1. Time to listen - embedding patient feedback in student assessment phase 1 pilot Dr Becky Wassall Clinical Lecturer in Dentistry rebecca.wassall@ncl.ac.uk @bexmoxon Divya Vedapuri MSc Computer Science d.vedapuri@ncl.ac.uk

2. Patient experience is now VERY visible Is feedback from patients important?

3. “Where appropriate, patient/peer/customer feedback should contribute to the assessment process”

4. Patient Experience is now centre stage

5. What we wanted 8 weeks Oct-Dec 2013 Paper based Questionnaires 10 per student 8 weeks Jan-Feb 2014 70 hours admin time Feb 2014 Student Progress Assessment Feb 2014 Feedback to Students

6. Developing Patient Feedback System Requirements elicitation Choosing right tools Regular meetings and feedbacks Continuous improvements How we did it

7. What we got Patient Feedback System User friendly Single click report generation Automated email communication with students User manual

8. What we found Patients….. Positive responses (‘very good’ & ‘excellent’) Free text comments wonderfully re-affirming Students….. 35 “Adopters”: ≥10 questionnaires 40 “Nearlys” : 7-9 questionnaires 18 “Resisters” : ≤6 questionnaires

9. What now? Teaching project Repeat cycle with e-portfolio review Research project Is engagement a marker for professionalism? Potential for product development We are ahead of the game GDC require every dental school to improve in this area