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SAP® Event Management rapid-deployment solution for order tracking and exception management Solution Details.

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Presentation on theme: "SAP® Event Management rapid-deployment solution for order tracking and exception management Solution Details."— Presentation transcript:

1 SAP® Event Management rapid-deployment solution for order tracking and exception management
Solution Details

2 Contents Introduction to SAP Rapid Deployment Solutions
Overview of the Solution Solution in Detail Order Tracking and Exception Management for Sell-from-Stock Order Tracking and Exception Management for Purchase-to-Order Order Tracking and Exception Management for Make-to-Order Service Delivery Technical Details

3 Introduction to SAP Rapid Deployment Solutions

4 Today’s reality… Statistics state that up to 70% of IT projects run late, over-budget, or do not meet planned goals…Consequently, implementation risk is a critical factor… From “Introducing Packaged Solutions” by Michael Krigsman Now when companies think about implementing an application, they really want to implement an integrated solution. Henry D. Morris, Senior Vice President of Worldwide Software and Services, IDC Customers today want choices in how they scope, configure, and deploy business software. Peter M. Russo, Managing Director of Pierre Audoin Consultants

5 You want to… … ensure the most predictable and fastest time to business value … deliver the integration the business demands to start and grow without compromises … choose from a modular ready to use portfolio of solution, deployment and pricing options

6 SAP Rapid Deployment Solutions
SAP and a global partner ecosystem offer Rapid Deployment Solutions to meet specific business needs… Software Quickly address the most urgent business processes Content SAP best practices, templates and tools make solution adoption easier Enablement Guides and educational material speed end user adoption Service Fixed scope and price provides maximum predictability and lowers risk SAP Rapid Deployment Solutions Service Software Enablement Content Rapid Deployment Solutions

7 SAP Rapid Deployment Solutions
… which allow predictability, out-of-the-box integration and adoption choices as business demands Predictability Fast value in days/weeks Fixed cost and fixed best practice scope Integration Integrated start and growth options Immediate and future IT and business processes landscape integrity Choice Modular packages to meet specific business needs and allow individual adoption paths Flexible licensing and deployment options SAP Rapid Deployment Solutions

8 Why have customers chosen SAP Rapid Deployment Solutions?
15% 8 4 Reduction in project costs Weeks to go-live Week implementation

9 Delivered by SAP or qualified partners
Large Global Partner Ecosystem maximizes availability of and choice within the Rapid Deployment Solutions portfolio System integrators and value-added resellers provide industry and LoB specific capabilities and expertise Cloud partners provide the deployment options to match your business needs

10 SAP Rapid Deployment Solutions define a new standard for business solution adoption across the SAP Portfolio Solution Portfolio Industry & LoB Deployment Innovations Business Solutions On demand Mobility Analytics On premise HANA Technology On device

11 SAP Rapid Deployment Solutions support all use cases along your adoption path
Predictability Integration Choice From zero to ERP baseline in one go Industry & geography-ready Start New business and user capabilities – that fit with your existing footprint LoB or industry-specific, mobile, business analytics, collaboration Grow, extend, innovate

12 Get the most out of your business – NOW!
Quickly meeting your most pressing business needs on unprecedented predictability to adopt and manage business solutions Enabling strategic business adoption paths with out-of-the-box integration for start and grow options as your business demands Giving choice by providing a modular and well defined portfolio of solution options together with a Global Partner Ecosystem

13 Overview of the solution

14 Sophisticated tracking & tracing – quick and affordably
SAP Event Management Cost Fire fighting, demurrage and expedition costs, high safety buffers and operation efforts Visibility Offers visibility on processes, assets as well as performance along your entire supply chain Time Cycle time, undetected delays, late delivery Extensive tracking & tracing SAP EM allows process monitoring, automated exception resolution, proactive alerting as well as extensive reporting - in one single solution Risk No risk awareness due to lack of visibility. Little transparency on issues in your order-to-cash cycles

15 Business process scope covered
SAP ERP application* SAP EM application Sales order Production Delivery Purchase Shipment Billing Payment For each sales order item, the relevant attributes and milestones are reflected Automatic confirmation of events through seamless integration with SAP ERP Pre-defined reaction to unexpected and overdue events, including exception notification to stakeholders Visibility through an easy-to-use and role-based Web UI * Not covered in rapid-deployment solution scope, except for all set up activities for the communication and extraction of data to SAP Event Management.

