Presentation on theme: "Integrated Management Systems"— Presentation transcript:
1Integrated Management Systems Author:Dr Rhys Rowland-Jones
2Session Plan What do we mean by an integrated management system? Why should management systems be integrated?Management systems.A word of caution on IMS.Considerations for the Integrated Management Process.Publicly Available Specification (PAS) 99.Breaking down the structure.
3What do we mean by an integrated management system? Integrated means combined; putting all the internal management practices into one system but not as separate components.For these systems to be an integral part of the company's management system there have to be linkages so that the boundaries between processes are seamless.An integrated management system (IMS) is a management system which integrates all components of a business into one coherent system so as to enable the achievement of its purpose and mission.Source IQA.2007
4Why should management systems be integrated? Be consistent within the organization.Improve internal and external communication.Avoid duplication and gain cost savings.Reduce risks.Expose conflicting objectives.Identify and rationalise conflicting responsibilities and relationships.Gain a structured balance of authority/power.Focus organization onto business goals.Create a formalisation of informal systems.Harmonise and optimise practices.Identify and facilitate staff training and development.
5MANAGEMENT SYSTEMSystem to establish policy and objectives and to achieve those objectives.Six common elements – Source: ISO Guide 72PolicyPlanningImplementation and OperationPerformance AssessmentImprovementManagement ReviewThere are no national or international standards for integrated management systems.Source: ISO 9000:2000
6What does a system comprise of ? The controlling factors through which the business process is realized.Remember that:A system is a collection of sub-systems.A subsystem is a collection of processes.A process is a collection of tasks.An activity is the smallest parcel of work to be carried out by a person or group of people.A procedure is just a way of doing things.
7Which Management Systems standards can be integrated? Typically:ISO 9001 (Quality Management)ISO (Environmental Management) OHSAS (Occupational Health & Safety)ISO/IEC (Information Security) ISO (Food Safety)ISO/IEC (IT Service Management)Source BSI-Global 2007
8QUALITY MANAGEMENT SYSTEM A management system to direct and control an organizationwith regard to quality ISO 9000:2000The ISO 9000 family of standards was revised in December 2000,and comprises of:ISO 9000 Quality Management Systems fundamentals and vocabulary installation and servicingISO 9001 Quality Management Systems requirementsISO 9004 Quality Management Systems guidelines for performance improvementISO 19011Guidelines on Quality and Environment Management Systems Auditing
9Environmental Management Environmental management is seen today as an increasingly important aspect of the business processThere are three types of Environmental Management System/ Schemes:ISO Environmental Management System standardEMAS - EU Eco-management and Audit SchemeBS 8555 STEMS – Environmental Management Systems – Guide to phased implementation of an EMS including the use of environmental performance evaluation.
10Management System Targets QMS -The CustomerEMS -Stakeholders, RegulatorsOH&S -Primarily Employees
11Flowchart of a generic management system Internal factorsExternal factorsInitial and periodic status reviewPolicyAuditOrganisingPlanning and implementingMeasuring performanceInformation linkCONTROL LINKFlowchart of a generic management system
12Continual improvement of the quality management system Customers(and otherinterestedparties)Customers(and otherinterestedparties)ManagementresponsibilityMeasurement, analysis and improvementResourcemanagementSatisfactionRequirementsInputOutputProductrealisationKey:Value adding activityinformation flowProductSource: BS EN ISO 9001:2000
13Typical QMS Structure STANDARD - ISO 9001 OR SIMILAR QUALITY MANUALPolicy, objectives, organization,outline of quality systemPROCESS DOCUMENTSAND PROCEDURESINSTRUCTIONSFORMSProcesses, practices,responsibilities,interfacesDetailed instructionson how to carry outspecific tasksQualityrecordsDesign IT Support Installation Training
14Source: British Standard 7750:1992 Schematic diagram of the stages in the implementation of an Environmental Management SystemCommitmentInitial ReviewPolicyorganization and PersonnelRegulations RegisterObjectives and TargetsManagement ManualAuditsRecordsReviewsOperational ControlSource: British Standard 7750:1992
15A word of caution on IMSBefore looking at integrated management, you should consider the management structures and styles within which it must be embedded.You need, therefore, to assess how effectively and efficiently the organization is currently managed in a general sense.There are many factors which affect how it operates.
16Considerations for the Integrated Management Process The extent to which integration should occur.The political and cultural situation within the company.The levels of competence necessary.Legal and other regulatory requirements.Clear objectives for the integration project.
17Publicly Available Specification (PAS) 99 PAS 99 is a Publicly Available Specification of common requirements for management systems that can be used as a framework for an integrated management system.Organizations with more than one management system can view PAS 99 as an aid to achieving a single holistic management system.PAS 99 takes account of the six common requirements for management systems standards outlined in ISO Guide 72; guidance document. These 6 common requirements are:PolicyPlanningImplementation and OperationPerformance AssessmentImprovementManagement ReviewSource BSI-Global 2007
18Breaking down the structure – a Decomposition Strategy Functional decomposition breaks down activities according to what is done, rather than how it is done, and is probably the most common strategy.Role decomposition breaks down things according to who does what, it can be an easy and useful starting point, but is likely to constrain improvements if it is maintained.Subsystems decomposition divides systems first by major subsystem. This is useful when these subsystems are largely independent of one another.Lifecycle decomposition breaks down a system first by the phases of activity. Again, this is most useful when these phases are clearly defined and relatively independent.
19Understanding your business Decide on the viewpoint you intend to take in attempting to describe your business process. Engineers may have a particular viewpoint, sales staff may think slightly differently, administrators with differing criteria.Multi-disciplinary cross-functional teams may provide the overall viewpoint which you need
20Understanding Management Systems A QMS does not in itself decide the technical or commercial specification of a product, but establishes disciplines that assist in the consistent attainment of quality requirements.An environmental management system (EMS) requires in the main that an organization identifies and registers its environmental effects, while promoting continual environmental improvement, but does not need to comment on overall environmental performance.
21ConclusionsIntegration of management systems is an organizationally specific proposal.Necessary to achieve understanding of key business process.ISO has recognised wishes for integration in management system design.