as (A) DND OnVersion 5 : Version 6 : VM “Sorry no one is Same as (A) available for the call.” Same as (A) Ext 102
18 10 & 11. Improvement for SIP / H ) SIP trunk is improved for type approval of SIP provider in Chile. 11) H.323 is improved to connect with PBX made by other maker using Cisco gatekeeper. Other Improve Zone-A （ Prefix ： 221 ） Zone-B （ Prefix ： 231 ） Zone-C （ Prefix ： 241 ） Gatekeeper Tech Prefix: #3 Tech Prefix: #5 Tech Prefix: #1 Tech Prefix: #2 Tech Prefix: #5 Tech Prefix: #6 Tech Prefix: #5, #6, #7 Tech Prefix: #1, #2, #3 PSTN #