1. 3 OCTOBER 2012 GETTING STARTED

2. RULES FOR MBE Be early for every commitment Late arrivals waste everyone’s time Time is this year’s currency Lateness is poor business practice You are studying business excellence! Being late shows a lack of respect Treat every commitment as though it was for your next Chief Executive Officer

3. RULES FOR MBE Get involved in your studies Ask questions Speak out Challenge No private questions at the end of the class Colleagues do not benefit from your question or the answer Chinese proverb He who asks is a fool for 5 minutes, but he who does not ask remains a fool forever

4. MBE LEARNING ENVIRONMENT IDEA teams Blogging Feedforward

5. BOOK PURCHASE Each module has a reading list Some books are recommended for purchase The only essential purchase is: EFQM Excellence Model ISBN: 978-90-5236-501-5 Purchased through EFQM online bookshopEFQM online bookshop

6. QUALITY OF WRITTEN WORK See MBE homepage – Learning environmentLearning environment Reminder All written work submitted for assessment is checked for plagiarism

7. TIME MANAGEMENT You cannot manage time Everyone has 168 hours per week168 hours per week It Is how you manage yourself that matters Differentiate between what is urgent and what is important

8. STUDY WORKLOAD Project submission is 47 weeks from tomorrow, 4 th October, at 4 pm on 29 August 2013 8 core modules + 2 elective modules1000 hours Sensitivity analysis 1 project 900 hours Work 10% fasterWork 10% slower Total1900 hours 1710 hours2090 hours Zero holiday during the year47 weeks40.4 hr/week36.4 hr/week44.5 hr/week 2 weeks holiday during the year45 weeks42.2 hr/week38.0 hr/week46.4 hr/week 2 weeks not productive (for any reason)43 weeks44.2 hr/week39.8 hr/week48.6 hr/week

9. READING DO NOT READ!! Without a purpose, a question (written down) Without a note book and a pen READ CRITICALLY Why should you accept what the writer has written? Do all authors write the same thing? What are the differences? What are the trends? WHAT IS YOUR ANALYSIS? 70% of all the marks that you receive are for analysis.

10. Questions?