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Pirámide Digital Corporate Presentation HPO High Performance Organizations Products Suite http: / / This presentation can be downloaded.

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Presentation on theme: "Pirámide Digital Corporate Presentation HPO High Performance Organizations Products Suite http: / / This presentation can be downloaded."— Presentation transcript:

1 Pirámide Digital Corporate Presentation HPO High Performance Organizations Products Suite http: / / This presentation can be downloaded from: Exclusive presentation Solutions to optimize revenue and profitability of your business Confidential

2 Agenda Pirámide Digital Mission Vision Values Products & Services Results Generating Actions Top Level Management Consulting Top Level Training Partnerships Experience Customers Personal Pirámide Digital Today! Market niche Questions and Answers Estimated time: 60 minutos

3 Pirámide Digital Founded by effective solutions top level Dedicated to providing effective solutions for advising, consulting, training, technology, outsourcing and management services at top level for telecommunications and utilities industries. Solid growth over time World class products / services

4 Mission top management Provide to the telecommunications and utilities industries, the most effective management tools to optimize top management knowledge and skills to achieve predicted results, through high quality solutions with leading edge technology and highly trained professional staff.

5 Vision top level managers "To be and be seen as the leader in the telecommunications and utilities, in consulting, training, technology and outsourcing services to top level managers.

6 Values Responsability Customer Driven Service Culture Commitment Constancy Respect for human dignity Teamwork Communication Business Ethics Confidence in the word Results Results

7 Results Generation Methodology Operation / Administration Strategists Managers Sales, Bookkeeping, Personal Permanence and growth Stocks $ Profit $ $ Top Down Approach Tasks Pirámide Digital Market niche

8 Best Business Practices 8 SIT-PG ISO ISO eTOMTAM

9 Pirámide Digital PRODUCTS & SERVICES Results Generating Actions Top Level Management Consulting Top Level Training Partnerships

10 Results Generating Actions Strategy, Management and Operation of telecommunications companies and utilities Bundling / packaging Convergence - Triple / Quad / n-play Business and Communication Plan Revenue Assurance and Fraud Control Outsourcing and efficiency of channels: Sales Logistics Distribution Installation Repair Billing Collection Outsourcing and efficiency for Customer Loyalty

11 Top Level Management Consulting BUSINESS STRATEGY SYSTEMS AND PROCESSES CUSTOMER PEOPLE

12 Leveraging using e-tom Enhanced Telecomunication Operations Map $ Top Down Approach Tasks

13 Leveraging using e-tom Enhanced Telecomunication Operations Map $ Top Down Approach Tasks Total Coverage

14 Leveraging using e-tom Enhanced Telecomunication Operations Map $ Top Down Approach Tasks BUSINESS STRATEGY SYSTEMS AND PROCESSES CUSTOMER PEOPLE

15 Top Level Management Consulting STRATEGY BUSINESS VALUATION AND SALE $ Growth International Public Offering Sharing in capital markets Attracting investors Business and Investment Plans Virtual Network Operators Convergence MANAGEMENT PROFIT GENERATION $ Operation Business Performance Indicators Key Performance Indicators Customer Relationship Management Retention Management Value Added Services Revenue Assurance Fraud control, detection & prevention OPERATION / ADMINISTRATION Strategy, Processes, People Marketing Sales, Retention, Loyalty Contact Centers Management World Class Customer Services Business and Operation Support Systems IT Architecture Few consultants, many results … Few consultants, many results … STRATEGY MANAGEMENT OPERATION

16 Top Level Management Consulting Top Level Management Consulting Testimonial … Piramide Digital had contributed to develop and implement an strategy oriented to increase profit, with high impact in short term. Navega - Guatemala

17 Top Level Training (Face 2 Face, Online) Business Simulation Model for Telecom Convergent Industry © Customer Relationship Management © Telecom Experience (140 themes) © Managers Development

18 Top Level Training Top Level Training Business Simulation Model for Telecom Convergent Industry ©

19 Pirámide Digital. Simulación de Negocios © … Top Level Training Top Level Training Business Simulation Model for Telecom Convergent Industry ©

20 Top Level Training Top Level Training Testimonial … Piramide Digital had delivered 30 training programs about Business Simulation Models ©, using real information of our organization, and simulating effciently present year, as well as future scenarios. Petroecuador - Ecuador

21 Top Level Training Top Level Training Testimonial … ejecutivos capacitados - Indice de satisfacción de 96/ top level executives trained in Management ©. - Customer satisfaction level 96/100 in public sector Petroecuador - Ecuador

22 Top Level Training CRM - Customer Relationship Management Strategies to implement CRM World Class Customer solutions Contact Centers management Retention management Certifying Contact Centers Sales management Marketing management Revenue Assurance IP Entrepreneurship

23 Business Support Management Operation Support Management Provisioning Management Customer Relationship Management Operations Management Mediation Management Networks Management Prevention & Detection Fraud Management Business Intelligence Management Top Level Training Telecommunications & Utilities Financial Management Entrepreneurship Resource Planning Management Business Simulation Model for Telecom Convergent Industry © Revenue Assurance Management

24 Team Commitment Leadership Results Generation Methodology Negotiation Organizational & Personal Improvement Core Business High Performance Organizations Live learning for top executives Time effective Administration Top Level Training Managers Development Focus Results Management

25 PRE - DESIGN. Tailored to the needs of the company and management team TOTAL INMERSION MANAGEMENT TEAMManagement Experience Experience Knowledge Adrenalina Not satisfied effort MANAGERS DIAGNOSTIC. Executive report delivering Results oriented management methodology Top Level Training Methodology

