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Time to listen - embedding patient feedback in student assessment phase 1 pilot Dr Becky Wassall Clinical Lecturer in Dentistry

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Presentation on theme: "Time to listen - embedding patient feedback in student assessment phase 1 pilot Dr Becky Wassall Clinical Lecturer in Dentistry"— Presentation transcript:

1 Time to listen - embedding patient feedback in student assessment phase 1 pilot Dr Becky Wassall Clinical Lecturer in Divya Vedapuri MSc Computer Science

2 Patient experience is now VERY visible Is feedback from patients important?

3 “Where appropriate, patient/peer/customer feedback should contribute to the assessment process”

4 Patient Experience is now centre stage

5 What we wanted 8 weeks Oct-Dec 2013 Paper based Questionnaires 10 per student 8 weeks Jan-Feb hours admin time Feb 2014 Student Progress Assessment Feb 2014 Feedback to Students

6 Developing Patient Feedback System Requirements elicitation Choosing right tools Regular meetings and feedbacks Continuous improvements How we did it

7 What we got Patient Feedback System User friendly Single click report generation Automated communication with students User manual

8 What we found Patients….. Positive responses (‘very good’ & ‘excellent’) Free text comments wonderfully re-affirming Students….. 35 “Adopters”: ≥10 questionnaires 40 “Nearlys” : 7-9 questionnaires 18 “Resisters” : ≤6 questionnaires

9 What now? Teaching project Repeat cycle with e-portfolio review Research project Is engagement a marker for professionalism? Potential for product development We are ahead of the game GDC require every dental school to improve in this area


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