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Support Home Page SHP_ENABLED enables this page SHP_PASSWD_REQD makes this page password protected If EU_SEQUENTIAL is enabled, the Ask a Question and.

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Presentation on theme: "Support Home Page SHP_ENABLED enables this page SHP_PASSWD_REQD makes this page password protected If EU_SEQUENTIAL is enabled, the Ask a Question and."— Presentation transcript:

1 Support Home Page SHP_ENABLED enables this page SHP_PASSWD_REQD makes this page password protected If EU_SEQUENTIAL is enabled, the Ask a Question and Live Chat features do not display on the Support Home page. They are only available after the end-user searches for or views an answer. SHP_ANNOUNCEMENTS setting enables this box home_ext.php (in cci directory of the File Manager) controls the content of the Announcements box RNL_ENABLED config. setting SHP_FEEDBACK config. setting ANS_ENABLED config. setting ASK_ENABLED config. setting November ’07 Page Set

2 Output columns in Answer List report define order of fields Answer List Page ANS_ENABLED enables this page Product and category menus can be added as run-time filters in the report used for the Answer List page Report in Interfaces table configures this page First 3 columns must be: 1.row_num 2.Summary 3.Answer ANS_SEARCH_BY_ENABLED and ANS_SORT_BY_ENABLED include these fields in Advanced Search ANS_NEW_INC_DURATION indicates how long answer is flagged as New ANS_UPD_INC_DURATION indicates how long answer is flagged as Updated November ’07 Page Set

3 Advanced search features configured in report for Answer List page ADP_ _CMD config. setting ADP_PRINT_CMD config. setting ADP_SC_ENABLED enables this. Other ADP_SC_xxx settings customize the functionality ANS_NOTIF_ENABLED setting enables notification feature ADP_xxx settings enable these fields Custom answer fields Answer Display Page ADP_FEEDBACK_URL enables feedback window for less than 100% November ’07 Page Set

4 Ask a Question Page If ASK_SUBJ_FROM_DESC is set to Yes, this field is removed If ASK_ADDTL_INFO_FIRST is enabled, this section displays above the Subject and Question fields ASK_ENABLED enables this page If EU_FA_ENABLEDis enabled (accessed from RightNow Common), files can be attached DE_REQD_PROD_LVL specifics how many product levels are required DE_REQD_CAT_LVL specifics how many category levels are required Custom incident fields can be added to this page November ’07 Page Set

5 My Stuff Overview Page MYOVR_ENABLED enables this page MYQ_ENABLED set to Yes includes the Questions page where end-users can update their incidents The Profile option cannot be disabled from this page ANS_NOTIF_ENABLED setting enables notification feature EU_CUST_PASSWD_ENABLED setting enables password field on end-user pages November ’07 Page Set These buttons correspond to the config. settings enabled

6 My Stuff Profile Page These fields allow the contact to set different default values for the Advanced Search options on the Answers page MYP_GLOBAL_OPT_IN_ENABLED includes the marketing global opt-in field EU_CUST_NAMES_ENABLED includes contact name fields fields always display Contact custom fields can be added MYP_MAIL_TYPE_ENABLED includes the marketing mail-type field MYP_PHONE_ADDR_ENABLED includes the contact address and phone fields November ’07 Page Set

7 Create Account Page MYSEC_AUTO_CUST_CREATE enables this page to accounts to be created from the end-user pages EU_CUST_NAMES_ENABLED includes contact name fields fields always display Contact custom fields can be added EU_CUST_PASSWD_ENABLED enables password field on end-user pages November ’07 Page Set

8 Create Account Page - Simplified MYSEC_AUTO_CUST_CREATE set to Yes EU_CUST_NAMES_ENABLED set to No removes contact name fields Clearing end-user editability for contact custom fields removes custom fields EU_CUST_PASSWD_ENABLED set to No removes password fields With Premier Customization Access, you can customize the acct_new.php file in the enduser to remove Alternate fields November ’07 Page Set


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