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© The Delos Partnership 2007 page 1 Learning how the supply chain works The Supply Chain Visibility Simulation
© The Delos Partnership 2007 page 2 The Supply Chain Exercise Objectives: Demonstrate the role of Customer Service in the Supply Chain Demonstrate impact of different functions and their relationships How to improve Supply Chain performance Objectives: Demonstrate the role of Customer Service in the Supply Chain Demonstrate impact of different functions and their relationships How to improve Supply Chain performance
© The Delos Partnership 2007 page 3 The Supply Chain Exercise Your Brief: You are the supply chain decision makers responsible for delivering superior supply chain performance Your Brief: You are the supply chain decision makers responsible for delivering superior supply chain performance
© The Delos Partnership 2007 page 4 The Supply Chain Exercise Objectives: Maximise Customer Service Minimise Cost Objectives: Maximise Customer Service Minimise Cost Measures: Back Orders Inventory level & Factory Utilisation Measures: Back Orders Inventory level & Factory Utilisation
© The Delos Partnership 2007 page 5 The Supply Chain Exercise Customers Market 1Market 2Market 3Market 4 Warehouse A Warehouse B Hub Factory Direct Shipment market Hub Factory
© The Delos Partnership 2007 page 6 Supply Chain Exercise – opportunity to review learning points [can be repeated if required] Is this a robust Supply Chain What went wrong? What changes would you make to meet the BAT guiding principles? Lessons Learnt? What actions are required to improve Customer Service and/or account management in BAT ?
© The Delos Partnership 2007 page 7 The Supply Chain Exercise Major Messages Communication is key Different policies will affect supply chain performance Customer service for each market is achieved through the right use of tools and processes. Performance measurement is there ot help improve the processes.
© The Delos Partnership 2003 Learning how the supply chain works - using Toy Bricks ! The Supply Chain Exercise.
Beer Game – Supply Chain Simulation Dr. CK Farn 2006 Spring.
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Organisational Effectiveness Consulting Achievements Organization Effectiveness Consulting is a full-service organizational development consulting team.
BOEING is a trademark of Boeing Management Company. Copyright © 2004 Boeing. All rights reserved. 1MCG Defence Project Management 2007 Royal.
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Chapter 15 Supply Chain Management McGraw-Hill/Irwin Copyright © 2012 by The McGraw-Hill Companies, Inc. All rights reserved.
Lean and Agile Vision 1 © The Delos Partnership 2003 Vision and Strategy Setting the Framework.
1 © The Delos Partnership 2003 Integrated Enterprise Planning Joining up all the pieces.
Competition & Positioning Slide 1 © The Delos Partnership 2005 Dairygold Workshop Competition Analysis & Tesco Positioning.
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OPERATIONS REVIEW Year 12 Business Studies. Role of Operations Management Operations is the key business function concerned with the transformation of.
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Vas SCT Model 1 © The Delos Partnership 2004 Supply Chain Techniques Choices to be made when deciding how to plan.
At the end of this chapter, students should be able to: Understand industrial logistics management concept Describe the elements and role of logistics.
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Strategic Suppliers Business Impact High Low Manage Supply Bottleneck Strategic Routine Leverage Action Plan Consider long-term contracts or service-life.
1 Competitive advantage and the ‘Three Cs’ Customers Needs seeking benefits at acceptable prices Value Assets and utilisation Company Assets and utilisation.
1 Supply Chain Management Supplemental to Chapter 6 Partnership (TEC5133)
Team Development Slide 1 © The Delos Partnership 2005 Supplier Relationship Management Module 4 – Project Team Development Vision & Strategy Supplier Interfaces.
Seminariumand University of Texas at Dallas School of Management © 2009 UT Dallas.
P3 Business Analysis. 2 Section E: Information Technology E1. Principles of E-business E2. E-business application – upstream supply chain management E3.
1 © The Delos Partnership 2004 Rewards and recognition Making sure that people are accountable for the measures.
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© The Delos Partnership 2007 page 1 Integrated Enterprise Leadership Overview of the process.
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Primark’s Ethical Trade Programme Katharine Kirk, Ethical Trade Director January 2010.
CHAPTER 11 Customer Relationship Management and Supply Chain Management.
Delivering Steps 2 Success Key challenges and opportunities to building partnerships, working together and achieving results.
© 2004 Prentice-Hall, Inc Chapter 17 Information Technology in the Supply Chain Supply Chain Management (2nd Edition)
Syn Lean and Agile Innovation 1 © The Delos Partnership 2005 Lean and Agile Applying the ideas to the Design side.
What is Strategic Sourcing? Page 1 Definition: A systematic and fact-based approach for consolidating an organization’s spend with high-quality vendors.
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GKN Driveline Energy Reduction Initiative The GKN Way.
Supply Chain 1. 2 What is Global Supply Chain A Supply chain that transforms a group of ad hoc and often fragmented processes, from a variety of globally.
Copyright © 2013 McGraw-Hill Ryerson Limited Slides by Sam Lampropoulos, George Brown College CHAPTER 13 Global Sourcing and Procurement Global Sourcing.
ADVANCED MANAGEMENT PROGRAM FINAL REVIEW Katarzyna Zygmuntowicz September 2012.
Primary Benefit Types Value Discipline Benefits – Operating Excellence Reduce Cost Reduce Risk – Product Leadership Increase Revenue – Customer Intimacy.
Designing Distribution Networks and Applications to E-Business Fall, 2014 Supply Chain Management: Strategy, Planning, and Operation Chapter 4 Byung-Hyun.
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Scottish Procurement - Simplifying the Process using Best Practice and eTools Lawrie Willcox – Procurement Capability Development Manager Scottish Procurement.
ISSUES SURROUNDING SINGLE SOURCING OF SUPPLIERS. Lead times and on-time delivery Quality and quality assurance Flexibility Location Price Product or service.
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