Presentation on theme: "Fort Bliss Directorate of Family and Morale, Welfare and Recreation"— Presentation transcript:
1 Fort Bliss Directorate of Family and Morale, Welfare and Recreation blissmwr.com
2 AGENDA Organization Services provided to the installation Key facility improvementsNew construction to support the growthof Fort Bliss
3 Child, Youth and School Services FMWR DirectorNAF SupportServicesChild, Youth and School ServicesACSBusinessRecreationNAF FinancialManagementNAF MajorConstructionPrivateOrganizationsNAF PropertyInternal reviewControlsNAF WarehouseMaintenancePublic PrivateVentureITChild DevelopmentFamily Child CareSchool AgeMiddle School &Teen ProgramYouth CentersYouth Sportsand FitnessYouth Education Support ServicesSchool LiaisonOutreachSFAC LiaisonSKIES ProgramPartnership &Teen Hired ProgProgram SupportSports & FitnessEntertainmentAuto CraftsBiggs ParkLibraryArts and CraftsBetter Opportunitiesfor Single Soldiers(BOSS)OutdoorRecreation (ITR, Outdoor Adventures, RV Park)Leisure TravelSpecial EventsGolf OperationsFood & BeverageOperationsBowlingRestaurantsRod and GunClubLodging SvcsPlanningCentennial ClubFinancialReadinessFamilyAdvocacyRelocationMobilization &DeploymentInformation &ReferralExceptionalFamily MembersEmploymentInstallationVolunteer ProgAFTBArmy FamilyAction PlanAERSoldier and FamilyAssistance CtrSurvivor OutreachService
4 MWR’s role on the Installation Dedicated to providing the highest possible quality of life for our Soldiers and FamiliesCharged with generating a bottom line income that allows for:- Capital purchases in support of MWR and Soldier/Family programs- Maintaining solvency to meet operating expenses- Providing job opportunities for family members- Providing clean, well - managed facilities and a quality product and service at a reasonable fee or price- Continually cultivating a community environment
5 Services We Provide FMWR Business Operations - Club/Food Service - Bowling- Lodging Services- Rod and Gun ProgramUnit FundsPrivate Organizations/ Commercial SolicitationsMarketingCoin-Operated Car Wash (Third Party Contract)Special Events (Concerts, Entertainment, etc.)USO LiaisonArmy Community Service(Soldier/Family Support)Child, Youth and School ServicesRecreation and Sports Programs- Auto Crafts Services- Frame Shop- Biggs Park- Swimming Pools- Outdoor AdventuresLock and Leave Storage Services (Third Party Contract)BOSS Program Liaison
6 Facility HighlightsMajor construction/renovations have modernized Fort Bliss FMWR52-lane automated Bowling Center/state-of-the- art automatic scorers newly renovatedLodging at Fort BlissArmy Strong Gym to open mid June (largest Army Fitness Center)The Centennial Banquet and Conference Center (currently being renovated)Underwood Golf Course with two 18-hole courses
7 The Army Family Covenant Family Covenant CardCYSS – Reduced fees, additional services“The Edge”, Introductory programs for SA and MS&T in fitness, the arts, adventures and life skills“Hired” – Teen Apprenticeship program, MWRACS – more staff, more hours for respite careDiscounts on Rounds of Golf and LessonsReduced rates for Bowling games
8 Wounded Warriors Support Soldier and Family Assistance Center- One stop service to all the services a Warrior in Transition might need. Located at ACS in Bldg. 2494Wounded Warrior Assistance Fund- Grants available for hardship cases- Wounded Warrior donated fundsArmy Emergency Relief
9 FMWR Funding Categories CAT A: Facilities authorized 100% APF Support, Mission Sustaining CAT B: Facilities authorized both APF and NAF support, Basic Community Support CAT C: Facilities authorized no APF Support; must be self- sustaining;100% NAF, Business ActivitiesCategory ACategory BCategory CArmy Community ServiceLibrariesPhysical Fitness CentersParks/Recreation CentersOutdoor Courts (Community)Sports Programs (Intramural)Child Development ServicesYouth Services CenterSports Program (above Intramural)Craft ShopsITR – Leisure TravelSwimming PoolsArmy Lodging (Inn)RV ParkClubsRod & Gun FacilityGolf CourseBowling Center
12 Other Community Facilities: Future RCI Housing Development ACPACPOther Community Facilities:Physical Fitness Center (FY 08)Community Activities Center and Outdoor Pool (FY08)Indoor Aquatics Center (FY11)Fire Station/MP Station (FY10)Warrior Zone (FY10)USO FacilityMulti-Purpose Fields (FY11) UFR2-Four Field Softball Complex (FY 11) UFRYAC (11-18) (FY10)CDC (0-5) (FY11)ACPGolf Clubhouse (FY08)ACPCDC Ren (6-10) (FY 09)Expand RV Park (FY10ACPTank TrailUnderpassCDC Ren (0-5) (FY13)ACPFuture RCI Housing DevelopmentCDC (0-5) (FY11)YAC (11-18) (FY09)CDC (6-10) (FY10)CDC (6-10) (FY09)Projected EPCC SITE= MWR FundedCDC (6-10) (FY11)= MWR UnfundedCDC (0-5) (FY11)Team Bliss Base Transformation Office –12 of 52230800(T)June0812
13 MWR Customer Service Programs Facility ChecksFacility checks are done by Marketing Staff bi monthly to checkcleanliness, check hours of operation signs and services, ICE flyers are clearly displayed and evaluate staff appearance and attitude.ICE Comment CardsThe Interactive Customer Evaluation (ICE) system is a web based tool that allows customers to submit online comment cards to rate the service they have encountered at MWR facilities.Mystery ShopperMystery shoppers are customers hired to evaluate customer service and facility standards at numerous locations on post by posing as the average customer. If you are interested in becoming a Mystery Shopper please callCustomer Service Training Programs include “Telephone Doctor”, Operation Excellence and others.Let us know how we’re doing!
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