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Dr. Kenneth Kee/27.01.2005 Source: Covey, S. R. (2004), The 8 th Habit, From Effectiveness to Greatness, Simon & Schuster: Sydney. Reviewed and summarized.

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Presentation on theme: "Dr. Kenneth Kee/27.01.2005 Source: Covey, S. R. (2004), The 8 th Habit, From Effectiveness to Greatness, Simon & Schuster: Sydney. Reviewed and summarized."— Presentation transcript:

1 Dr. Kenneth Kee/ Source: Covey, S. R. (2004), The 8 th Habit, From Effectiveness to Greatness, Simon & Schuster: Sydney. Reviewed and summarized by : Dr. Kenneth Kee, 27 th January, 2005.

2 Dr. Kenneth Kee/ Source: Stephen R. Covey (2004), The 8th Habit, From Effectiveness to Greatness, Simon & Schuster Australia, Sydney, pages Growth and Development TO LEARN (MIND) TO LEAVE A LEGACY (SPIRIT) Meaning and Contribution TO LOVE (HEART) Relationship TO LIVE (BODY) Survival THE WHOLE-PERSON PARADIGM

3 Dr. Kenneth Kee/ Stephen R. Covey (2004), The 8 th Habit, From Effectiveness to Greatness. Mission statements and strategic priorities that are developed in a rush by those at the top and then announced are forgotten. Without involvement or strong identification, there will be no commitment.

4 Dr. Kenneth Kee/ FOUR ORGANIZATIONAL REALITIES: k Market realities - how do people in your organization or team perceive the marketplace? What is the larger political, economic & technological context? What are the competitive forces? What are the trends & characteristics of the industry? What about the possibility of disruptive technologies & disruptive business models that could make obsolete the entire industry or basic traditions? k Core Competencies - what are your strengths? k Stakeholders Wants & Needs – what do they really want & need? What are their issues, problems and concerns? What do their customers want & need? What is the market reality of the industry in which they operate? What possible technologies or business models could disrupt them or make them obsolete? What about the owners, those that have supplied the capital or paid the taxes – what are their wants & needs. What about the associates, the employees, your coworkers – what are their wants & needs? What about all the suppliers, distributors & dealers-the entire supply chain? k Values - What are these peoples values? What are your values? What is the central purpose of the organization? What is its central strategy in accomplishing that purpose? What are the values that are to serve as guidelines?

5 Dr. Kenneth Kee/ FOUR NEEDS OF ORGANIZATION: 1.SURVIVAL – financial health (BODY) 2.GROWTH & DEVELOPMENT – economic growth, customer growth, innovation of new products & services, increasing professional & institutional competency (MIND) 3.RELATIONSHIPS – strong synergy, strong external networks & partnering, teamwork, trust, caring, valuing differences (HEART) 4.MEANING, INTEGRITY, & CONTRIBUTION – serving & lifting all stakeholders: customers, suppliers, employees & their families, communities, society-making a difference in the world (SPIRIT)

6 Dr. Kenneth Kee/ NO MARGIN, NO MISSION Mission / No Margin ¦ High empowerment ¦ High level of trust ¦ Low turnover ¦ Passionate ¦ Loyal ¦ Service oriented ¦ May lack systematic approach ¦ No structure, systems, & processes ¦ Lofty goals with little execution ¦ No profitability ¦ No scalability ¦ No ROI Margin / No Mission K Scalable K Recognizes financial position K Strong strategic approach K Very clear structures, systems, & processes (might not be useful & aligned) K High turnover K Low trust K Burnout K Low engagement K Low empowerment K Task oriented K Myopic focus

7 Dr. Kenneth Kee/ THE PRINCIPLE-CENTERED CORE OF ORGANIZATIONS WHY / WHO MISSION (Purpose, Vision, Values) WHAT CORE Passionate, Focus and Execution HOW / WHEN LINE OF SIGHT STRATEGY (Accountability)

8 Dr. Kenneth Kee/ What is holding back EMPOWERMENT? – Survey of 3,500 managers Managers afraid to let go 97% Misaligned systems 93% Manager lacks skills 92% Employee lacks skills 80% Employees dont want responsibility 76% Manager too busy 70% Management too controlling 67% Lack of company vision 64% Employees dont trust manager 49% Employees lack integrity 12%

9 Dr. Kenneth Kee/ ROLES OF LEADERSHIP ARE 4 QUALITIES OF PERSONAL LEADERSHIP 1.VISION path-finding 2.CONSCIENCE modeling 3.PASSION empowering 4. DISCIPLINE aligning The Greek philosophy of INFLUENCE: 1.ETHOS - Trust 2.PATHOS – Seek first to understand 3.LOGOS – Then to be understood


11 Dr. Kenneth Kee/ SYSTEMS, STRUCTURES AND PROCESSES Covey (2004), People are the programmers and systems are the program, hence, people are ultimately responsible for those systems. Systems and structures are things, they are programs. They have no freedom to choose. So Leadership still comes from people. People design systems, and all organizations get the results they are designed and aligned to get. Systems, structures and processes must remain flexible so that they can adjust to those changing realities.

