1. LiRa-2 Final Conference 15 September 2005 Museum of Science and Industry Manchester, UK Static travel information towards Seamless Journeys Gerard Zijlema Province of Gelderland

2. LiRa: the International Network of Light Rail Cities1 Introduction Seamless journeys? –Before and during the trip –Travel information in train and bus –Travel information at interchanges, busstops Programme

3. LiRa: the International Network of Light Rail Cities2 Business Plan Public Transport

4. LiRa: the International Network of Light Rail Cities3 UITP: Travel information Strategy 1 2 3 4 5 6 7 12 11 10 9 8 The traveller The strategy The information provider Knowing your customer Managing the actors Information needsImplementation Towards public Transport awareness Financing Before a trip In the vehicle At interchanges After a trip In case of disruptions An Integrated Travel Information Strategy Design and implementation of The back Choice of media

5. LiRa: the International Network of Light Rail Cities4 Before and during the trip

6. LiRa: the International Network of Light Rail Cities5 Month0900 - 92920900 - 1475 Calls:350.000 30.000 Advice:425.000 25.000 Mobile:25% Actual :10% Demand:How to reach destination Phone 0900 - 9292

7. LiRa: the International Network of Light Rail Cities6 Ca. 1.3 mio visitors each month Ca. 1.9 mio travel advice month Ca. 1000 SMS travel advice + guarding month Ca. 1000 – 4000 travel messages month Internet: www.9292ov.nl

8. LiRa: the International Network of Light Rail Cities7 Travel information in train and bus

9. LiRa: the International Network of Light Rail Cities8

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12. LiRa: the International Network of Light Rail Cities11 Travel information At interchanges, busstops

13. LiRa: the International Network of Light Rail Cities12 Old situation

14. LiRa: the International Network of Light Rail Cities13 Old situation (2)

15. LiRa: the International Network of Light Rail Cities14 Old situation (3)

16. LiRa: the International Network of Light Rail Cities15 Old situation (4)

17. LiRa: the International Network of Light Rail Cities16 Research Drawing up a Gelderland Static Travel Information concept Testing the Gelderland Travel Information concept Requirements for Travel Information Implementation of the Requirements for Travel Information New situation

18. LiRa: the International Network of Light Rail Cities17 National and International desk research A strength-weakness analysis of travel information -Before -During -And after the trip Research

19. LiRa: the International Network of Light Rail Cities18 Static Travel Information concept

20. LiRa: the International Network of Light Rail Cities19 Static Travel Information concept (2) The information column with modality, line number and destination The zone number and boundaries The (improved) departure times The route with intermediate stops/place names The line map List of destinations near the bus stop (and if possible a local map or map of district or town) The logo of the transport company on the departure time schedule and/or on the information panel and the express bus logo (red S) Public transport information and a service number

21. LiRa: the International Network of Light Rail Cities20 The (improved) departure times The route with intermediate stops/place names The logo of the transport company on the departure time schedule and/or on the information panel and the express bus logo (red S) Static Travel Information concept (3)

22. LiRa: the International Network of Light Rail Cities21 List of destinations near the bus stop (and if possible a local map or map of district or town) Static Travel Information concept (4)

23. LiRa: the International Network of Light Rail Cities22 At interchanges Static Travel Information concept (5)

24. LiRa: the International Network of Light Rail Cities23 Integrated train and bus information

25. LiRa: the International Network of Light Rail Cities24 Integrated train and bus information (2)

26. LiRa: the International Network of Light Rail Cities25 Prototypes November 2004 The information column with modality, line number and destination

27. LiRa: the International Network of Light Rail Cities26 Busshelter Gelderland 2005

28. LiRa: the International Network of Light Rail Cities27 Bikeshelter Gelderland 2005

29. LiRa: the International Network of Light Rail Cities28 Static Travel information 2005

30. LiRa: the International Network of Light Rail Cities29 UITP - travel information award

31. LiRa: the International Network of Light Rail Cities30 The Gelderland Travel Information concept was tested by a panel of travelers and a cross section from the Public Transport Platform Their comments and recommendations were noted and further developed by the project group Testing

32. LiRa: the International Network of Light Rail Cities31 Spin-off static travel information

33. LiRa: the International Network of Light Rail Cities32 Information on pillar Connexxion

34. LiRa: the International Network of Light Rail Cities33 Static Travel Information concept

35. LiRa: the International Network of Light Rail Cities34 Travel information in public domain Hospitals Library Horeca Tourism Municipal etc. Pilots 2005

36. LiRa: the International Network of Light Rail Cities35 About 600 new bus shelters filled with the new travel information system About 1000 new pillars with the new travel information system A complete evaluation of the new travel information concept (customers are very satisfied) Technical evaluation is ready. A few small improvements are integrated in the out roll of this project. Actions end Juli 2005 End 2006: 3000 bus shelters with the new system