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UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles.

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1 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 1 FOUNDATIONS OF MANAGEMENT Fall 2008 Reading Assignment Jones and George, Chapter 1 Appendix A, pp

2 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 2 INTRODUCTION Instructor Introduction Class Roster Syllabus Presentation –World Wide Web AccessWorld Wide Web Access –Texts and SubscriptionsTexts and Subscriptions –TestsTests –Course ObjectivesCourse Objectives –Course FormatCourse Format

3 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 3 Course Format Lecture-Discussion Foundation Simulation Game –Simulation Game Weekly –Group Stockholder Meetings Assignments You Are Subscribed to Chapter One Lecture

4 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 4 Initial Foundations Assignment –Register/Pay at Capsim.com –Review Student Guide and the Foundations Web Site resources –Download and save the Foundations.xle file –Using the Foundations.xls file complete at least four rounds of the Rehearsal process using the “Coach” feature

5 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 5 Foundations Team Setup Assignment –Gather as a team and Introduce yourselves –Share Contact Information Address Phone #’s Addresses (SNC and/or Other) –Designate Participants for Tutorial –Designate Team Meeting Time to Prepare your first trial decision

6 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 6 Topic of Management

7 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 7 Definition of Management –The attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources –The process of making decisions about the allocation of resources efficiently and effectively

8 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 8 Effectiveness vs. Efficiency EFFECTIVENESS –Accomplish desired goals and objectives –Doing the right thing EFFICIENCY –Ratio Concept –Output over Inputs –Getting more for less –Doing things right

9 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 9 Improving Efficiency The fewer the inputs required to produce a given output, the higher the efficiency of a production system. –A common measure of the organization’s efficiency of turning all of the inputs into outputs is called total factor productivity: Total Factor Productivity = Total Outputs/All Inputs –A comparison measure of a single input (such as labor) to total output is called partial productivity: Total Labor Productivity = Total Outputs/Direct Labor

10 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 10 Management is… EffectivenessEffectiveness EfficiencyEfficiency Getting work done through others The planning, organizing, leading, and controlling of human and other resources to achieve organizational goals effectively and efficiently (Jones & George)

11 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 11 Four Functions of Management

12 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 12 Planning Process of identifying and selecting appropriate goals and courses of action

13 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 13 Organizing Process of establishing a structure of working relationships in a way that allows organizational members to interact and cooperate to achieve organizational goals

14 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 14 Organizational Structure A formal system of task and reporting relationships that coordinates and motivates organizational members so that they work together to achieve organizational goals

15 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 15 Leading Articulating a clear vision to follow, and energizing and enabling organizational members so they understand the part they play in attaining organizational goals

16 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 16 Controlling Evaluating how well an organization is achieving its goals and taking action to maintain or improve performance –The outcome of the control process is the ability to measure performance accurately and regulate efficiency and effectiveness

17 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 17 What is an Organization Collections of people who work together and coordinate their actions to achieve a wide variety of goals

18 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 18 What is a Manager The people responsible for supervising the use of an organization’s resources to meet its goals Resources include people, skills, know-how, machinery, raw materials, computers and IT, and financial capital

19 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 19 Types of Managers

20 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 20 Time That Managers Spend on the Four Managerial Functions

21 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 21 Managerial Roles and Skills Managerial role - The set of specific tasks that a person is expected to perform because of the position he or she holds in the organization

22 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 22 Managerial Roles and Skills Mintzberg identified three categories of roles – Decisional, Informational, Interpersonal

23 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 23 Decisional Roles Roles associated with methods managers use in planning strategy and utilizing resources. –Entrepreneur—deciding which new projects or programs to initiate and to invest resources in. –Disturbance handler—managing an unexpected event or crisis. –Resource allocator—assigning resources between functions and divisions, setting the budgets of lower managers. –Negotiator—reaching agreements between other managers, unions, customers, or shareholders.

24 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 24 Informational Roles Roles associated with the tasks needed to obtain and transmit information in the process of managing the organization. –Monitor—analyzing information from both the internal and external environment. –Disseminator—transmitting information to influence the attitudes and behavior of employees. –Spokesperson—using information to positively influence the way people in and out of the organization respond to it.

25 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 25 Interpersonal Roles Roles that managers assume to provide direction and supervision to both employees and the organization as a whole. –Figurehead—symbolizing the organization’s mission and what it is seeking to achieve. –Leader—training, counseling, and mentoring high employee performance. –Liaison—linking and coordinating the activities of people and groups both inside and outside the organization.

26 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 26 Managerial Skills Conceptual skills – The ability to analyze and diagnose a situation and distinguish between cause and effect. Human skills – The ability to understand, alter, lead, and control the behavior of other individuals and groups. Technical skills – The specific knowledge and techniques required to perform an organizational role.

