1. Fort Bliss Directorate of Family and Morale, Welfare and Recreation
blissmwr.com

2. AGENDA Organization Services provided to the installation
Key facility improvements
New construction to support the growth
of Fort Bliss

3. Child, Youth and School Services
FMWR Director
NAF Support
Services
Child, Youth and School Services
ACS
Business
Recreation
NAF Financial
Management
NAF Major
Construction
Private
Organizations
NAF Property
Internal review
Controls
NAF Warehouse
Maintenance
Public Private
Venture IT
Child Development
Family Child Care
School Age
Middle School &
Teen Program
Youth Centers
Youth Sports
and Fitness
Youth Education Support Services
School Liaison
Outreach
SFAC Liaison
SKIES Program
Partnership &
Teen Hired Prog
Program Support
Sports & Fitness
Entertainment
Auto Crafts
Biggs Park
Library
Arts and Crafts
Better Opportunities
for Single Soldiers
(BOSS)
Outdoor
Recreation (ITR, Outdoor Adventures, RV Park)
Leisure Travel
Special Events
Golf Operations
Food & Beverage
Operations
Bowling
Restaurants
Rod and Gun
Club
Lodging Svcs
Planning
Centennial Club
Financial
Readiness
Family
Advocacy
Relocation
Mobilization &
Deployment
Information &
Referral
Exceptional
Family Members
Employment
Installation
Volunteer Prog
AFTB
Army Family
Action Plan
AER
Soldier and Family
Assistance Ctr
Survivor Outreach
Service

4. MWR’s role on the Installation
Dedicated to providing the highest possible quality of life for our Soldiers and Families
Charged with generating a bottom line income that allows for:
- Capital purchases in support of MWR and Soldier/Family programs
- Maintaining solvency to meet operating expenses
- Providing job opportunities for family members
- Providing clean, well - managed facilities and a quality product and service at a reasonable fee or price
- Continually cultivating a community environment

5. Services We Provide FMWR Business Operations - Club/Food Service
- Bowling
- Lodging Services
- Rod and Gun Program
Unit Funds
Private Organizations/ Commercial Solicitations
Marketing
Coin-Operated Car Wash (Third Party Contract)
Special Events (Concerts, Entertainment, etc.)
USO Liaison
Army Community Service
(Soldier/Family Support)
Child, Youth and School Services
Recreation and Sports Programs
- Auto Crafts Services
- Frame Shop
- Biggs Park
- Swimming Pools
- Outdoor Adventures
Lock and Leave Storage Services (Third Party Contract)
BOSS Program Liaison

6. Facility Highlights
Major construction/renovations have modernized Fort Bliss FMWR
52-lane automated Bowling Center/state-of-the- art automatic scorers newly renovated
Lodging at Fort Bliss
Army Strong Gym to open mid June (largest Army Fitness Center)
The Centennial Banquet and Conference Center (currently being renovated)
Underwood Golf Course with two 18-hole courses

7. The Army Family Covenant
Family Covenant Card
CYSS – Reduced fees, additional services
“The Edge”, Introductory programs for SA and MS&T in fitness, the arts, adventures and life skills
“Hired” – Teen Apprenticeship program, MWR
ACS – more staff, more hours for respite care
Discounts on Rounds of Golf and Lessons
Reduced rates for Bowling games

8. Wounded Warriors Support
Soldier and Family Assistance Center
- One stop service to all the services a Warrior in Transition might need. Located at ACS in Bldg. 2494
Wounded Warrior Assistance Fund
- Grants available for hardship cases
- Wounded Warrior donated funds
Army Emergency Relief

9. FMWR Funding Categories
CAT A: Facilities authorized 100% APF Support, Mission Sustaining CAT B: Facilities authorized both APF and NAF support, Basic Community Support CAT C: Facilities authorized no APF Support; must be self- sustaining;100% NAF, Business Activities
Category A
Category B
Category C
Army Community Service
Libraries
Physical Fitness Centers
Parks/Recreation Centers
Outdoor Courts (Community)
Sports Programs (Intramural)
Child Development Services
Youth Services Center
Sports Program (above Intramural)
Craft Shops
ITR – Leisure Travel
Swimming Pools
Army Lodging (Inn)
RV Park
Clubs
Rod & Gun Facility
Golf Course
Bowling Center

10. Future Projects

11. Future Projects, cont.

12. Other Community Facilities: Future RCI Housing Development
ACP
ACP
Other Community Facilities:
Physical Fitness Center (FY 08)
Community Activities Center and Outdoor Pool (FY08)
Indoor Aquatics Center (FY11)
Fire Station/MP Station (FY10)
Warrior Zone (FY10)
USO Facility
Multi-Purpose Fields (FY11) UFR
2-Four Field Softball Complex (FY 11) UFR
YAC (11-18) (FY10)
CDC (0-5) (FY11)
ACP
Golf Clubhouse (FY08)
ACP
CDC Ren (6-10) (FY 09)
Expand RV Park (FY10
ACP
Tank Trail
Underpass
CDC Ren (0-5) (FY13)
ACP
Future RCI Housing Development
CDC (0-5) (FY11)
YAC (11-18) (FY09)
CDC (6-10) (FY10)
CDC (6-10) (FY09)
Projected EPCC SITE
= MWR Funded
CDC (6-10) (FY11)
= MWR Unfunded
CDC (0-5) (FY11)
Team Bliss Base Transformation Office –
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230800(T)June08 12

13. MWR Customer Service Programs
Facility Checks
Facility checks are done by Marketing Staff bi monthly to check
cleanliness, check hours of operation signs and services, ICE flyers are clearly displayed and evaluate staff appearance and attitude.
ICE Comment Cards
The Interactive Customer Evaluation (ICE) system is a web based tool that allows customers to submit online comment cards to rate the service they have encountered at MWR facilities.
Mystery Shopper
Mystery shoppers are customers hired to evaluate customer service and facility standards at numerous locations on post by posing as the average customer. If you are interested in becoming a Mystery Shopper please call
Customer Service Training Programs include “Telephone Doctor”, Operation Excellence and others.
Let us know how we’re doing!