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IT for Decision Makers Modernizing Government The eGovernance Opportunity By Taholo Kami for UNESCO 2002.

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Presentation on theme: "IT for Decision Makers Modernizing Government The eGovernance Opportunity By Taholo Kami for UNESCO 2002."— Presentation transcript:

1 IT for Decision Makers Modernizing Government The eGovernance Opportunity By Taholo Kami for UNESCO 2002

2 Vision Improving the Quality of life of the people of the nation and create a more effective private sector through better delivery of Government services.

3 Why Modernize? zAn opportunity to focus policy making on the needs of the People / Users of Public Service NOT the Providers zGreater integration in approach to development of Government Policy zOptimize Information & Communications Technology Opportunities towards more efficient and effective use of resources

4 What is eGovernance? "the ability to obtain government services through nontraditional electronic means, enabling access to government information and the completion of government transaction on an anywhere, any time basis and in conformance with equal access requirement.” Inter American Development Bank

5 eGovernance in the Pacific For Pacific Island Countries - eGovernance has greater national development implications because of Government’s role as the major employer making it a major catalyst for x leadership in innovation and ICT usage xstimulating IT adoption at all levels of society xCreating a culture that is information driven

6 “ e ” in Goverment e for Electronic / digital ye for EFFECTIVE - do the right thing ye for EFFICIENT - do it the right way ye for EMPOWERMENT – greater participation in governance process. ye for ENTERPRISE - initiative, innovation zWe must begin breaking a Government Digital Divide yRecognize that timely and accurate Information is the engine for the Modernization Process

7 eGovernance will involve?  Government Legislative / Executive / Policy making bodies  Government Employees  Citizens  Private Sector

8 eCitizens eGovernmenteCommerce eGovernance for an eSociety Global- Commerce Governments Citizens People Government Business Note: The proportion of electronically enabled portion of each domestic grouping is extremely limited. In terms of the people it is below 1-2% of the population International Link Limited National IT Capacity

9 The need for Government Leadership in IT Sector Government is the major catalyst: zIts usage or adoption of IT capacity improves its ability to develop relevant policy for an information economy. zLargest Employer zImpacts all sectors of the economy zCritical development agent zWithout relevant policies Private Sector is a reluctant advisor

10 Towards a Knowledge based Government zDoing the RIGHT things RIGHT - Improve the ability to plan, implement, monitor and react zTimely access to shared and integrated information resources by Government departments and citizens, communities and private sector. zContinuous improvement…. zReduction in overlap and duplication between different levels of Government

11 Interpret & Analyze Data Knowledge Information Gather, Organize, Store and Deliver Action The Knowledge Pyramid

12 A Knowledge based Government zPuts a Premium on initiative and innovation zA motivated public service zReduced burden of reporting zEnhanced Information tools for policy making zEnhanced citizen and community involvement in Government issues.

13 ACTIONS for a eGovernment Strategy

14 1. Making Government Accessible zEmpower the Information Provider – recognize existing networks yCivil society, Churches, Communities, Institutions zPhased approach due to costs and limited infrastructure zGrow access / usage of Internet yCost reduction at telecom level yCyber booths – integrated approaches Public / Private (Police Posts) yLearning Centers, Mobile Training Units. yIT capacity - awareness, basic skills, technical / expert zGovernment Portal - Electronic services zDevelop systems that cater for improving information needs

15 Example of Public Access to Government Services One Stop Portal Access via Internet Booths / Kiosks Government Offices Some Services... News / Briefings Policy Input Complaints Death / Marriage Registrations Update Personal Info Tax issues Pay Bills Land registrar Update on status of previous service requests Training Private / Public initiative Trained Agents Affordable charges Call Center News Letters Mail / Forms

16 Example 1 - People Access zIndia - Gyandoot Project: 32 Kiosks on Intranet - Community Owned yInformation - Government news / available grants, yLand Records yFile Complaints (7 day turn around) yApplications / registrations (10 day turn around) yPrices of Agriculture Produce yAuction site for village items.

