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1 Conducting Marketing Research & Forecasting Demand Vishnu Parmar, IBA University of Sindh, Jamshoro.

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Presentation on theme: "1 Conducting Marketing Research & Forecasting Demand Vishnu Parmar, IBA University of Sindh, Jamshoro."— Presentation transcript:

1 1 Conducting Marketing Research & Forecasting Demand Vishnu Parmar, IBA University of Sindh, Jamshoro

2 2 The Marketing Research System Marketing Research as the systematic design, collection, analysis and reporting of data and findings relevant to a specific marketing situation facing the company. Most large companies have their own Marketing Research Department Normally companies allocated budget is 1% to 2% of their sales

3 3 The Marketing Research System Categories of Marketing Research Firms 1.Syndicated Service Firms: Gather consumer and trade information and sell for a fee e.g. NCAER (National Council for Applied Economics Research) 2.Custom Marketing Research Firms: designed and carry out research studies for various clients based on specific briefs. E.g. LUMS, IBA, SZABIST

4 4 The Marketing Research System 3. Specialty Line Marketing Research Firm: Specialized research services they may hire academics and freelancers, collecting data field, and preparing data analyses and reports for other firms. Companies can hire the services of a marketing research firm or conduct research in creative and affordable ways like Engaging Professors and MBA students or collecting secondary information by various mediums

5 5 Figure 4.1: The Marketing Research Process

6 6 The Marketing Research Process 1.Defining the Problem, the Decision Alternatives, and the Research Objectives What is to be researched (the content, the scope)? Why is it to be researched (the decision that are to be made)?

7 7 The Marketing Research Process 2. Develop the Research Plan This step involves decisions on the data sources, research approaches, research instruments, sampling plan and contact method (i)Data Sources: (a) Secondary Data (b) Primary Data

8 8 The Marketing Research Process (ii) Research Approaches : Primary data can be collected in five ways a) Observational Research b)Ethnographic Research (how people live & work, to uncover unarticulated desires that might not surface in other way) c) Focus Group Research (6 or 10 people invited to spent few hours with a skilled moderator to discuss a product)

9 9 The Marketing Research Process d) Survey Research (for descriptive research, to learn about peoples knowledge, beliefs, preferences, and satisfaction) e) Behavioral Data (many high income group do not buy expensive brands) f)Experimental Research (to capture cause and effect relationship by eliminating competing explanations of the observed findings)

10 10 The Marketing Research Process Research Instruments (I)Questionnaires (II)Qualitative Measures (unstructured measurement approaches that permit a range of possible responses) (III)Technological Devices (occasionally use in marketing research. E.g. Galvanometer, Tachistoscope flashes etc)

11 11 1_____ 2 _____ 3_____ 4_____ 5_____ Small airlines generally give better service than large ones. Strongly Disagree Neither agree Agree Strongly disagree nor disagree agree A statement with which the respondent shows the amount of agreement/ disagreement. Likert scale An organized tour groupSpouse and children Business associates/friends/relativesSpouse Children onlyNo one With whom are you traveling on this flight?A question with three or more answers.Multiple Choice In arranging this trip, did you personally phone American? Yes No A question with two possible answers.Dichotomous ExampleDescriptionName A. Closed-end Questions

12 12 The Marketing Research Process Sampling Plan Sampling unit (who should be survey?) Sample size (How many people should be survey?) Sampling procedure (How should we choose the respondents?)

13 13 A.Probability Sample Simple random sampleEvery member of the population has an equal chance of selection Stratified random sampleThe population is divided into mutually exclusive groups (such as age groups), and random samples are drawn from each group Cluster (area) sampleThe population is divided into mutually exclusive groups (such as city blocks), and the researcher draws a sample of the groups to interview Table 5.3: Probability and Nonprobability Samples Continued on next slide...

14 14 B.Nonprobability Sample Convenience sampleThe researcher selects the most accessible population members Judgment sampleThe researcher selects population members who are good prospects for accurate information Quota sampleThe researcher finds and interviews a prescribed number of people in each of several categories Table 5.3: Probability and Nonprobability Samples (Continued)

15 15 The Marketing Research Process Contact Methods Mail questionnaire Telephone interviewing Personal interviewing Arranged interviews Intercept interviews Online methods Click-stream Cookies Automated telephone surveys

16 16 The Marketing Research Process Step 3: Collect the Information Step 4: Analyze the Information Step 5: Present the Findings Step 6: Make the Decision

17 17 The Seven Characteristics of Good Marketing Research 1.Scientific Method 2.Research Creativity 3.Multiple Methods Models 4.Interdependence 5.Value and Cost of Information 6.Healthy Skepticism 7.Ethical Marketing

18 18 The Seven Characteristics of Good Marketing Research 1. Scientific method Effective marketing research uses the principles of the scientific method: careful observation, formulation of hypotheses, prediction, and testing. 2. Research creativity At its best, marketing research develops innovative ways to solve a problem: a clothing company catering to teenagers gave several young men video cameras, then used the videos for focus groups held in restaurants and other places teens frequent. 3. Multiple methods Marketing researchers shy away from overreliance on any one method. They also recognize the value of using two or three methods to increase confidence in the results. See text for complete table

19 19 The Marketing Research Process Overcoming Barriers to the Use of Marketing Research A narrow conception of the research Uneven caliber of researchers Poor framing of the problem Late and occasionally erroneous findings Personality and presentational differences

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