16 Benefits for you Transparency Performance Indicators
This rapid-deployment solution helps you to: You can measure the success: Transparency Increase customer satisfaction by improved transparency and meeting your customer’s expectation regarding on-time, in-full deliveries Performance Indicators Increase customer service and satisfaction and reduce operation costs through visibility in your order fulfillment processes Management by exception Reduce process handling costs due to management by exception, instead of monitoring smoothly running processes

17 Solution In Detail Business Processes 1
Solution In Detail Business Processes Order Tracking and Exception Management for Sell-from-Stock 2. Order Tracking and Exception Management for Purchase-to-Order 3. Order Tracking and Exception Management for Make-to-Order

18 Solution In Detail Business Processes 1
Solution In Detail Business Processes Order Tracking and Exception Management for Sell-from-Stock 2. Order Tracking and Exception Management for Purchase-to-Order 3. Order Tracking and Exception Management for Make-to-Order

19 Order Tracking and Exception Management for Sell-from-Stock: Scope and Benefits
Tracks the basic order fulfillment and settlement document chain consisting of sales order, deliveries, shipments (optional), invoice and payment. Monitors that events happen -or don’t happen- as planned, and allows reacting to expected and unexpected events. Triggers alerts in case of deviation s from the plan to inform the respective stakeholders. Offers a flexible Web UI to get a fast and effective overview of the different statuses during the business process. Using a wide range of selection criteria, you can search for those sales orders you are currently interested in. Get transparency to all major milestones in an sell from stock process Improve efficiency in your sales fulfillment processes through status tracking Improve customer service through advanced transparency Management by exception: lets you focus on your really important tasks, instead of monitoring smoothly running processes

20 Order Tracking and Exception Management for Sell-from-Stock
Key process flows covered Creating a representation for each relevant sales order item Reporting set and release of credit, billing and delivery blocks Reporting delivery creation and the corresponding goods issue event. Reporting an unexpected event in case of a change of the delivery quantity Reporting shipment plan, shipment start and end as optional events in case these are available within SAP ERP as well as a shipment delay by the forwarding agent from the SAP EM Web UI as an unexpected event Reporting billing creation and the transfer to accounting Reporting incoming payment Consolidated event overview list of the sell-from-stock scenario

21 Solution In Detail Business Processes 1
Solution In Detail Business Processes Order Tracking and Exception Management for Sell-from-Stock 2. Order Tracking and Exception Management for Purchase-to-Order 3. Order Tracking and Exception Management for Make-to-Order

22 Order Tracking and Exception Management for Purchase-to-Order: Scope and Benefits
In this process further steps are tracked in addition to the steps covered in the order tracking and exception management process for sell-from-stock (prerequisite to implement this scenario) The process starts again with the sales order creation; however, before creating the delivery, a purchase process takes place The following expected events: purchase order create and purchase order goods receipt are included in this solution Enlarge transparency to all major milestones in a sell-from-stock scenario A combination of the different process variants is possible on sales order item level

23 Order Tracking and Exception Management for Purchase-to-Order
Key process flows covered Creating a representation for each relevant sales order item Reporting set and release of credit, billing and delivery blocks Reporting purchase order creation and according goods receipt. Reporting the unexpected events purchase order change and purchase order cancellation Reporting delivery creation and the corresponding goods issue event. Reporting an unexpected event in case of a change of the delivery quantity Reporting shipment plan, shipment start and end as optional events in case these are available within SAP ERP as well as a shipment delay by the forwarding agent from the SAP EM Web UI as an unexpected event Reporting billing creation and the transfer to accounting Reporting incoming payment Consolidated event overview list of the purchase-to-order scenario

