Presentation on theme: "INTEREST-BASED PROBLEM SOLVING, AN EMPLOYEE ENGAGEMENT PROCESS Presented By Columbus Area Labor-Management Committee Jim Cowles, Executive Director Meredith."— Presentation transcript:
INTEREST-BASED PROBLEM SOLVING, AN EMPLOYEE ENGAGEMENT PROCESS Presented By Columbus Area Labor-Management Committee Jim Cowles, Executive Director Meredith Porterfield, Program Manager
TRADITIONAL PROBLEM SOLVING Most traditional problem solving processes can be: Positional Power based Adversarial Time consuming Focus on one particular solution
THERE HAS GOT TO BE A BETTER WAY! We want to focus on a problem solving process that: Actually solves problems without placing blame Focuses on the system Mutually beneficial Everybody works together to help each other Develops the relationship
INTEREST-BASED PROBLEM SOLVING Based on the techniques of Interest Based Bargaining Different adaptations and names Applicable to any type of setting in addition to labor negotiations Focuses on solving the problem, not positions and personalities
INTEREST-BASED PROBLEM SOLVING Not an easy process Requires trust, honesty Need to share information, can be revealing about thoughts and concerns Has very specific steps that must be followed in order
INTEREST-BASED PROBLEM SOLVING Need to follow good brainstorming guidelines, make decisions by consensus Learning curve Best to have assistance as you learn the process Will need a flip chart or portable white board
INTEREST-BASED PROBLEM SOLVING - The STEPS 1. Brainstorm and record a list of problems 2. For each problem identify and record the separate interests of the parties involved 3. Identify shared interests 4. Brainstorm and record a list of possible options to resolve the problem
INTEREST-BASED PROBLEM SOLVING - The STEPS 5. Develop and record a list of standards 6. Judge options to standards 7. Come to consensus on a solution
What are INTERESTS? Concerns Wants Needs Desires Fears
What are INTERESTS? Basic needs (security, economic, sense of well being, recognition, control over one’s life) are what drives our interests. They tell us why solving the problem is important
INTEREST-BASED PROBLEM SOLVING Step 1 - Problems or Issues With any problem, there are other problems or issues associated with it. Make sure you identify problems, not symptoms.
INTEREST-BASED PROBLEM SOLVING Step 2 – Identify Interests Brainstorm each side’s interests. Develop a long list of interests. Step 3 – Identify Mutual Interests Circle the mutual or shared interests. There will be many mutual interests – more than you think. Step 4 – Identify Options or Solutions Develop options, or solutions, based on those mutual interests.
INTEREST-BASED PROBLEM SOLVING Step 4, Options or Solutions (cont.): Usually more than one solution for a problem Don’t stop on what you think is the one right answer.
INTEREST-BASED PROBLEM SOLVING Step 4, Options or Solutions (cont.): Follow good brainstorming guidelines, the more ideas the better. Do not evaluate ideas at this point. Be careful not to discuss and debate ideas. – There will be time for discussion later.
INTEREST-BASED PROBLEM SOLVING Step 5, Standards We use standards or criteria to make decisions all the time but don’t think about. Standards need to be specific, measurable and objective.
INTEREST-BASED PROBLEM SOLVING Step 5, Standards Three standards that can be used with most problems: Workable Mutually beneficial Cost effective
INTEREST-BASED PROBLEM SOLVING Step 5, Standards Brainstorm and record a list of standards Try to have no more than five significant standards Once standards are identified, LETTER each standard
INTEREST-BASED PROBLEM SOLVING Step 6, Judge Standards to Options Compare each of the standards to the options or solutions identified in Step 4. When an option meets a standard, write the letter of the standard If the option meets all the standards, keep it. If it does not, strike or cross out the option. Do this with all options.
INTEREST-BASED PROBLEM SOLVING Step 7, Come to Consensus on a Solution There will probably be more than one solution that meets the standards. Options can be prioritized, combined, or used as pilot, etc. – whatever the group decides – to become the solution.
INTEREST-BASED PROBLEM SOLVING Other Thoughts on the Interest-Based Process: Start with a small problem, work up to harder problems as comfort with the process increases. Have steps in front of group and go through each step.
INTEREST-BASED PROBLEM SOLVING Other Thoughts on the Interest-Based Process: (cont.) Will be a slow process at first but after using it a few times, speed will pick up. Don’t get positional or revert to other traditional behaviors. Absolutely important to use a flip chart or something to record ideas so that everybody can see them.
INTEREST-BASED PROBLEM SOLVING Other Thoughts on the Interest-Based Process: (cont.) Works well with other problem-solving processes. Get outside assistance.
INTEREST-BASED PROBLEM SOLVING For more information or assistance with problem solving, contact: Columbus Area Labor-Management Committee http://calmc.org