Presentation on theme: "Case Studies at a Glance"— Presentation transcript:
1 Case Studies at a Glance Tablet PCMicrosoft Corporation
2 Steve Curtis Senior Vice President, Bank of America "The Tablet PC completely transformed the way I work with my remote teammates."Steve Curtis Senior Vice President, Bank of AmericaCustomer ProfileAmerica’s largest financial services networkBusiness GoalsIncrease worker collaborationImprove worker productivityReduce paper documentationSolutionWindows XP Tablet PC Edition with Office XPBenefitsIncreased productivity by 10%Improved collaborationEnabled paperless workday
3 BPCustomer ProfileThe world’s second largest integrated oil company, with revenues of U.S.$174 billion in 2002Business GoalsImprove employee productivityIncrease mobility and collaborationSolutionWindows XP Tablet PC Edition with Office XPBenefitsIncreases user productivity: two devices replace four or more itemsFrees users from their officesPromotes free flow of information and automation of business processes"We see the Tablet PC as a revolutionary productivity enhancer for BP employees ."Simon Orebi Gann Chief Information Officer, Integrated Supply and Trading,BP
4 GE Transportation Systems "This is a much more efficient way of collaborating with co-workers. Instead of printing out the drawing, marking it up by hand, and posting it on a bulletin board, a foreman can use the digital pen to make adjustments to the drawing right on the shop floor and then it immediately to the rest of the team ."Rusty AkersSystems AnalystGE Transportation SystemsCustomer ProfileOne of the world’s leading suppliers to the railroad, transit, and mining industriesBusiness GoalsImprove collaborationImprove worker productivitySolutionWindows XP Tablet PC Edition with Office XPBenefitsReduction in floor leaders’ time wasted walking between the shop floor and the officeImproved productivity for users by 10 percentImproved collaboration between coworkersSaved business managers up to two hours a day re-keying notes from meetings
5 Vice President, Aventis Information Solutions Customer ProfileA global pharmaceutical company employing nearly 70,000 peopleBusiness GoalsBring drugs to market more quicklyRemove paper-based data collectionImprove collaborationSolutionWindows XP Tablet PC Edition with Office XPBenefitsPotential savings of two hours a day in re-keying drug trial dataPotential cost savings of U.S. $7,200 per day per 100 clinical trail associatesPotential boost to chemist productivity“Tablet PCs have the potential to help people maximize their time away from their office by making all relevant knowledge available at the tip of a pen.”Peter LouposVice President, Aventis Information SolutionsAventis
6 Keith Morrow Chief Information Officer, 7-Eleven, Inc. Customer ProfileThe world’s largest convenience store operatorBusiness GoalsReduce cost of collecting store informationImprove worker productivityImprove store level dataSolutionWindows XP Tablet PC Edition with Office XPBenefitsReduced store survey’s by 75%$3 - $5 million in annual savingsImproved knowledge workers productivity"The Tablet PC will allow us to reduce resurvey work in the field by 50 to 75 percent, saving anywhere from $3 million to $5 million a year."Keith Morrow Chief Information Officer, 7-Eleven, Inc.
7 Director of Architecture Best BuyCustomer ProfileAmerica’s top digital technology and entertainment products retailerBusiness GoalsImprove worker communication while away from their desksImprove worker productivitySolutionWindows XP Tablet PC Edition with Office XPBenefitsIncreased Mobility with the full power of Microsoft’s most advanced operating systemNew digital pen and ink technology revolutionizes the way users interact with their PCsIncreased mobility, Increased productivity, without sacrifices“We are very excited about this technology. The Tablet PC can enable the transformation from the tethered workstation to the highly mobile platform of our corporate environment.”Michael FrankDirector of ArchitectureBest Buy, Inc..