12 Dr. Kenneth Kee/ EFFECTIVENESS Covey (2004), Effectiveness is the balance between production of desired results (P) and production capability (PC). In other words, it is the golden eggs that people want and the golden goose that lays them. Sometimes, we call this the P/PC Balance. The essence of effectiveness is achieving the results that you want in a way that enables you to get even more of those results in the future.

13 Dr. Kenneth Kee/ WIN-WIN Covey (2004), In an organization, win-win means that there is an explicit overlapping of the needs of the organization (financial health, growth and development, synergistic relationships with stakeholders and meaning/contribution) with the 4 needs of the individual (physical – economic, mental – growth and development, social/emotional – relationships and spiritual – meaning and contribution).

14 Dr. Kenneth Kee/ FOUR ROLES OF LEADERSHIP: Inspires trust without expecting it. (Personal Moral Authority) Creates order without demanding it. (Visionary Moral Authority) Nourishes both vision & empowerment without proclaiming it. (Institutional Moral Authority) Unleashes human potential without externally motivating it. (Cultural Moral Authority) 1.MODELING 2.PATHFINDING 3.ALIGNING 4.EMPOWERING

15 Dr. Kenneth Kee/ OLD INDUSTRIAL AGE CONTROL MODEL AND NEW KNOWLEDGE WORKER AGE RELEASE/EMPOWERMENT MODEL ISSUE OLD INDUSTRIAL AGE MODEL NEW KNOWLEDGE WORKER AGE RELEASE/EMPOWERMENT MODEL Leadership A position (formal authority) A choice (moral authority) Management Control things & people Control things, release (empower) people Structure Hierarchical, bureaucratic Flatter, boundary-less, flexible Motivation External, carrot and stick Internal - whole person Performance Appraisal External, sandwich technique Self-evaluation using 360 degree feedback Information Primarily short-term financial reports Balance Scoreboard (long & short term) Communication Primarily top-down Open: Up / Down / Sideways Culture Social rules / more of the workplace Principle-centered values & economic rules of the marketplace Budgeting Primarily top-down Open, flexible, synergistic Training & Development Sideshow, skill-oriented, expendable Maintenance, strategic, whole person, values People Expense on P & L, asset lip service An investment with highest leverage Voice Generally unimportant for most Strategic for all, complimentary, team Source: Stephen R. Covey (2004), page 245.

16 Dr. Kenneth Kee/ EXECUTION GAPS OF INDUSTRIAL AGE CAUSE AND KNOWLEDGE WORKER AGE SOLUTION EXECUTION GAPS INDUSTRIAL AGE CAUSE KNOWLEDGE WORKER AGE SOLUTION Clarity Announcing Identification and/or Involvement Commitment Selling Whole Person in a Whole Job Translation Job description Aligning Goals for Results Enabling Carrot & Stick (people as expense) Aligning Structure and Culture Synergy Cooperate! 3 rd Alternative Communication Accountability Sandwich Technique PA Frequent, Open, Mutual Accountability, re: Compelling Scoreboard Source: Stephen R. Covey (2004), page 276.

17 Dr. Kenneth Kee/ PERSONAL GREATNESS Vision, Discipline, Passion, Conscience The 7 th Habit ORGANIZATIONAL GREATNESS Vision, Mission, Values Clarity, Commitment, Translation, Synergy, Enabling, Accountability LEADERSHIP GREATNESS The 4 Roles of Leadership Modeling, Path-finding, Aligning, Empowering The 8 th Habit SWEET SPOT (4 DX) Source: Stephen, R. Covey (2004), page 280. PRINCIPLE-CENTERED FOCUS AND EXECUTION

18 Dr. Kenneth Kee/ THE 4 DISCIPLINES OF EXECUTION (4DX) DISCIPLINE 1: Focus on the Wildly Important Goals (WIGs). DISCIPLINE 2: Create a Compelling Scoreboard. DISCIPLINE 3: Translate Lofty Goals into Specific Actions. DISCIPLINE 4: Hold each other accountable – All of the Time.

