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PagerDuty Integrations Rey Ong March 2013
Copyright © 2013 AppDynamics. All rights reserved. Business Value
Copyright © 2013 AppDynamics. All rights reserved. Advanced Alerts Orchestration 3 AppDynamics OnlyAppDynamics With PagerDuty Email notification to a fixed set of emails Email notification to a on-call duty schedule that can be overridden for emergency Email notification has no notion of date or time On-call duty schedule has awareness of days of week and hour of day for rotations Policies can fire and notifications sent during maintenance time Notion of maintenance time to ignore bogus incidents Incidents are not escalated and simply continues to fire incidents Escalation policies automatically reassign incidents and escalate incidents Notifications are sent without a way of tracking the status of the event Dashboard of incidents with assignment and status SMS requires per SMS recipient setup SMS capability to 170 countries without configuration OOTB
Copyright © 2013 AppDynamics. All rights reserved. Value to Customers 4 Enterprise-grade alerting with personal preferences of contact methods Advanced orchestration features Automatic escalation management Built in maintenance time to block false positive incidents Integrates with multiple monitoring tools to form a single alert management interface
Copyright © 2013 AppDynamics. All rights reserved. What it looks like
Copyright © 2013 AppDynamics. All rights reserved. Incident Dashboard
Copyright © 2013 AppDynamics. All rights reserved. Escalation Policy
Copyright © 2013 AppDynamics. All rights reserved. On-call Duty Schedule: Multiple Rotating Teams
Copyright © 2013 AppDynamics. All rights reserved. On-call Duty Schedule: Schedule Preview
Copyright © 2013 AppDynamics. All rights reserved. Personalized Notification Rules and Methods
Copyright © 2013 AppDynamics. All rights reserved. Incident Details: Acknowledge, Reassign, and Resolve
Copyright © 2013 AppDynamics. All rights reserved. Integration
Copyright © 2013 AppDynamics. All rights reserved. Integration Package PagerDuty integration in Docs: http://docs.appdynamics.com/display/ACE/PagerDuty http://docs.appdynamics.com/display/ACE/PagerDuty
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