8 Auto Insurance Specialists (AIS) Customer ProfileLargest California auto insurance brokerage with 400,000+ drivers insuredBusiness GoalsStreamline workflowImprove worker productivityImprove accuracy of data collectionReduce costsSolutionWindows XP Tablet PC Edition with Office XPBenefitsSaves over $100,000 in operating costsElectronically centralizes claim informationImproves executive productivityImproves field accuracy and productivity"The Tablet PC has a strong potential to revolutionize visual documentation in auto insurance applications and could lead to annual savings of several hundred thousand dollars."Rick Sandweiss Chief Information Officer, Auto Insurance Specialists
9 Appalachian Therapy Center Customer ProfileEmploys 25 physical therapists at four centers; 35,000 patient visits per yearBusiness GoalsImproved physician and nurse productivityMore accurate patient recordsCentralize patient care informationSolutionWindows XP Tablet PC EditionBenefits25 percent increase in per-visit billingsBetter documentation of patient progress$700,000 in additional annual billingsBetter Patient Care"We’ve seen at least a 25 percent increase in per-patient billing through elimination of ‘leakage’—that is, providing services that either aren’t billed for or that are incorrectly billed for ."Joe Black Chief Executive Officer, Appalachian Therapy Center
10 VP of Technology & Services Hire.com Customer ProfileA leading provider of “talent management” software and servicesBusiness GoalsEnhance collaboration between interviewsImprove worker productivityStreamline interview process and improve feedbackSolutionWindows XP Tablet PC Edition with Office 2003BenefitsReinforces the Hire.com brandHelps to recruit top quality hiresImproves efficiency of hiring processesAids compliance with fair hiring practices“Using the Motion Computing Tablet PC during the interview process allows interviewers to immediately submit feedback so that all parties can read candidate evaluations in real-time.”Steve DavisVP of Technology & Services Hire.com
11 CIO, Ingolstadt Hospital Customer ProfileGerman medical center serving a region of 500,000+ peopleBusiness GoalsReduce data paper data collectionImprove hospital worker productivityImprove accuracy of medical informationSolutionWindows XP Tablet PC Edition with Office 2003BenefitsReduced time admitting patients to the emergency ward by 6,000 hours annuallyReduces costs by stream-lining data flow and waiting times for patientsSaves €31,200 in time wasted searching for informationImproves patient care by reducing information gaps and improving service"Deployed on the ultra-mobile Tablet PC, the Microsoft Office System represents a paradigm shift in our ability to efficiently deliver patient care at Ingolstadt Hospital."Thomas KleemannCIO, Ingolstadt Hospital
12 Art Huggard Director of Digital Strategy, Solutia Customer ProfileA leader in specialty chemicalsBusiness GoalsUse electronic version of paper formsReduce cost of paper documentationImprove accuracy of clinical informationSolutionWindows XP Tablet PC Edition with Office 2003BenefitsEasier-to-create case report forms, contributing to an expected 50 percent reduction in setup time for each trialFewer work hours required per study, allowing Axio to complete 50 percent more studiesFewer data collection/transcription errors to investigateShorter cycle time for trial increases time under drug patent"We anticipate that [Tablet PC] will not only speed up the flow of information, but also reduce errors, saving everyone a significant amount of time and money."Art Huggard Director of Digital Strategy, Solutia
13 Manager of QA and Training Market Source“We’re primarily deploying Tablet PCs to people who go to a lot of meetings and travel a lot. This group takes advantage of the handwriting recognition and digital ink capabilities built into Windows XP Tablet PC Edition to take notes in meetings and store them electronically so that they can be quickly searched or sent in e‑mail.”Jim HibbardManager of QA and TrainingMarketSource LLCCustomer ProfileRecruits, trains, hires, deploys, and manages sales representativesBusiness GoalsImprove worker productivityFacilitate mobile communicationSolutionWindows XP Tablet PC EditionBenefitsEnhanced data accuracyIncreased sales rep productivityIncreased IT productivityReduced need for technical support
14 MIT"The Tablet PC is a ‘killer’ computer: powerful enough to complete the heavy number crunching, flexible enough to keep track of assignments and due dates, and compact enough to unobtrusively take it to meetings or into classrooms and lectures."John Williams Director, Intelligent Engineering Systems Laboratory, MITCustomer ProfileA leading research university with 900 faculty members and 10,000 studentsBusiness GoalsEnhance learning experienceIncrease collaborationFoster innovationSolutionWindows XP Tablet PC Edition with Office XPBenefitsPowerful technology supports a collaborative and creative design process.Mobility enhances the student learning experience
15 Gentiva Health Services "The freedom and mobility of a pen-based Tablet PC is particularly suited to home healthcare—it’s a natural transition from paper. Microsoft Ink performs better than any previous handwriting-recognition solutions we have tested."Mike Hannah Chief Technology Officer and Vice President of Information Technology, Gentiva Health ServicesCustomer ProfileThe largest provider of home health care services in North AmericaBusiness GoalsStreamline paperwork and data entryImprove worker productivityImprove Patient careSolutionWindows XP Tablet PC Edition with Office XPBenefitsHigher worker satisfaction and retentionIncreased productivityReduced data entry through automation
16 Vice President of Clinical Development, Merck "It was exhilarating to see the Tablet PC unlock the potential that was in the room."Jim Karkanias Executive Director, Operations, CDP, U.S. Human Health Division, MerckCustomer ProfileA leading pharmaceutical products and services companyBusiness GoalsDevice Consolidation (laptops and pda’s)Improve worker productivityStreamline clinical data collectionSolutionWindows XP Tablet PC Edition with Office XPBenefitsEnables a versatile, flexible, natural way to interact with a PCStreamlines processes and increases productivityImproves patient contactAnticipated return on investment within the first year“The Tablet PC allows us to collect information efficiently and effectively, walking wherever we may be walking within the halls of Merck”Bill KeaneVice President of Clinical Development, Merck
17 Joe Adoryan Director, CAFM Services, Wachovia Corporation Customer ProfileThe fourth-largest bank in the United States, with $324 billion in assetsBusiness GoalsReduce the reliance on paper formsImprove worker productivityAvoid errors in data entrySolutionWindows XP Tablet PC Edition with Office XPBenefits$500,000 in savings annually50% increase in productivity doing site surveysMore accurate survey information"The Tablet PC is improving the productivity of our project specialists by 50 percent. Now that they can enter site data directly into their Tablet PCs, we estimate that it takes half the time to complete a survey."Joe Adoryan Director, CAFM Services, Wachovia Corporation
18 Swedish HospitalThe unfettered mobility of using the tablet PCs provided doctors, triage nurses, and treatment nurses a discreet way to collect data from patients during exams and treatment.Customer ProfileA major Seattle area medical center and the region's hallmark for excellence in health careBusiness GoalsReduce the reliance on paper formsImprove healthcare worker productivityAvoid errors in data entrySolutionWindows XP Tablet PC Edition with Infopath 2003 and Sharepoint ServicesBenefits74% internal rate of return (IRR) and a payback of 13 months on its investment.Provide high-quality care for 10 percent more patients.Increase annual per-patient revenue at the hospital's First Hill facility by 3 percent.