24 Solution In Detail Business Processes 1
Solution In Detail Business Processes Order Tracking and Exception Management for Sell-from-Stock 2. Order Tracking and Exception Management for Purchase-to-Order 3. Order Tracking and Exception Management for Make-to-Order

25 Order Tracking and Exception Management for Make-to-Order: Scope and Benefits
In this process further steps are tracked in addition to the steps covered in the order tracking and exception management process for sell-from-stock (prerequisite to implement this scenario) The process starts again with the sales order creation; however, before creating the delivery, a production process takes place Additional events for production like production release or production finish as well as some unexpected events are available Enlarge transparency to all major milestones in a make-to-order scenario A combination of the different process variants is possible on sales order item level

26 Order Tracking and Exception Management for Make-to-Order
Key process flows covered Creating a representation for each relevant sales order item Reporting set and release of credit, billing and delivery blocks Reporting production creation, production release, start and end of the production process. Reporting the unexpected events production change and production cancel. Reporting delivery creation and the corresponding goods issue event. Reporting an unexpected event in case of a change of the delivery quantity. Reporting shipment plan, shipment start and end as optional events in case these are available within SAP ERP as well as a shipment delay by the forwarding agent from the SAP EM Web UI as an unexpected event Reporting billing creation and the transfer to accounting Reporting incoming payment Consolidated event overview list of the make-to-order scenario

27 Service Delivery

28 Go live in as little as four weeks
1 Start 2 Deploy 3 Run Expectations Project management Kick-off workshop participation Preparing technical infrastructure Mutually-approved scope document Working SAP system Implementation Testing Key User Training Successful rollout and adoption Configuration documentation User-acceptance testing Onsite and remote support Superior support to ensure smooth functioning Results Note: This slide represents a typical deployment. Exact details may differ according to solution.

29 Pre-defined Services for Rapid Deployment Solutions
Your path to Go-Live: fast, efficiently and at predictable cost Fixed-price Implementation Services Pre-defined Project Methodology Ready-to-use Accelerators 1 Start 2 Deploy Run 3 Project management Kick-off workshop participation Preparing technical infrastructure Accelerators / Deliverables Consulting Delivery Guide Project schedule WBS Service Delivery Model, roles and responsibilities Request for consultants template Process descriptions Process-flow-documents Kick-off presentation Consumption Guide Pre-delivery requirements and checklist Solution Realization Master Data Load Refinement Workshop & Refinement Realization Knowledge Transfer to Key Users Accelerators / Deliverables Installation guide Solution Documentation Solution Manager content Best-Practices content (pre-configuration) Configuration activities Consulting Delivery Guide Implementation Content Performance Tests End User Training Sign off of solution Go-Live Preparation Go-Live Post go-live support and activities Improvements and road map workshop Accelerators / Deliverables Test cases Deliverable acceptance forms Training Materials – Process-flow recordings etc. Go-Live Checklist Note: This slide represents a typical deployment. Exact details may differ according to solution.

30 Implementation methodology
1 Start Deploy 2 3 Run Configuration Guide Kickoff Workshop Project Schedule Scoping Questionnaire Check Lists Support Portal Note: This slide represents a typical deployment. Exact details may differ according to solution.

31 Project plan and timelines
1 Start 2 Deploy Run 3 Prepare Project Kick off workshop Select Options Check Installation Activate Solution Confirm Solution Acceptance Testing Train Key Users Set up Customer Data Transport End-user Training and Organisation Change Management Prepare Production Project Sign-off &Support SAP involvement Customer involvement Note: This slide represents a typical deployment. Exact details may differ according to solution. 31

32 Go Live in four Weeks SAP will deliver the following:
Hold a scoping workshop to understand your detailed requirements and finalize the detailed scope of the project together with you Maintain the configuration of the designed solution together with a detailed documentation of the implementation Review the coding templates together with you and check for necessary adjustments Train your key users for the set up which is provided with this rapid-deployment solution A special step-by-step guide describes each activity during the deployment