27 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 27 Building Blocks of Competitive Advantage

28 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 28 Historical Perspectives

29 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 29 Emphasized a rational, scientific approach to study of management and sought to make organizations efficient operating machines Scientific Management Bureaucratic Organizations Administrative Principles. Classical Perspective

30 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 30 Develop a standard method for performing each job Select appropriate workers Train workers in standard method Plan work and eliminate interruptions Provide incentives for increased output. Early Practitioners –Frederick W. Taylor –Henry Gantt –Frank & Lillian Gilbreth Scientific Management

31 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 31 Max Weber Clearly defined authority and responsibility Formal record keeping Separation of management and ownership. “Rational” Management (impersonal) Bureaucratic Organizations

32 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 32 Henri Fayol - POSDC Luther Gulick - POSDCORB Mary Parker Follett - Common Superordinate Goals Chester I. Barnard - Informal Organization Administrative Principles

33 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 33 Emphasized satisfaction of employees’ basic needs as the key to increased worker productivity. Hawthorne Studies - Mayo, Rothlisberger, and Dixon Chester Barnard - “The Functions of the Executive” Assumed that Job Satisfaction led to higher productivity Human Relations Movement

34 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 34 Jobs should be designed to allow workers to use their full potential Abraham Maslow’s Hierarchy of Needs Douglas McGregor’s Theory X & Theory Y The Human Resources Perspective

35 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 35 Anthropology Economics Psychology Sociology Motivation Communication Leadership Group processes Applied Social Sciences

36 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 36 Forecasting Inventory control Linear and nonlinear programming Queuing theory Scheduling Simulation Break-even analysis Management information systems (MIS). Management Science Perspective

37 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 37 Transformation Process - Physical Land Capital Labor Services Goods - Locational - Temporal - Exchange Operations Management The Transformation Process

38 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 38 Systems Theory –“Everything is Related to Everything” Contingency View –“It all Depends...” Supply Chain Linkages –Creating customer value –Relationships among suppliers, manufactures, distributors, and customers Contemporary Approaches

39 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 39 Universalist: “One best way” Case View : “Every situation is unique” Contingency View : Organizational phenomena exist in logical patterns. Managers devise and apply similar responses to common types of problems “IT ALL DEPENDS!” Contingency View

40 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 40 Globalization Japanese Management Practices –Teamwork, trust, and empowerment Total Quality Management - Employee Involvement - Focus on Customer - Benchmarking - Continuous Improvement. Value/Supply Chain Management Recent Trends

41 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 41 The processes that create customer value by governing the flow of material and other resources, money, and information across the several organizations involved in creating customer value in products and services Supply Chain Management

42 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 42 Definition of Value Creating Customer Value –meeting customer needs –reducing costs, setting attractive prices –increasing responsiveness –increasing availability “What the customer wants, When the customer wants it, Where the customer wants it, at a Price the customer is willing to pay”

43 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 43 Customer Supplier Customer Customers Firm A Firm B Firm C Suppliers Focal Firm Focal Firm Supplier Focal Firm Focal Firms in SCM

44 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 44 Continuous Quality Improvement

45 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 45 Creating a Quality Culture CQI as Central Focus of Mission Statement Stakeholder Linkages Passionate Commitment to Continuous Improvement Commitment to Education/Training Team Development Bias Toward Evidence Based Decision Making CULTURE OF CONTINUOUS QUALITY IMPROVEMENT

46 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 46 Improving Quality The concept of quality applies to the products of both manufacturing and service firms –A firm that provides higher quality than others at the same price is more responsive to customers. –Higher quality can also lead to better efficiency through lower waste levels and operating costs.

47 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 47 Total Quality Management Total Quality Management (TQM) –A management technique that focuses all activities on improving the quality of a firm’s goods or services. –TQM is a company-wide management philosophy developed by Deming, Juran, Feigenbaum and Crosby. –The TQM philosophy is that the customer defines quality.

48 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 48 TQM: Associated Terms Quality Circles –Groups of employees who meet regularly to discuss ways to increase quality Inventory –The stock of raw materials, inputs, and component parts that an organization has on hand at a particular time. Just-in-Time (JIT) inventory systems –A system in which parts or supplies arrive at an organization when they are needed and not before.

49 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 49 Incorporates Definition of Management and Approaches to the Study of Management MANAGEMENT: A Contingency Approach to Decision-Making about the allocation of resources for the Ongoing Improvement of the Efficiency and Effectiveness of the Organizational Value Chain Process Title of My Book

50 UNIT I – Introduction to Management - Definition of Management - Efficiency and Effectiveness - Management Functions - Types of Managers - Managerial Roles Historical Perspectives Quality Improvement UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning as a Decision-Making Activity UNIT 5 – Domestic and International Issues in Planning UNIT 6 – Organization – Design and Culture UNIT 7 – Staffing UNIT 8 – Communication UNIT 9 – Direction - Teams and Group Processes UNIT 10 – Motivation UNIT 11 – Leadership UNIT 12 – Control UNIT 13 - POM/MIS/DSS FOUNDATIONS OF MANAGEMENT UNIT I – Introduction to Management Copyright © 2008 by Dr. Eliot S. Elfner, St. Norbert College 50 FOUNDATIONS OF MANAGEMENT Fall The End Dr. Eliot S. Elfner Professor of Business Administration St. Norbert College


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