1. Knowledge Mapping: Navigating your way through the knowns and the unknowns What it is What it’s not A knowledge audit A one-time effort Visual knowledge architecture of your organization Reference for knowledge retention and transfer A way to depict complex and chaotic issues A tool for innovation management 8/26/20091Jane Maliszewski, ISKA LLC, 2009 Jane Maliszewski ISKA LLC Jane.maliszewski@iskallc.com

2. 8/26/2009Jane Maliszewski, ISKA LLC, 20092 Format shown is MindMap mapping software Types of Knowledge Maps

3. 8/26/2009Jane Maliszewski, ISKA LLC, 20093 Clinic Mobile Hospital Infectious Diseases Acute Care Crisis Response Public Health p l a d e i c b k h f o j ng m A knowledge source map showing nursing expertise in four specialty areas (public health, crisis response, acute care, infectious diseases) and three assignments (hospital, clinic, mobile team) Knowledge Source map (sample)

4. 8/26/2009Jane Maliszewski, ISKA LLC, 20094 AdminPatient care ClinicalSurgeryER JohnXXXXX AliceXXX PaulXXX TinaXXXX AngieXXX A knowledge asset map showing levels of expertise among interns in five major hospital functional areas. Knowledge Asset map (sample)

5. 8/26/2009Jane Maliszewski, ISKA LLC, 20095 Vitals/ Lab Meds Follow- up Diagnos -is Technical Records Hand- off Accur- acy Insur- ance Administrative Daily house- keeping Family Support Satisfac- tion Dietary Patient services A knowledge structure map showing skills needed to accomplish a certain job, in this case patient care. Patient Care proficiency Knowledge Structure map (sample)

6. 8/26/2009Jane Maliszewski, ISKA LLC, 20096 Knowledge Development map (sample) How do we prepare for emergency response to swine flu pandemic? Containment & Prevention First responders Community Relations Analysis Sustained response Use of kit bags Town Task Force Operations Quarantine procedures Field lab tests Contamination Control Current CDC policy and guidance Large scale evacuations Public health assessment Logistics Resupply Field Decontami nation Mobile Unit operations Skill mix/rotation schedule

7. 8/26/2009Jane Maliszewski, ISKA LLC, 20097 Process Knowledge Map Instructions: This form is used to describe the knowledge needed to accomplish the activities relating to the process. You may use more than one line to define the knowledge elements needed (column D) and then use the rest of the row to describe the characteristics relating to that specific knowledge element. Columns are explained in the comment blocks. Organization:Date: Process Name: Step #Process OwnerActivityWhat K is NeededWho Needs ItWho Has ItTacit or ExplicitPurpose and Issues it supports When/how refreshedHow K obtainedWho ValidatesDoc Name/#Forms Required Key contacts name, email, phone Degree of Gap between Need and Have Comments Knowledge Application map (sample)

8. 8/26/2009Jane Maliszewski, ISKA LLC, 2009 8 Knowledge Mapping for Complex Social Messes; A presentation to the “Foundations in the Knowledge Economy” at the David and Lucile Packard Foundation, July 16, 2001; http://www.stanford.edu/~rhorn/SpchPackard.html; By Robert E. Horn, Visiting Scholar, Stanford University; http://www.macrovu.com/GMMajordebates.htmlhttp://www.stanford.edu/~rhorn/SpchPackard.html Knowledge Complexity map (sample)

9. 8/26/2009Jane Maliszewski, ISKA LLC, 20099 Knowledge Mapping for Complex Social Messes; A presentation to the “Foundations in the Knowledge Economy” at the David and Lucile Packard Foundation, July 16, 2001; http://www.stanford.edu/~rhorn/SpchPackard.html; By Robert E. Horn, Visiting Scholar, Stanford University; http://www.macrovu.com/GMProStrategy.htmlhttp://www.stanford.edu/~rhorn/SpchPackard.html Knowledge Complexity map (sample)

10. Knowledge Mapping for Complex Social Messes; A presentation to the “Foundations in the Knowledge Economy” at the David and Lucile Packard Foundation, July 16, 2001; http://www.stanford.edu/~rhorn/SpchPackard.html; By Robert E. Horn, Visiting Scholar, Stanford University; http://www.macrovu.com/CCTMap%201.htmlhttp://www.stanford.edu/~rhorn/SpchPackard.html Jane Maliszewski, ISKA LLC, 200910 Knowledge Complexity map (sample)

11. 8/26/2009Jane Maliszewski, ISKA LLC, 200911 Knowledge Mapping for Complex Social Messes; A presentation to the “Foundations in the Knowledge Economy” at the David and Lucile Packard Foundation, July 16, 2001; http://www.stanford.edu/~rhorn/SpchPackard.html; By Robert E. Horn, Visiting Scholar, Stanford University; http://www.macrovu.com/GMUnknownterritory.htmlhttp://www.stanford.edu/~rhorn/SpchPackard.html Knowledge Complexity map (sample)

12. Knowledge Mapping Considerations Conduct via interviews/group sessions – For application mapping, critical to have agreed-upon ‘as-is’ process Many ways to chart ( visio, mindmap, spreadsheet, etc.) – Start with 2 facilitators, a chart pack, and post it notes Business value—what result do you expect from doing this? Keeping it up to date Senior leader support 8/26/2009Jane Maliszewski, ISKA LLC, 200912