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RDTTS R&D Training & Technical Services, Inc. RDTTS Managed Services Offering Contact information: SDVOSB President – David R.

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Presentation on theme: "RDTTS R&D Training & Technical Services, Inc. RDTTS Managed Services Offering Contact information: SDVOSB President – David R."— Presentation transcript:

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2 RDTTS R&D Training & Technical Services, Inc. RDTTS Managed Services Offering Contact information: SDVOSB President – David R. Vice-Pres. Finance and Contracts – Lynn S. Office:(757) Fax:(757) Web:www.RDTTS.com

3 RDTTS R&D Training & Technical Services, Inc. 2 Capabilities IMAC Installation Moves Adds Changes 3 rd Party Maintenance OEM Support Multiple OEM Support Server Mainframe Storage Managed Services: Help Desk Server Management Inventory Management Tech Support NOC Break/Fix Disaster Recovery / Back Up ISO 9001 – 2000 Compliant

4 RDTTS R&D Training & Technical Services, Inc. 3 Strategy Overview Our Initial approach: –Subcontract first and Prime second – –Develop Business relationships with: Large Businesses under Mentor Protégé Programs Other SDVOSB Other VOSB WOSB 8(a) SDB Business

5 RDTTS R&D Training & Technical Services, Inc. 4 IMAC Overview Prior Corporate Management Relationships : Federal USDA RD & FSA JFCOM NAVAIR TSD DISA/DITCO US Army US Air Force US Navy DAPS Commercial Northrop Grumman SATCO CSC CUBIC KCI Wachovia Bank Black River Computers NEVERFAIL CSC

6 RDTTS R&D Training & Technical Services, Inc. 5 IMAC Solutions Devices Supported: Voice: –Phones (ATS, PBX, VOIP) Data –Servers –PCs –Printers Computer/Data Center –DASD –Storage –Tape Libraries Network Infrastructure –Routers –Hubs –Switches –Cabling –Capacity Planning –Design –Connectivity –Load Balancing –Firewalls

7 RDTTS R&D Training & Technical Services, Inc. 6 IMAC Solutions Installation of new equipment De-installation and disposal Major reconfiguration of existing customer premise equipment Asset warehousing, refurbishing, and redistribution

8 RDTTS R&D Training & Technical Services, Inc. 7 3 rd Party Maintenance Overview Can provide support for: Juniper TopLayer Foundry IBM Dell CyberGuard COMPAQ SONY Bluecoat CISCO Quantum Exabyte HP Tandem Gateway Lexmark

9 RDTTS R&D Training & Technical Services, Inc. 8 Managed Services Managed Services: Solutions Overview Help Desk Break Fix Server Management NOC Inventory Management Disaster Recovery / Backup-Neverfail Depot Services

10 RDTTS R&D Training & Technical Services, Inc. 9 Managed Services: Help Desk –Take service calls Solutions: Help Desk Managed Services Web login – –Resolve by phone or dispatch Field Engineer Ship or send parts with field engineer to install UPS/FEDEX or Express counter to counter – –Trouble management reporting – –Web enabled report integration for customer viewing and reporting – –Crystal reports for customized contract reporting

11 RDTTS R&D Training & Technical Services, Inc. 10 Solutions: Break / Fix Managed Services: Break Fix –Field Service Maintenance Lowest Replaceable Unit –Products Supported Over 120 OEMs Over 600 Products – National In Scope –Onsite personnel –On call or available for permanent assignment Managed Services Complete replacement Field Engineer dispatch – –Equipment Upgrades – –SLAs can be negotiated: 2 hour 4 hour Same day Next Business Day

12 RDTTS R&D Training & Technical Services, Inc. 11 Managed Services Capabilities: OEMs Solutions: Break / Fix

13 RDTTS R&D Training & Technical Services, Inc. 12 Managed Services Managed Services: Server Management Solutions: Server Management – –Scope: Hardware and OS (Linux/Unix/Windows) – –Remote Monitoring and Maintenance on backside of the firewall – –On site network management and technical support – –SLAs on/off site, management of multiple maintenance providers – –Business process / security consulting / information assurance – –Network administration Load applications Tuning Capacity planning IP Addressing Virus protection

14 RDTTS R&D Training & Technical Services, Inc. 13 Solutions: Network Operations Center Managed Services: Network Operations Center (NOC) Managed Services – –Network Monitoring to Lowest Replaceable Unit (LRU) – –Diagnosing errors – –Dispatching technicians – –Monitoring, analysis, configuration and repair – –Management reporting Standard and custom Crystal Reports

15 RDTTS R&D Training & Technical Services, Inc. 14 Solutions: Inventory Management Managed Services: Inventory Management Managed Services – –Customer Premise Inventory Audit Asset Management – –Technology obsolescence and/or redeployment – –Sold & recapture – –Non-profits – –Donations for tax treatment – –Warehouse surplus assets Inventory management - on/off site Theft protection Shipping / pick / pack Replace asset with existing configuration

16 RDTTS R&D Training & Technical Services, Inc. 15 Solutions: Disaster Recovery & Backup Managed Services: Disaster Recovery / Backup Managed Services – –Consulting – –Backup on Site and off-site storage services – –Recovery program – –Continuity of operations – –NEVERFAIL-GSA Schedule GS-35F-0567S Mid-Atlantic premiere Partner

17 RDTTS R&D Training & Technical Services, Inc. 16 Solutions: Depot Services Managed Services: Depot Services Managed Services – –Re-conditioned failed components – –Quality Assurance & Redeploy – –Di sposal services Excess spares Parts inventory Systems Processors Storage Devices – –Crystal reports for customized contract reporting

18 RDTTS R&D Training & Technical Services, Inc. 17 Contact Information Managed Services Contact information: RDTTS is a SDVOSB President – David R. Vice-Pres. Finance and Contracts – Lynn S. Security/Office Manager – Fred Proposal Manager – Frank HR Manager -Linda Office:(757) Fax:(757) Web:www.RDTTS.com1112 Jensen Dr., Suite101www.RDTTS.com Cell phones: Virginia Beach, VA Dave(757) Lynn(757) Fred(757) Frank(757) Linda(757)


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