26 Partnerships Open Systems. Telecom y Utilities Business & Operation Support Systems. BOSS Mediation & Provisioning CRM Business Intelligence Fraud management Parquesoft IT Consultancy service Customers Business strategy support People Processes Optima IT Critical processes Tunning Performance Optimization IT multiplatform integration Innova Systems Documentation management ASI Consultant IT Consultancy services Caribbean International University Management training Online training PhD, Masters, Bachellor, Executive programs tailored made

27 Field experience Fixed phone lines. Results: Operation, generating profits for USD 80M Business plan development Commercial Strategy Top-Down. Launching & Operation Network recovering management for 100K customers Implementation of BOSS Business & Operation Support Systems Sales, retention and loyalty management IT Updating from Fortran 77 to Oracle Operation strategy definition, using e-TOM Mobile phones Results: Purchase, operation, valuation and sale of the company. Generating value $ 600M / 3 years Churn reduction from 10% to 2,5%. Profit of USD 80M Fraud management from USD to USD 4 per month. Billing error reduction from 30/100 to 7/ Profit ot USD 2M per month Churn reduction in unstable economies avoiding bankruptcy Public phones Results: Commercial Strategy Top-Down. Operation strategy definition, using e-TOM Revenue assurance and fraud management strategy. Profit of USD 2M

28 Field experience Data Transmision Results: Commercial Strategy Top-Down. Operation strategy definition, using e-TOM BOSS Business & Operation Support Systems definition to leveraging business. Profit of USD 7M Internet Service Provider Results: Business and investment plan Launching and operation ISO Certification Operation to achieve break even point Profit of USD 3.5M Stocks management TV Cable / Air Results: Reduction of billing error level from 30% to 7/ Convergence Results: Commercial Strategy Top-Down. Operation strategy definition, using e-TOM Operation Value added services Results: Commercial Strategy Top-Down. Operation strategy definition, using e-TOM Operation

29 Field experience Data Transmision Obtained results: Commercial Strategy Top-Down. Operation strategy definition, using e-TOM BOSS Business & Operation Support Systems definition to leveraging business. Profit of USD 7M Internet Service Provider Obtained results: Business and investment plan Launching and operation ISO Certification Operation to achieve break even point Profit of USD 3.5M Stocks management TV Cable / Air Obtained results: Reduction of billing error level from 30% to 7/ Convergence Obtained results: Commercial Strategy Top-Down. Operation strategy definition, using e-TOM Operation Value added services Obtained results: Commercial Strategy Top-Down. Operation strategy definition, using e-TOM Operation SIEMENS. Convincing technology

30 Customer´s - Telecom ENTEL

31 International Working Experience

32 Pablo G Páez PhD PhD Business & Management. AIU. USA Top level executive. CEO. Co-founder / Co-owner of Pirámide Digital Twenty years of international work experience in over thirty countries in: mobile operators, fixed service, Internet service provider, TV cable / air, data transmission, beepers, technology companies, and Customers services as well as contact centers. Had been Chief Executive Officer, Chief Operation Officer, Chief Sales & Marketing Officer, Chief Information Officer, Chief Technological Officer y Customer Services Officer in Telecom Industry. Focused on measurable objectives, level of service in the industry and achieving results. Ten postgraduate degrees in management, customer service, telecommunications, information and communication technologies in Sweden, Netherlands, USA, Korea, India and Brasil. Able to provide technical support required to implement strategies to increase and maximize revenue and profitability in business. Ability to change the organizational culture and motivation of the human factor. Working experience in Management Information Systems, Managerial Control, Customer Relationship Management, Business Process Reengineering, Total Quality Management, High Performance Organizations & Strategic Business Planning and Quality Certification Processes (ISO & COPC).

33 2005 Customer Services Director. México Telecom & IT Consultant. Washington, DC. USA 2004 Chief Operations Officer. USA y Jamaica CEO. Ecuador 2003 Chief Sales & Marketing Officer. Ecuador 2002 Chief Information Officer. Ecuador 2001 Chief Sales, Marketing and Customer Services Officer. Venezuela Chief Information Officer. Ecuador MSH Pablo G Páez PhD

34 MBA. Technologies of Information & Communication MBA. Management Information Systems MBA. Business plan MBA. Business Simulation Models ©. MBA. Entrepreneurship MBA. Business plan MBA. Business Simulation Models ©. MBA. Lidership MBA. Lidership and Innovation MBA. Competitivity MBA. Business Simulation Models MBA. Management Information Systems MBA. How tu run succesfully a Telecom Company MBA. Business Simulation Models © MBA. Telecom Networks Pablo G Páez PhD Lecturer

35 MBA. Electronic Entrepreneur Monterrey Nuevo León. México Entreprenur Development Institute. Electronic Entrepreneur. Ahmedabad, India Entreprenur Development Institute. Electronic Entrepreneur. Islamabad, Pakistan MBA. Management Curazao, Antillas Holandesas Pablo G Páez PhD

36 Internships: Pablo G Páez PhD

37 Management Portal Creators of web pages Management Portal Award of Best Management Portal 2004 Kingston, Jamaica

38 10 business partners Top Level Management Consulting 134 Management Training Courses Working experience of 30 countries More than managers trained More than 150 organizations had request our services Pirámide Digital Today ! Headquarters Quito Management Training Center. Quito Miami – USA Office

39 Pirámide Digital Our path Customers Pirámide Digital VALUE REVENUES Partnerships Management Training Open Courses Top Level Management Consulting Management Training In-Company Outsourcing

40 Questions and Answers Thank you …

41 End The solution to your problems!


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