19 Dr. Kenneth Kee/ CREATING A SCOREBOARD * The Current result (WHERE WE ARE NOW) * The Target result (WHERE WE NEED TO BE) * The Deadline (BY WHEN)

20 Dr. Kenneth Kee/ TRIAGE REPORTING Triage Reporting – everyone reports quickly on the vital few issues, leaving the less important issues for another time. The focus is on key results, major problems, & high- level issues. This doesnt mean that only urgent issues are discussed. It means that only important issues are discussed, even if some of these issues are not urgent. EFFECTIVE ACCOUNTABILITY SESSIONS TYPICAL STAFF MEETINGS (TRIAGE REPORTING) Quick reporting of vital few issues Death March around the room where people feel pressure to talk with everyone else checks out Review of scoreboard No measures of progress Follow-up No follow-up Mutual accountability Only manager holds people accountable People openly report struggles & failures People hide their struggles and failures Celebration of success Focusing only on problems

21 Dr. Kenneth Kee/ LEVEL 1 Highly Capable Individual Makes productive contributions through talent, knowledge, skills, & good work habits LEVEL 2 Contributing Team Member Contributes to the achievement of group objectives; works effectively with others in a group setting LEVEL 3 Competent Manager Organizes people & resources toward effective & efficient pursuit of predetermined objectives LEVEL 4 Effective Leader Catalyzes commitment to & vigorous pursuit of a clear & compelling vision, stimulates the group to high performance standard LEVEL 5 LEVEL 5 EXECUTIVE Builds enduring greatness through a paradoxical combination of personal humility plus professional will THE LEVEL 5 HIERARCHY Source: Jim Collins (2001), page 20.

22 Dr. Kenneth Kee/ LEADERSHIP AS A…. POSITION (Formal Authority) CHOICE (Moral Authority) Might makes right Right makes right Loyalty above integrity Integrity is loyalty To get along, go along Stubborn refusal The wrong is in getting caught The wrong is doing wrong The top people dont buy it Ethos, Pathos, Logos The top people dont live it Be a model, not a critic Image is everything To be rather than to seem No one told me Ask; recommend I did what you told me to; it didnt work, now what? I intend to There is only so much There is enough to spare

23 Dr. Kenneth Kee/ MANAGING PEOPLE AS THINGS Industrial Age Response to the 4 Chronic Problems BOSS Rules Control EFFICIENCY The leader knows best and makes all the important decisions Dont need to see the future; need only to do what is told and follow the rules Systems must be designed to get work done efficiently Workers cannot be trusted; without the carrot & stick not much good will happen Source: Stephen R. Covey (2004), page 112.

24 Dr. Kenneth Kee/ SET DIRECTION (Vision, Customers, Future) DEMONSTRATE PERSONAL CHARACTER (Habits, Integrity, Trust, Analytical Thinking) MOBLIZE INDIVIDUAL COMMITMENT (Engage others, Share power) ENGENDER ORGANIZATIONAL CAPABILITY (Build teams, manage change) WHAT DO SUCCESSFUL LEADERS DO? Source: Steven R. Covey (2004), page 115.

25 Dr. Kenneth Kee/ FOUR PRIMARY MANAGEMENT PRACTICES: 1.STRATEGY – devise and maintain a clearly stated, focused strategy. 2.EXECUTION – develop and maintain flawless operation execution. 3.CULTURE – develop and maintain a performance-oriented culture. 4.STRUCTURE – build and maintain a fast, flexible, flat organization.

26 Dr. Kenneth Kee/ PRINCIPLES EMBODIED IN THE 7 HABITS HABIT PRINCIPLE Ê BE PROACTIVE Responsibility/Initiative Ë BEGIN WITH THE END IN MIND Vision/Values Ì PUT FIRST THINGS FIRST Integrity/Execution THINK WIN-WIN Mutual Respect/Benefit Î SEEK FIRST TO UNDERSTAND, Mutual Understanding THEN TO BE UNDERSTOOD » SYNERGIZE Creative Cooperation & Collaboration SHAPEN THE SAW Renewal

27 Dr. Kenneth Kee/ THE FIVE MAIN COMPONENTS OF EMOTIONAL INTELLIGENCE (EQ) 1.SELF-AWARENESS – Be proactive 2.PERSONAL MOTIVATION – Begin with the end in mind 3.SELF-REGULATION – Put first things first, Sharpen the saw. 4.EMPATHY – Seek first to understand, then to be understood. 5.SOCIAL SKILLS – Think win-win, Seek first to understand, then to be understood, Synergize.

28 Dr. Kenneth Kee/ THE FIVE MAIN COMPONENTS OF EMOTIONAL INTELLIGENCE (EQ) - CONTINUE 1.SELF-AWARENESS – our freedom to choose, is the heart of habit, be proactive. We are aware of the space between stimulus & response, we are aware of our genetic, biological inheritance, our upbringing, & of the environmental forces around us. 2.PERSONAL MOTIVATION – this is the basis of our choices, that is, we decide our highest priorities, goals & values. This is our most fundamental decision. 3.SELF-REGULATION – once we decide our priorities, we live by them. This is the habit of integrity, self-mastery, of doing what we intend to do & living by our values. 4.EMPATHY – this seek first to understand, then to be understood. It is learning to understand our own selves & getting into the heads & hearts of other people. It is becoming socially very sensitive & aware of the situation before attempting to be understood, influence others, or make decisions or judgments. 5.SOCIAL COMMUNICATION SKILLS – this is to think in terms of mutual benefit & mutual respect, to strive for mutual understanding in order to have creative cooperation.