17 Example 2: People Access zEducation and Government Access yCosta Rica xRefabricated Shipping Containers xVirtual Computer lab and Communications center Government Information and Access Education / training - skills Health Education market information General communications Entertainment

18 2. People Development zEnable / Empower Government Employees yLeadership in innovation / excellence yInformation driven / responsive to information yManagement excellence yCross sectoral Action Teams yOutput driven yCulture of Service

19 Government becomes Learning Organization zContinuous Training and Development yLearn from Past performance yStaff development as a priority zUtilize existing institutions ySupport learning / achievement through reward process zDevelop visible benchmarks to measure success – (all level 5 Government employees will have abc skills by 2003)

20 Adapting to an information Culture NOTE: The biggest challenge is bringing employees along with IT Strategy – not buying computers. An IT strategy cannot begin if employees are not involved! zRecognize Double Cultures zLeadership – communicate objectives and value - Transparency - Clear Vision / Goals zEducation and Awareness zParticipation: formulation / implementation zRewards (Value) yPeer recognition yOutput / Achievement Driven zHighlight and replicate successes Remember Change is A PROCESS and NOT achieved overnight or with the purchase of new computers!

21 Transparency / Accountability IT applications offer opportunities for transparency in the Governance process. zInvestigate Government Procedures / service delivery at all levels and identify reporting mechanisms that can be improved with appropriate IT applications. zPrioritize projects that improve transparency yGovernment procurement yCollections – customs yAppointments and Entitlements zMonitor reactions to complaints / requests / appointments from users zMonitor employee performance

22 Example 1. Transparency Argentina - Cristal Website was empowered by Fiscal Responsibility Legislation to make the following information available to PUBLIC. The website enables citizens to access; xexecution of budgets, to the lowest level of disaggregation xpurchase orders and public contracts xpayment orders submitted to the National Treasury and other treasuries of the National Pubic Administration xpayments issued by the National Treasury and other treasuries of the National Public Administration x financial and employment data concerning permanent and contracted staff, and those working for projects financed by multilateral organizations

23 3. Quality of Service How do we improve internal effectiveness? zCan we ensure delivery of services is driven by the needs of the user? zdevise policies and programs from information from all interested users (public, various departments) zExamine opportunities for "paperless” interaction yAuthentic Email communication policies yMeans for public to access and contribute to issues

24 4. Cost Effectiveness zLess paper / bureaucracy zFaster turn around on public interaction: applications / registrations / requests zElectronic Institutional Memory yInventory of past and current projects and activities yAvoids duplication

25 5. Technology Issues zInfrastructure - Integrated Approach yGovernment Intranet yNational Backbone Infrastructure xHealth, eCommerce, Education, Agriculture, etc xShared strategy for International Internet access. zBorderless Integration / Compatibility between Government IT applications. yNetworks, Data /Files, Teams zCommon Protocols ySecurity, Networking, Software / hardware.

26 Remember zModernizing is a PROCESS and will take time zStrategy must be People centered - IT Driven

27 Where do we Start? National Vision and Development Objectives – IT is an enabler not an end and should ensure more effective fulfillment of national development activities. Develop a Comprehensive and concise National IT Strategy Ensure Actionable Goals Encouraging Ministries and Departments to investigate priorities for e initiatives within their activities. Identify existing IT initiatives, databases, expertise

28 Strategy yCoordinate and implement standards that enable compatibility across government with software, hardware, access and security protocols and user interfaces. yLeverage Resources for priority pilot projects that develop -Interdepartmental cooperation -Demonstrate significant cost savings and achievements -Improve end user services

29 Strategy zExamine opportunities to replicate applications and insist on portability / component approach zIn each ministry, senior person given responsibility for developing IT strategy and coordination with other units (Champions) zDevelop key User groups for continuous feedback on services. User groups include executive, Government employees, Citizen groups, Business users.

30 National Strategy z Develop and grow ICT capacity along national core competencies or national priority sectors z Information is borderless - ICT applications/approaches can be used across departments, ministries, districts, countries. z Be aware of the Globalization Impact of IT – avoid the labor market of the IT industry! y Eg 1. Call centers – mobile global industry come today and gone tomorrow y Eg. 2. time zone will not matter in global picture - cost and quality of services will determine sustainability

31 Conclusion zeGovernance is not a choice yIt is essential to national development yDrives participation in a Global economy zLeadership will drive a knowledge based culture xWithin Government and, xBy Government in terms of IT usage, regulation /policy zEnsure opportunities are available for rural or less privileged sectors of the population to participate.

32 Some Benchmarks / Goals zSome examples of broad and measurable benchmarks for a strategy. yEVERY Government employee Level 1-4 will be able to utilize the web for email and to access information via a shared intranet by December 200_??? yAll new Government Employees will be able to will have basic IT training including Internet and networking skills by ______? yGovernment departments will provide an IT strategy outlining clear objectives, inputs and outputs by ………..!_______

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