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Knowledge Management. Contents What is Knowledge ManagementWhat is Knowledge Management Knowledge Management EnablersKnowledge Management Enablers Approaches.

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Presentation on theme: "Knowledge Management. Contents What is Knowledge ManagementWhat is Knowledge Management Knowledge Management EnablersKnowledge Management Enablers Approaches."— Presentation transcript:

1 Knowledge Management

2 Contents What is Knowledge ManagementWhat is Knowledge Management Knowledge Management EnablersKnowledge Management Enablers Approaches to Transfer KnowledgeApproaches to Transfer Knowledge

3 Definition of Knowledge Knowledge is information that can be used to create value.Knowledge is information that can be used to create value. DataInformationKnowledgeActionResults

4 Personal KnowledgePersonal Knowledge Know-howKnow-how Know-whoKnow-who Know-whyKnow-why ExperienceExperience Data Descriptions Procedures Formulas Processes Types of Knowledge Tacit Explicit

5 Knowledge Management Systematic approaches to enable employees to find, understand and use knowledge to create value

6 Needs for Knowledge Management To be faster, better, & cheaperTo be faster, better, & cheaper Prevent reinventing the wheelPrevent reinventing the wheel Capture Lost knowledge due to transfer outCapture Lost knowledge due to transfer out Accelerate the development of individual and organization capabilityAccelerate the development of individual and organization capability

7 Business Outcomes Increase Innovation Enhanced Employee Capability Increase Customer Satisfaction Business Growth Process Improvement 38% 75% 88% 63% Outcomes realized as a result of Knowledge Management practice

8 Knowledge Management Enablers Knowledge Management Culture Measurement Technology Infrastructure

9 Company Culture Impediments No time to share Knowledge Unaware of the importance Unwillingness to share Sharing makes people less valuable Not invented here culture Many divisions/ silos Leadership does not care Mix

10 Knowledge Infrastructure Structured process and People Roles Creating, identifying and collecting Organizing and Sharing Adapting and Using Roles:Publishers Net work Member LibrariansRoles: Publishing coord. Knowledge Organizer Section Leader Roles:Facilitators Net work Leaders Teams

11 Information Technology Structured document repositoriesStructured document repositories Discussion databasesDiscussion databases Pointers to expertisePointers to expertise VideoconferencingVideoconferencing

12 Measurement Measuring ResultsMeasuring Results –Initiative impact on process outcomes Measuring ActivitiesMeasuring Activities –Accessing, contributing, utilizing frequency Types of measures

13 Knowledge Management Enablers Knowledge Management Culture Measurement Technology Infrastructure

14 Approaches to Transfer Knowledge Self-ServiceSelf-Service Knowledge Services & NetworksKnowledge Services & Networks Facilitated TransferFacilitated Transfer

15 Approaches to Transfer Knowledge Self- Service Knowledg e Services & networks Facilitate d transfer Fewer Fewer MoreMore Resources Required Results Achieved Explicit Tacit

16 Where do we go from here?

17 Getting Started SponsorshipSponsorship Technology SolutionTechnology Solution Pilots SelectionPilots Selection

18 Shell Pilot Communities Deepwater Depositional SystemsDeepwater Depositional Systems –geologists & reservoir engineers Seismic Detection of HydrocarbonsSeismic Detection of Hydrocarbons –geologists, reservoir engineers, petrophysicists Well EngineeringWell Engineering –drilling, production engineers

19 Regional group Lab Small group Global Coordinator Local Coordinator Global Community Structure Large local group


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