33 Key deliverables Activities in scope:
Provide Project Plan documentation Set up model RDS in customer's sandbox Conduct RDS Process Adoption Workshops Create Scoping document Support system landscape set up Configuration of SAP EM Testing support Training of project team members Cutover planning support Go-Live support Activities out of SAP scope: Installation of SAP EM system Set up of further system landscapes for quality, production etc. Custom development Integration to 3rd party/legacy systems Mobile infrastructure integration and setup Advanced analytics based on the extraction of SAP EM towards SAP NetWeaver Business Warehouse

34 Project team: SAP SAP Project Lead SAP Consultants
Serves as a central contact person, from project initiation to going live and support On the SAP side, responsible for functional project management, coordination, support and coaching of the customer’s project manager, and so on SAP Consultants Responsible for implementation of the agreed upon scope for the rapid-deployment solution

35 Project team: customer
Leading Project Manager Serves as a central contact person, from project initiation to going live and support On your side: responsible for functional and commercial project management, coordination, overall project controlling, preparation of steering committees, and so on Basis staff Especially responsible for the installation and administration of the development and productive system landscapes Functional department staff / key user Responsible for workshops, questions from SAP, end-user training, and possibly as a power user for simple configurations Specialized Staff (Optional) Responsible for further specialized areas such as customization and configuration

36 Technical Details

37 System requirements Software There are different options released:
SAP Event Management as an Add-On to SAP ERP: SAP EhP5 for SAP ERP 6.0 and SAP EhP1 for SAP Event Management 7.0 SAP EhP4 for SAP ERP 6.0 and SAP Event Management 7.0 SAP Event Management stand-alone: SAP Event Management 7.0 or SAP EhP1 for SAP Event Management 7.0 installed on SAP NetWeaver integrated with SAP ERP 6.0 or SAP EhP5 for SAP ERP 6.0 SAP Event Management as part of SAP EhP1 for SAP SCM 7.0 integrated with SAP EhP5 for SAP ERP 6.0 Hardware See Installation Guide for SAP Event Management – available at: Operating system See Installation Guide for SAP Event Management – available at: Database See Installation Guide for SAP Event Management – available at:

38 RDS EM for order tracking and exception management
The RDS is released for various SAP EM deployment options EM standalone options EM add-on options RDS EM OTE EM and ERP part RDS EM OTE EM and ERP part RDS EM OTE EM part RDS EM OTE ERP part RDS EM OTE EM part EhP1 for SAP EM 7.0 SAP EM 7.0 SAP EhP1 for SAP EM 7.0 SAP EM 7.0 EhP 5 for SAP ERP 6.0 RFC SAP EhP1 for SAP SCM 7.0 RFC RFC or RFC EhP 5 for SAP ERP 6.0 EhP 4 for SAP ERP 6.0 or EhP 2 for NetWeaver 7.0 EhP 1 for NetWeaver 7.0 SAP EM SAP ERP 6.0 SAP EM standalone on an SCM instance EM part of the RDS can be deployed almost fully automated Almost fully automated deployment of ERP part on ERP 6.05 Only manual deployment of ERP part on ERP 6.0 SAP EM standalone on a pure SAP NetWeaver EM part of the RDS can be deployed Almost fully automated on SAP EM 7.01 Only manually on SAP EM 7.0 SAP EM as add-on with SAP ERP 6.05 Almost fully automated implementation of the RDS SAP EM as add-on with SAP ERP 6.04 Only manual implementation of the RDS is supported Option 1 Option 2 Option 3 Option 4

39 System Landscape SAP ERP SAP EM Data flows Legend: Required components
SAP Solution Manager Tool-supported implementation of rapid-deployment solution SAP ERP SAP EM SAP ERP Server Sell-from-Stock Purchase-to-Order Make-to-Order SAP EM Core Services Rule Processor Event Controller Event Processor Expected Event Monitor Extraction of data via qRFC Data flows Legend: Required components Optional

40 SAP Rapid-Deployment solutions The fastest way to run your business better
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