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Visit basis2.com Customer Care, Event View, Service Orders Integration Demonstration.

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Presentation on theme: "Visit basis2.com Customer Care, Event View, Service Orders Integration Demonstration."— Presentation transcript:

1 visit basis2.com Customer Care, Event View, Service Orders Integration Demonstration

2 visit basis2.com The basis2 Suite The basis2 Suite for Water Utilities

3 visit basis2.com Customer calls contact centre and call logged in basis2 Customer Care

4 visit basis2.com Contact visible to all contact handlers in basis2 Event View

5 visit basis2.com Appointment made for field inspector to visit customer

6 visit basis2.com Appointment visible to all staff in basis2 Event View, feeds from the AVLS system, can display field staff in vicinity and progress to the appointment location

7 visit basis2.com Appointment visible to all staff in basis2 Event View

8 visit basis2.com Scheduling appointment in basis2 Customer Care creates customer job which is electronically sent to basis2 Service Orders

9 visit basis2.com Appointment is dispatched to the field by basis2 Service Orders….

10 visit basis2.com …. and relevant information added for field staff use e.g. map, stores list, contact history

11 visit basis2.com basis2 Service Orders Job pack can contain maps from the corporate GIS

12 visit basis2.com basis2 Service Orders Field client can be PDA or tablet PC dependent on requirements of staff PDA examples show sample job list, job pack and data entry screens

13 visit basis2.com Status updates from the field returned to basis2 Service Orders

14 visit basis2.com Status updates from the field returned from basis2 Service Orders to basis2 Customer Care

15 visit basis2.com Further Information basis2.com Peter Barzen, Korlin Tanner basis2 Americas Tel: x14 Joe Slattery basis2 EMEA Tel: Andy Wong basis2 Asia Pacific Tel:


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