1. EZ-Write Texas Intelliscript Pilot

2. EZ-WRITE What is it? EZ-Write Underwriting Process Timing of Pilot Agent Communication Underwriting Training

3. EZ-Write – What is it? A simplified underwriting process that will produce a firm risk rate with less hassle. Pilot markets: TEXAS Austin, Houston, South Texas, Dallas

4. EZ Write – What is it? Brokers will get a firm risk rate for small groups quickly. Brokers will have confidence in our risk rating along with ease in doing business with us (should increase ability to sell Humana). A process that is perceived as easier should make us overall more competitive in the market.

5. EZ-Write – How it Works for You Census and general demographic information = baseline quote. Humana Underwriting Request Form + RAF and authorizations = firm risk rate. No individual health statements are required. Note: Changes in census and medical information could impact final rates.

6. EZ-Write Requirements The easiest way to submit is just send in an EGA and Employee applications with your Humana Underwriting Request Form. However there are different options that can be utilized. Humana Underwriting Request Form RAF (Risk Assessment Form) Signed and dated authorizations Demographic information on each applicant and spouse to include: - Name - Social Security Number - Date of Birth - Gender - State - Zip Code

7. EZ-Write – Underwriting Process Broker submits RAF, authorizations, and demographic information with Humana Underwriting Request Form. EasyRate creates quote, enters demographic information into Intel and pends quote to Underwriting. (Paperwork routed to Underwriting same day). Underwiting receives and reviews data within 24 hours. Adjusts and documents quotes as needed. Underwriter sends completed quote (with directions regarding quote status on cover sheet) to agent with a copy to Sales Exec.

8. EZ Write – Underwriting Process If additional information is needed: -- Underwriter contacts broker by phone, broker by e-mail (questionnaires), or applicant by phone based on the selection designated on Humana Underwriting Request Form. -- Underwriter waits additional 24 hours to receive information

9. EZ-Write – Underwriting Process -- Underwriter releases quote (with statements on cover sheet advising of status of quote) within 48 hours utilizing the following options: 1) RAF reviewed, underwriting completed, no adjustment to rates 2)RAF reviewed, underwriting completed, X adjustment to rates 3)Additional information needed, but not received, no adjustment to rates Note: Timeframes are flexible, work with your underwriter!

10. EZ-Write Expectations Upon receipt of a complete group, finalized rates will be available within 48 hours. Information submitted with the sold case (RAF, etc.) will contain the same information as the data used to determine the risk adjusted rate on the quote.

11. Timing of Pilot -- Sales Training: June 2 and 3 --Underwriting & EasyRate (Hands-on Intel) training: June 3 -- Sales Office (Hands-on Intel) training: week of June 6-10 -- Pilot begins (DATE T.B.D) -- Transition period (DATE T.B.D) * Begin new process but allow current process for 60 days * If pilot successful, existing quote/MRA process will be discontinued 60 days from softlaunch

12. Agent Communication Sales/Market -- Provide Humana Underwriting Request Form to your agents. (Forms will be posted under agent portal, applications, Texas, other Employer forms). --Consider customizing your quote cover page --Marketing pieces will be made available EasyRate --Instructions on cover sheet (not disclaimer) during transition period to aid in educating brokers on new process --Verbal communication/education to brokers on phoned in quotes

13. QUESTIONS?