19 Managing Director, Global Alliances BearingPointCustomer ProfileProvides business consulting and systems integration to Global 2000 and government organizationsBusiness GoalsEnhance productivity of highly mobile workforceImprove client collaboration and serviceGain competitive advantage with ability to deliver Tablet PC-based custom applications to clientsSolutionWindows XP Tablet PC Edition with Office XPBenefitsSaves an estimated 50 hours per year per consultantApplication development time slashed from 6 months to 6 weeks“BearingPoint believes the Tablet PC has the potential to revolutionize how governments conduct business.”Larry HermanManaging Director, Global AlliancesBearingPoint
20 Chief Administrative Officer Black & VeatchCustomer ProfileA leading global engineering, construction, and consulting companyBusiness GoalsStreamline paper-based information collection methodsDeploy solution that can survive the technology-unfriendly environment of a construction siteSolutionWindows XP Tablet PC Edition with Office XPBenefitsEliminates need to enter date twice—once on paper form and re-entered in computer databaseIncreases productivity approximately 8% on job sites“I no longer carry my PDA, have discontinued writing in my paper journal, and have retired my old PC—that’s how satisfied I’ve been with the Tablet PC.”David GuyotChief Administrative OfficerBlack & Veatch
21 Bechtel Customer Profile A global engineering-construction organization employing 50,000Business GoalsAutomate contract distribution and management onlineReduce time to complete and close contractsImprove field contract administrators productivitySolutionWindows XP Tablet PC Edition with Office XPBenefitsReduces contract close-out process by 25%, saving hours and in some cases days“We expect the Tablet PC to improve productivity in the Contracts Department, giving Bechtel a competitive advantage.”David MethotContract ManagerBechtel National, Inc.
22 Director, Enterprise Operations, EDSCustomer ProfileA leading global outsourcing services company with approx. 140,000 employees and U.S. $20 billion in revenueBusiness GoalsMeet computing needs of highly of mobile workforceReplace multiple computing devices and reduce need for synchronizationSolutionWindows XP Tablet PC Edition with Office XPBenefits15% increase in mobile workers productivityEasy to deployUnparalleled “anytime, anywhere” mobility“Introducing the Tablet PC to our work environment provides value to EDS. The combination of Office XP integration, mobility, and inking technology offers a total package to our users and in the future may replace the need for a laptop and PDA.”James CookDirector, Enterprise Operations,EDS
23 Leo Burnett One of the world’s largest advertising agencies “We’re ecstatic about the efficiency gains our teams are experiencing! LB Works could see an incremental $1.1 million in annual net profit from increased value-added billable hours.”Jeffrey J. Jones IIPresident and CEOLB WorksCustomer ProfileOne of the world’s largest advertising agenciesBusiness GoalsEnhance collaboration and streamline processesStay ahead of the competitionSolutionWindows XP Tablet PC Edition with Office XPBenefitsEstimate a US $1.1 million net revenue increase from additional billable hoursReduces time spent on administrative tasks including note transcriptionImproves customer service with “anytime, anywhere” accessEnhances collaboration and increases productivity
24 Chief Information Officer and Senior Vice President SafecoCustomer ProfileAn insurance and investment company with annual sales of approximately U.S.$6.8 billionBusiness GoalsImprove claim representative efficiency when producing accident diagramsReduce steps to incorporate diagrams in claims systemSolutionWindows XP Tablet PC Edition with Office XP and SQL ServerBenefitsExpects to increase claims representative productivity by 10%Estimates a two thirds reduction in time to produce a claims diagram“The Tablet PC will provide the real-time data entry and mobility required to process our claims more quickly than our competitors—and provide better customer service."Yom Senegor,Chief Information Officer and Senior Vice PresidentSAFECO Corporation