29 Dr. Kenneth Kee/ DEVELOPING THE THREE MAIN COMPONENTS OF SPRITUAL INTELLIGENCE (SQ) 1.INTEGRITY – being true to ones highest values and conscience. 2.MEANING – a sense of contribution to people and causes. 3.VOICE – aligning work with ones unique calling and gifts.

30 Dr. Kenneth Kee/ DEVELOPING THE THREE MAIN COMPONENTS OF MENTAL INTELLIGENCE (IQ) 1.Continuous, Systematic, Disciplined Study & Education. 2.Cultivation of Self-Awareness – making assumptions explicit. 3.Learning by Teaching & Doing.

31 Dr. Kenneth Kee/ Covey (1990), in organization, people usually perform one of three essential roles: producer, manager, or leader. Each role is vital to the success of the organization…If there is no producer, great ideas, and high resolves are not carried out. The work simply doesnt get done. Where there is no manager, there is role conflict and ambiguity; everyone attempts to be a producer working independently, with few established systems or procedures. And if there is no leader, there is a lack of vision and direction. People begin to loose sight of their mission…Although each role is important to the organization, the role of the leader is the most important. Without strategic leadership, people may dutifully climb the ladder of success, but discover, upon reaching the top rung, that the ladder is leaning against the wrong wall. INSIGHT ON LEADERSHIP

32 Dr. Kenneth Kee/ Turner, D. (1998), Liberating Leadership, A Managers Guide to the New Leadership, Excel Books, New Delhi. L means liberates E means encourages and supports A means achieves purpose D means develops people and teams E means example-setting R means relationship building-building through trust INSIGHT ON LEADERSHIP - continue

33 Dr. Kenneth Kee/ DIFFERENCES BETWEEN LEADERSHIP AND MANAGEMENT LEADERSHIP MANAGEMENT People Things Spontaneity, serendipity Structure Release, empowerment Control Effectiveness Efficiency Programmer Program Investment Expense Principles Techniques Transformation Transaction Principle-centered power Utility Discernment Measurement Doing the right things Doing things right Direction Speed Top line Bottom line Purposes Practices On the systems In the systems

34 Dr. Kenneth Kee/ DIFFERENCES BETWEEN LEADERSHIP AND MANAGEMENT - CONTINUE LEADERSHIP MANAGEMENT Getting people to to want to do what Getting people to do what needs to be done needs to be done The leader innovates The manager administers The leader is an original The manager is a copy The leader develops The manager focuses on systems & structures The leader inspires trust The manager relies on control The leader has a long-range perspective The manager has a short-range view The leader asks what and why The manager asks how and when The leader has his eye on the horizon The manager has his eye on the bottom line The leader originates The manager imitates The leader challenges the status quo The manager accepts the status quo The leader is his own person The manager is the classic good solider Leaders do the right thing Managers do thing right Leadership is about coping with change Management is about coping with complexity Leadership is an interactive process Management is a transactional process

35 Dr. Kenneth Kee/ MYTH - Carrot and stick – the Jackass theory is the best form of motivation (Old Paradigm) REALITY - Carrot and stick motivation is animal psychology. People have the power to choose. You can buy someones back, but not their heart and mind. You can buy their hands, but not their spirit. (New Paradigm) MOTIVATION


37 Dr. Kenneth Kee/ SUSTAINING SUPERIOR ORGANIZATIONAL PERFORMANCE Sustained Superior Performance Achieving ResultsBuilding Capacity Execution of Key Priorities Leadership and Management Development Individual Effectiveness

38 Dr. Kenneth Kee/ I am your constant companion. I am your greatest helper or heaviest burden. I will push you onward and drag you down to failure. I am completely at your command. Half the things you do you might just as well turn over to me, and I will be able to do them quickly, correctly. I am easily managed – you must merely be firm with me. Show me exactly how you want something done, and after a few lessons I will do it automatically. I am the servant of all great people; and alas, of all failures as well. Those who are failures, I have made failures. I am not a machine, though I work with all the precision of a machine plus the intelligence of a human being. You may run me for a profit or turn me for ruin – it makes no difference to me. Take me, train me, be firm with me, and I will place the world at your feet. Be easy with me and I will destroy you. Who am I? I am HABIT - ANONYMOUS HABIT

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