Presentation on theme: "INTEREST-BASED PROBLEM SOLVING, AN EMPLOYEE ENGAGEMENT PROCESS"— Presentation transcript:
1INTEREST-BASED PROBLEM SOLVING, AN EMPLOYEE ENGAGEMENT PROCESS Presented By Columbus AreaLabor-Management CommitteeJim Cowles, Executive DirectorMeredith Porterfield, Program Manager
2TRADITIONAL PROBLEM SOLVING Most traditional problem solving processescan be:PositionalPower basedAdversarialTime consumingFocus on one particular solution
3THERE HAS GOT TO BE A BETTER WAY! We want to focus on a problem solving process that:Actually solves problems without placing blameFocuses on the systemMutually beneficialEverybody works together to help each otherDevelops the relationship
4INTEREST-BASED PROBLEM SOLVING Based on the techniques of Interest Based BargainingDifferent adaptations and namesApplicable to any type of setting in addition to labor negotiationsFocuses on solving the problem, not positions and personalities
5INTEREST-BASED PROBLEM SOLVING Not an easy processRequires trust, honestyNeed to share information, can be revealing about thoughts and concernsHas very specific steps that must be followed in order
6INTEREST-BASED PROBLEM SOLVING Need to follow good brainstorming guidelines, make decisions by consensusLearning curveBest to have assistance as you learn the processWill need a flip chart or portable white board
7INTEREST-BASED PROBLEM SOLVING - The STEPS Brainstorm and record a list of problemsFor each problem identify and record the separate interests of the parties involvedIdentify shared interestsBrainstorm and record a list of possible options to resolve the problem
8INTEREST-BASED PROBLEM SOLVING - The STEPS Develop and record a list of standardsJudge options to standardsCome to consensus on a solution
9What are INTERESTS?ConcernsWantsNeedsDesiresFears
10What are INTERESTS?Basic needs (security, economic, sense of well being, recognition, control over one’s life) are what drives our interests.They tell us why solving the problem is important
11INTEREST-BASED PROBLEM SOLVING Step 1 - Problems or IssuesWith any problem, there are other problems or issues associated with it.Make sure you identify problems, not symptoms.
12INTEREST-BASED PROBLEM SOLVING Step 2 – Identify InterestsBrainstorm each side’s interests. Develop a long list of interests.Step 3 – Identify Mutual InterestsCircle the mutual or shared interests. There will be many mutual interests – more than you think.Step 4 – Identify Options or SolutionsDevelop options, or solutions, based on those mutual interests.
13INTEREST-BASED PROBLEM SOLVING Step 4, Options or Solutions (cont.):Usually more than one solution for a problemDon’t stop on what you think is the one right answer.
14INTEREST-BASED PROBLEM SOLVING Step 4, Options or Solutions (cont.):Follow good brainstorming guidelines, the more ideas the better.Do not evaluate ideas at this point.Be careful not to discuss and debate ideas. – There will be time for discussion later.
15INTEREST-BASED PROBLEM SOLVING Step 5, StandardsWe use standards or criteria to make decisions all the time but don’t think about.Standards need to be specific, measurable and objective.
16INTEREST-BASED PROBLEM SOLVING Step 5, StandardsThree standards that can be used with most problems:WorkableMutually beneficialCost effective
17INTEREST-BASED PROBLEM SOLVING Step 5, StandardsBrainstorm and record a list of standardsTry to have no more than five significant standardsOnce standards are identified, LETTER each standard
18INTEREST-BASED PROBLEM SOLVING Step 6, Judge Standards to OptionsCompare each of the standards to the options or solutions identified in Step 4.When an option meets a standard, write the letter of the standardIf the option meets all the standards, keep it. If it does not, strike or cross out the option.Do this with all options.
19INTEREST-BASED PROBLEM SOLVING Step 7, Come to Consensus on a SolutionThere will probably be more than one solution that meets the standards.Options can be prioritized, combined, or used as pilot, etc. – whatever the group decides – to become the solution.
20INTEREST-BASED PROBLEM SOLVING Other Thoughts on the Interest-Based Process:Start with a small problem, work up to harder problems as comfort with the process increases.Have steps in front of group and go through each step.
21INTEREST-BASED PROBLEM SOLVING Other Thoughts on the Interest-Based Process: (cont.)Will be a slow process at first but after using it a few times, speed will pick up.Don’t get positional or revert to other traditional behaviors.Absolutely important to use a flip chart or something to record ideas so that everybody can see them.
22INTEREST-BASED PROBLEM SOLVING Other Thoughts on the Interest-Based Process: (cont.)Works well with other problem-solving processes.Get outside assistance.
23INTEREST-BASED PROBLEM SOLVING For more information or assistance with problem solving, contact: Columbus Area Labor-Management Committee