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RDTTS Managed Services Offering

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Presentation on theme: "RDTTS Managed Services Offering"— Presentation transcript:

1 RDTTS Managed Services Offering
Contact information: SDVOSB President – David R. Goldsworthy Vice-Pres. Finance and Contracts – Lynn S. Cupp Office: (757) Fax: (757) Web:

2 Capabilities “IMAC” 3rd Party Maintenance Managed Services:
Installation Moves Adds Changes 3rd Party Maintenance OEM Support Multiple OEM Support Server Mainframe Storage Managed Services: Help Desk Server Management Inventory Management Tech Support NOC Break/Fix Disaster Recovery / Back Up ISO 9001 – 2000 Compliant

3 Our Initial approach: Strategy Overview
Subcontract first and Prime second Develop Business relationships with: Large Businesses under Mentor Protégé Programs Other SDVOSB Other VOSB WOSB 8(a) SDB Business

4 IMAC Overview Prior Corporate Management Relationships: Federal
USDA RD & FSA JFCOM NAVAIR TSD DISA/DITCO US Army US Air Force US Navy DAPS Commercial Northrop Grumman SATCO CSC CUBIC KCI Wachovia Bank Black River Computers NEVERFAIL

5 Network Infrastructure
IMAC Solutions Devices Supported: Voice: Phones (ATS, PBX, VOIP) Data Servers PCs Printers Computer/Data Center DASD Storage Tape Libraries Network Infrastructure Routers Hubs Switches Cabling Capacity Planning Design Connectivity Load Balancing Firewalls

6 Installation of new equipment
IMAC Solutions Installation of new equipment De-installation and disposal Major reconfiguration of existing customer premise equipment Asset warehousing, refurbishing, and redistribution

7 3rd Party Maintenance Overview
Can provide support for: Juniper TopLayer Foundry IBM Dell CyberGuard COMPAQ SONY Bluecoat CISCO Quantum Exabyte HP Tandem Gateway Lexmark

8 Disaster Recovery / Backup-Neverfail
Managed Services Solutions Overview Managed Services: Depot Services Help Desk Break Fix NOC Server Management Disaster Recovery / Backup-Neverfail Inventory Management

9 Managed Services: Managed Services Help Desk Solutions: Help Desk
Take service calls Web login Resolve by phone or dispatch Field Engineer Ship or send parts with field engineer to install UPS/FEDEX or Express counter to counter Trouble management reporting Web enabled report integration for customer viewing and reporting Crystal reports for customized contract reporting

10 Managed Services Managed Services: Break Fix Solutions: Break / Fix
Field Service Maintenance Lowest Replaceable Unit Products Supported Over 120 OEM’s Over 600 Products National In Scope Onsite personnel On call or available for permanent assignment Complete replacement Field Engineer dispatch Equipment Upgrades SLA’s can be negotiated: 2 hour 4 hour Same day Next Business Day

11 Managed Services Capabilities: OEM’s
Solutions: Break / Fix

12 Managed Services: Server Management Managed Services
Solutions: Server Management Managed Services: Server Management Scope: Hardware and OS (Linux/Unix/Windows) Remote Monitoring and Maintenance on backside of the firewall On site network management and technical support SLA’s on/off site , management of multiple maintenance providers Business process / security consulting / information assurance Network administration Load applications Tuning Capacity planning IP Addressing Virus protection

13 Solutions: Network Operations Center
Managed Services Solutions: Network Operations Center Managed Services: Network Operations Center (NOC) Network Monitoring to Lowest Replaceable Unit (LRU) Diagnosing errors Dispatching technicians Monitoring, analysis, configuration and repair Management reporting Standard and custom Crystal Reports

14 Solutions: Inventory Management
Managed Services Solutions: Inventory Management Managed Services: Inventory Management Customer Premise Inventory Audit Asset Management Technology obsolescence and/or redeployment Sold & recapture Non-profits Donations for tax treatment Warehouse surplus assets Inventory management - on/off site Theft protection Shipping / pick / pack Replace asset with existing configuration

15 Solutions: Disaster Recovery & Backup
Managed Services Solutions: Disaster Recovery & Backup Managed Services: Disaster Recovery / Backup Consulting Backup on Site and off-site storage services Recovery program Continuity of operations NEVERFAIL-GSA Schedule GS-35F-0567S Mid-Atlantic premiere Partner

16 Solutions: Depot Services
Managed Services Solutions: Depot Services Managed Services: Depot Services Re-conditioned failed components Quality Assurance & Redeploy Crystal reports for customized contract reporting Disposal services Excess spares Parts inventory Systems Processors Storage Devices

17 Managed Services Contact Information Contact information: RDTTS is a SDVOSB President – David R. Goldsworthy Vice-Pres. Finance and Contracts – Lynn S. Cupp Security/Office Manager – Fred Michael Proposal Manager – Frank Bryce HR Manager - Linda Goldsworthy Office: (757) Fax: (757) Web: Jensen Dr., Suite101 Cell phones: Virginia Beach, VA 23451 Dave (757) Lynn (757) Fred (757) Frank (757) Linda (757)

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